Top 4 Call center supervisor Jobs in Dover, De

Manager, Customer Service
Chesapeake Utilities Corporation —Dover, DE
- Extended hours
- Hybrid work
- Travel
- Senior level
- Business
- Paid holidays
- Health insurance
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Operations Manager
HEALTHPLANONE, LLC —Dover, DE
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
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On-Site Certified Call Manager Technician
Leader Communications Inc —Dover, DE
- Full-time
- 5 years
- Bachelor of Science
- Ability to lift 50 pounds
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Medicare Sales Supervisor
HEALTHPLANONE, LLC —Dover, DE
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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Manager, Customer Service

Chesapeake Utilities Corporation -
Dover, DE

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Life insurance

Qualifications

Vendor relationship building
Customer communication
Employee relationship building
Stakeholder relationship building

Full Job Description

Manager, Customer Service (Regulated Operations)

Location: Hybrid within commutable distance to Dover, DE or FL service area locations

(FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach, Spring Hill, Debary, Marianna, Doral, Rockledge)

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Manager, Customer Service leads day-to-day customer service operations through a hybrid support model that includes an internal Resolution Team and an external BPO (Business Process Outsourcing) partner responsible for managing the primary customer contact center. This role is accountable for service delivery, customer experience, operational performance, and business continuity across voice and digital support channels, including oversight of the internal Resolution Team, emergency response team, and BPO partner. The Manager focuses on operational execution, people leadership, partner oversight, and
continuous improvement, working closely with internal stakeholders to enhance customer experience and support organizational service objectives. This leader plays an important part in strengthening customer service performance through disciplined processes, data-driven insights, and effective team leadership.

Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations—such as call centers, email support, live chat, and social media engagement—to a third-party provider.

What you'll be working on:

Manage day-to-day customer service operations across internal teams and the external BPO partner to
ensure timely, accurate, and consistent service delivery
Establish operational priorities, performance expectations, and service standards aligned with
organizational goals
Lead and develop customer service leaders through coaching, performance management, and employee
engagement
Manages BPO partner relationship, overseeing the primary customer contact center, ensuring consistent
service quality and performance against SLAs/KPIs
Lead the internal Resolution Team to ensure escalated customer inquiries are handled efficiently and
accurately
Responsible for enterprise-wide Emergency Response Team (ERT), including vendor relationship for back
up services to ensure 24/7 response within required service level
Collaborates cross-functionally with Strategy/Systems, Billing, Field Services, IT, and Communications to
improve workflows, streamline processes, and enhance service delivery
Demonstrated experience with utility operations in regulated service environments
Strong people leadership skills with demonstrated ability to manage frontline leaders and teams
Effective communication skills (written and verbal) with customers, vendors, and internal stakeholders with
a focus on building relationships
Ability to analyze data, identify trends, and translate insights into operational improvements
Excellent computer skills including Microsoft Office Suite & SAP. Working knowledge of IVR/phone systems, such as Five9, and contact center support systems/technologies
Ability and willingness to travel to various locations and work extended/non-standard hours as needed, support during storm/emergency required
Ability to foster a culture of accountability, ownership, empowerment, and continuous improvement within both internal and external service teams

Who you are:

Associate’s degree (Bachelor’s degree preferred) in Business, Communications, Operations Management, or a related field (Energy Industry preferred) In lieu of an associate’s degree, candidates must possess a minimum of four (4)
years of relevant progressive professional experience in Customer Service or Contact Center Operations, including demonstrated people leadership experience
Minimum six (6) years of progressive experience in Customer Service or Contact Center Operations, including experience leading frontline employees, teams, or supervisors (BPO experience preferred)

Benefits/what’s in it for you?

Competitive base salary
Fantastic opportunities for career growth
Cooperative, supportive and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Endless wellness initiatives and community events
Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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call center supervisor jobs in dover, de

Manager, Customer Service

Operations Manager

On-Site Certified Call Manager Technician

Medicare Sales Supervisor

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