Role Purpose
Business representative on the shopfloor ensuring effective execution of manufacturing processes and correct use of supporting systems. Acts as first point of contact for end users and links Operations with global process teams, OT, and IT.
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Key Responsibilities
- First point of contact for end users: Primary contact for operators; resolve issues or escalate to IT/Engineering
- Process expert: Ensure consistent execution of packaging processes in line with standards
- System user support: Guide correct use of MES/ERP/serialization systems (how to)
- OT coordination: Support issues involving equipment (PLC/SCADA) and system interfaces
- Training: Deliver local training as part of train-the-trainer model from BPEs
- Change support: Participate in testing (UAT), rollout, and implementation of changes
- Continuous improvement: Capture user feedback and support process improvements
- Compliance: Ensure GMP adherence and data integrity
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Governance & Interfaces
- BPO/BPE: Define global processes and train Key Users
- Key User: Local trainer, first-line support, feedback provider
- IT (Central): Owns and maintains systems
- Engineering/Automation: Support equipment and OT
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Qualifications & Experience
- Experience in pharma manufacturing/packaging preferred
- Strong shopfloor process knowledge
- Experience with MES/ERP systems (as user)
- Basic OT understanding (PLC, SCADA, equipment interfaces)
- GMP knowledge required
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Key Competencies
- Hands-on, problem-solving mindset
- Strong communication and training skills
- Ability to bridge Operations, IT, and Engineering
- Structured and compliance-focused
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Success Criteria
- Strong user adoption and correct system usage
- Clear and effective collaboration with BPEs and IT
- High compliance and data integrity
Pay: $70.00 - $90.00 per hour
Work Location: Hybrid remote in Middletown, DE 19709
