Provide End User support for Human Resources, Benefits, Time & Labor, and Payroll in PeopleSoft and a third-party Time and Attendance system that interfaces with PeopleSoft.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Provides system analysis and consultation for HRIS applications, helpdesk operations, system training, and/or data reporting to end users which may include all state agencies, school districts, charter schools, higher education institutions, vendors, outside organizations, counties, and municipalities.
- Researches and resolves customer inquiries, requests, system problems, or training and education needs; performs scheduled activities, and recommends solutions or alternate methods to meet requirements.
- Monitors reports and processes data change requests to update or correct data in the system and resolves issues and user access/security; documents and tracks customer or training inquiries and resolutions using an internal automated system.
- Ensures compliance with state and federal laws, rules, regulations, standards, policies, and procedures pertaining to statewide HRIS.
- Participates in HRIS business requirements analysis, system testing, change management or training of system implementations, upgrades, updates, and enhancements.
- Conducts special assignments and projects.
- Develops, runs, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools for ongoing customer needs.
- Runs processes to make corrections or updates to ensure employee data, pay, and benefits reflect accurately.
- Maintains, reviews, verifies, and updates system tables and configuration to ensure compliance with all state business practices, federal and state regulations, and laws.
- Reviews existing business processes, policies, and procedures, identifying opportunities for process improvement and increased efficiency.
- Participates in meetings, conference calls, and presentations.
- Updates HRIS procedures, job aids, and/or training material for staff and end users.
- May evaluate the effectiveness of training programs, courses, curricula, and training resources and modify them to meet needs and plan, develop, coordinate, and deliver system training and education courses and curricula, services, and activities such as instructor-led classroom, on-the-job or virtual training, or workshops.
- Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
- Performs other related duties as required.
JOB REQUIREMENTS for HRIS Analyst III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Two years' experience in researching, analyzing and interpreting data to resolve automated information system inquiries, requests, or problems, or to meet automated information system training needs.
- Two years' experience in using, or training others on using, an automated human resource, pension, payroll or benefits information system to enter, update, modify, delete, retrieve/inquire and report on data.
- One year of experience in interpreting laws, rules, regulations, standards, policies and procedures.
- One year of experience in analyzing system actions to ensure applications meet business requirements and user needs.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email [email protected].
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
