Windward Communities is a multifamily housing management and leasing company based in Rehoboth Beach, Delaware. An affiliate of JLAM, a market leading real estate development and investment firm, Windward prides itself on creating quality living environments with unmatched service and resident satisfaction.
Windward Communities is seeking a Leasing Operations Agent. The Leasing Operations Agent handles all prospect engagement, application processing, tours and prepares move-in documents for signature within assigned portfolio.
As a member of our Operations team, the Leasing Operations Agent is a vital component of our community's day-to-day impression on prospective residents. As such, the Leasing Operations Agent is expected to maintain a high level of quality customer service and professionalism. Essential duties and responsibilities include the following but are not necessarily limited to those listed.
Position Responsibilities include:
· Respond to prospect inquires via phone, email and AI handoffs
· Promote communities within the assigned portfolio by visiting local businesses on a weekly basis
· Manage on-site and virtual tours
· Process applications, approvals/denials, and lease execution
Key Skills:
· Sales-oriented with a customer service mindset
· Comfortable with multi-channel communications
· Skilled in building rapport with customers
· Excel at follow-up and organization
· Attention to detail in application screening and approval procedures
· Adaptable to tech enabled workflows (e.g., coordinating with AI tools/CRM)
· Strong written and verbal communication and tech fluency
The responsibilities and skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk, climb stairs, use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
Work environment
While performing the duties of this job, the employee regularly works in outside weather conditions. The employee is frequently exposed to cold, wet and/or humid conditions. The noise level in the work environment is usually moderate.
Requirements
- Proven experience in property leasing, property management, or real estate administration
- Knowledge of Fair Housing regulations, and landlord-tenant law
- Strong customer service skills with excellent phone etiquette and conflict resolution abilities
- Experience in sales, upselling techniques, negotiation, and contract management
- Office experience including data entry, filing, and general administrative tasks
- Ability to manage multiple priorities efficiently while maintaining attention to detail
- Excellent communication skills both written and verbal
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
