Top 35 Reservation agent Jobs in Dover, De

Representative - Call Center Agent (Part Time)
Bally's Dover Casino Resort —Dover, DE
- $16 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- High school
Quick Apply
Representative - Call Center Agent (Full Time)
Bally's Dover Casino Resort —Dover, DE
- $16 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school
Quick Apply
Guest Service Agent
Stonebridge —Frederica, DE
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Associate
Holiday inn Express Hotel & Suites —Harrington, DE
- From $15 an hour
- Part-time
- Military
- No high school diploma
- Hotel
Quick Apply
9d
Guest Services Agent
Stonebridge —Frederica, DE
- $15 an hour
- Full-time
- English
- Hotel
- Trade school
Quick Apply

Discover related jobs

Based on your search for reservation agent jobs.

Part Time - Contact Center Representative
Del-One Federal Credit Union —Dover, DE
Responsible for handling a variety of member service calls in a prompt, professional, and courteous manner. Performs routine accounts transactions such as, but…
Quick Apply
Outside Sales Representative - Construction Materials
Patriot Distribution & Coatings —New Castle, DE
Develop and maintain relationships with spray foam installers and contractors in the Northeast region. Collaborate with team members to strategize and implement…
$65,000 - $110,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Reservations Coordinator
Hyatt Regency Columbus —Columbus, OH
Support reservation agents by taking group and leisure/transient reservation phone calls and assisting with any daily tasks if asked.
17h
Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for reservation agent in dover, de

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reservation agent jobs near dover, de

Call Center Representative jobs in Dover, DE

Hotel Front Desk jobs in Atlanta, GA

Front Desk Agent jobs in Yuma, AZ

Front Desk Agent jobs in Tacoma, WA

Front Desk Agent jobs in Oak Brook, IL

Guest Service Agent jobs in New York, NY

Tsa Agent jobs in Ohio

Front Desk Agent jobs in Walpole, MA

Security Operations Center jobs in Austin, TX

Call Center jobs in Edison, NJ

Call Center Representative jobs in Meridian, ID

Call Center Representative jobs in Greensboro, NC

Call Center Representative jobs in La Verne, CA

Call Center Representative jobs in Madison, WI

Distribution Center jobs in Goodyear, AZ

Guest Service Agent jobs in El Centro, CA

Guest Service Agent jobs in Providence, RI

Real Estate Agent jobs in San Diego, CA

Cabin Service jobs in Los Angeles International Airport, CA

Guest Service Agent jobs in Galveston, TX

Representative - Call Center Agent (Part Time)

Bally's Dover Casino Resort -
Dover, DE

Quick Apply

Job Details

Part-time
$16 an hour

Qualifications

Computer operation
Phone communication
Computer literacy
English
Property management systems (PMS)
Guest services software
Telephone systems
Hotel and accommodations guest complaints handling
Office phone management
Quality data entry
Customer data entry

Full Job Description

Responsibilities:

Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
Ability to lead the call without impacting actually listening to the voice of the customer.
Ability to quickly and accurately input information into various systems.
Seeks and acts upon opportunities to up-sell accommodations.
Maintains guest confidentiality at all times when reviewing information.
Registers guests in player tracking software for select invitational events.
Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests.
Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager.
Must have a clear speaking voice, be comfortable with phone work and date entry.
Needs to be able to type information into computer while speaking to customer on the phone.
Promotes positive and productive motivation within the department.
Respond to all guest inquiries professionally, courteously and promptly.
Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.
Will handle hotel room reservations and casino offers. Handles additional offers for special events as required.
Handles guest room deposits via credit cards that are placed on reservations.
Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
Assists with overflow calls from other properties as required.
Maintains an effective and professional manner with all customers.
Performs filing assignments as directed.
Works safely, following all established safety rules and regulations.
Communicates effectively with co-workers, supervisors and guests.
Follows all relevant policies and procedures.
Performs other duties as assigned.

Qualifications:

High school diploma, GED or equivalent work experience required.
Strong computer literacy skills.
Must have excellent written and oral English communication skills, and telephone etiquette skills.
Prior call center or customer service experience preferred.
Must possess excellent hospitality and guest relations skills.
Must be able to report to work on time as scheduled.
Must be proactive and work well under pressure in a fast paced environment.
Must be able to respond calmly and make rational decisions when handling guest conflicts.
Must have outstanding coordination and organizational skills with the ability to multi-task.
Must be able to work a varied shift schedule, including weekends and holidays.
Must present an overall professional appearance and report to work in appropriate attire
Must have the ability to work well with fellow employees – must be a team player.

Work Environment:

Must be available to work weekends, holidays, and nights as scheduled
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor.
Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.

Additional Benefits:

Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

$16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

Required

High school diploma, GED or equivalent work experience required.
Strong computer literacy skills.
Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
Maintains guest confidentiality at all times when reviewing information.
Ability to quickly and accurately input information into various systems.
Clear speaking voice, be comfortable with phone work and date entry.
Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment.
Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
Assists with overflow calls from other properties as required.
Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
Must have excellent written and oral English communication skills, and telephone etiquette skills.
Must possess excellent hospitality and guest relations skills.
Must be proactive and work well under pressure in a fast paced environment.
Must be able to respond calmly and make rational decisions when handling guest conflicts.
Must have outstanding coordination and organizational skills with the ability to multi-task.

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

reservation agent jobs in dover, de

Representative - Call Center Agent (Part Time)

Representative - Call Center Agent (Full Time)

Guest Service Agent

Front Desk Associate

Guest Services Agent

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for reservation agent in dover, de

Related Searches

Explore jobs in more locations

Experience

Education

Job Seeker Tools

Employer Tools

Browse

Stay Connected