Top 11 Account resolution specialist Jobs in Dover, Nh

Loan Servicing Specialist
Service Credit Union —Portsmouth, NH
- From $22 an hour
- Extended hours
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Card Services Specialist
Service Credit Union —Rochester, NH
- From $21 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
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Key Account Specialist
Ravensburger North America, Inc. —Portsmouth, NH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Children
- Paid holidays
- Health insurance
Order Processing Specialist
Bergeron Protective Clothing —Epsom, NH
- $26 - $27 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- In-person
- Health insurance
- Paid time off
Quick Apply
20h
Digital Banking Specialist II
First Seacoast Bank —Dover, NH
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
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Specialist, Business Support
Breezeline —Rochester, NH
- $18.85 - $28.27 an hour
- Weekends as needed
- Local
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Healthcare Claims Refund Specialist
Cobalt Benefits Group LLC —Exeter, NH
- $21 - $22 an hour
- Multiple hires
- Computer literacy
- Research
- Windows
- Health savings account
- AD&D insurance
Quick Apply
HVAC/R Maintenance Specialist needed in Antarctica!
Amentum —United States
- $2,070.60 a week
- Full-time
- Background check
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
12d

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Diesel & Light Duty Truck / Fleet Repair Specialist
Carrigan Auto Group LLC —Manchester, NH
Valid driver's license with a clean driving record. Suspension, steering, brakes, drivability, and electrical diagnostics. Cargo vans and service vans.
$75,000 - $150,000 a year
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Delivery Specialist
O'Reilly Automotive Stores —Epping, NH
Must possess a legally required state driver's license and meet company mandated driving eligibility requirements. Bilingual candidates encouraged to apply.
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Renewal Specialist
IQVentures —Dublin, OH
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3d

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account resolution specialist jobs near dover, nh

Loan Servicing Specialist

Service Credit Union -
Portsmouth, NH

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Financial services customer support
Microsoft Excel
Microsoft Outlook
Customer service
Writing skills
Employee relationship building
High school diploma or GED
Relationship management
Banking

Full Job Description

Service Credit Union is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.

Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.

“*_Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”*_

Job Description

Location: Portsmouth, NH Corporate Headquarters

Compensation starts at $22.00 flexible based on experience

Credit Union Knowledge

Maintain knowledge and understanding of credit union’s overall strategic plan and priorities
Maintain high level of knowledge of credit union policies
Maintain high level of credit union product and services offerings
Maintain detailed knowledge of departmental policies
Ability to detect and research any deficiencies and make recommendations accordingly

Member Service

Ensure member inquiries are responded to and resolved immediately whenever possible
Provide support, as needed, for escalated member needs
Support and educate staff to provide superior member service

Loan Servicing

Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan
Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment
Ability to analyze documentation for understanding of all loan products offered by SFCU
Ability to assist members in utilizing SFCU’s products and services including online banking platform, external payments, and wires.
Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the core
Maintain accurate post-closing document tracking
Complete member outreach
Proactively aid all new members to assist with on boarding
Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services
Work with other departments on developing reporting for campaigns
Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts.
Complete loss mitigation process from mailing through updating core
Contribute to the department phone/Salesforce/email queues for all loan servicing related items
Complete lien release process
Process system maintenance loans
Monitor reports related to servicing related items
Generate letters related to loan servicing as needed

Training and Documentation:

Consistently review procedures and business practices to keep current with technological advances
Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed

Reporting

Contribute to monthly, quarterly, and year-end reporting.

Compliance

Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.

NCUA, State of NH, Internal, Investor, and MI Audits

Assist in preparation of requested documentation for audit
Maintain reporting throughout the year that will be used for audit review
Implement suggested modification of process as mandated by audit review

Systems and Projects

Full comprehension of the core system
Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.
Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.
Regular and reliable attendance is an essential function of this position.
Perform other duties as assigned.

Required Knowledge and Skills:

Superior member service skills and professionalism
Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.
Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.
Strong problem solving and analytical skills.
Ability to work independently and in a team environment.
Ability to communicate clearly and effectively verbally and in writing.
Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
Willingness to work extended hours as responsibilities require.
Flexibility in a hybrid work environment
Ability to prioritize and organize work duties
Ability to travel to other work locations as required, if needed

Education: High School diploma or equivalent required.

Experience: Minimum 1 years’ experience in a related field desired. Financial industry experience and customer service experience desired.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now, or at any point in the future, require sponsorship for employment visa status (e.g., H 1B or any other employment-based visa)?

Experience:

Banking: 1 year (Required)
Customer service: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

account resolution specialist jobs in dover, nh

Loan Servicing Specialist

Card Services Specialist

Key Account Specialist

Order Processing Specialist

Digital Banking Specialist II

Specialist, Business Support

Healthcare Claims Refund Specialist

HVAC/R Maintenance Specialist needed in Antarctica!

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