Customer Success & Operations Coordinator
30-40 hours/week
Kittery Point, Maine | Hybrid
About Trident SPS
Trident SPS is a growing distributor of reusable plastic containers serving the seafood, food processing, and logistics industries throughout North America. As we continue to grow, we're looking for a highly organized, customer-focused team member to help support daily operations and ensure an exceptional customer experience from inquiry through delivery.
Position Summary
This role is ideal for someone who enjoys working directly with customers while keeping operational details organized and moving forward. The Customer Success & Operations Coordinator will serve as the central point of communication for customer orders, order tracking, follow-ups, logistics coordination, and day-to-day operational support.
Working closely with the company president, this individual will help ensure that customer needs are met while allowing leadership to focus on business development, strategic initiatives, and continued process improvements.
Primary Responsibilities
Customer Service
- Serve as the primary point of contact for customer inquiries
- Respond promptly to customer emails and phone calls
- Maintain excellent customer relationships
- Manage customer follow-ups
- Resolve routine customer questions
Order Management
- Enter and manage customer orders
- Track orders from quote through delivery
- Coordinate shipping schedules
- Monitor delivery status
- Communicate order updates to customers
CRM & Data Management
- Maintain accurate customer records
- Update Daylite CRM
- Track customer interactions
- Document follow-ups
- Maintain sales pipeline information
Administrative Support
- Assist with invoicing
- Coordinate with QuickBooks Online
- Maintain spreadsheets and reports
- Organize digital files
- Assist with general office administration
Operations
- Coordinate with freight providers
- Support inventory tracking
- Assist with process improvements
- Help implement and maintain new operational systems (including Chipper)
Qualifications
- Outstanding organizational skills
- Excellent written and verbal communication
- Strong customer service skills
- Comfortable learning new technology
- Experience with CRM software
- Comfortable working on a Mac
- QuickBooks Online experience
- Detail oriented
- Self-directed
- Comfortable wearing multiple hats in a growing business
Ideal Candidate
Someone who enjoys:
- helping customers
- solving problems
- keeping projects moving
- bringing order to busy environments
- working closely with a small leadership team
- building systems as the company grows
Compensation & Benefits
Schedule
This position is anticipated to be 30–40 hours per week, depending on candidate experience, availability, and business needs. We are open to hiring either a part-time or full-time team member for the right candidate.
Compensation
- $26.00–$29.00 per hour, depending on experience
Benefits (Full-Time Employees)
- Employer contribution toward health insurance (minimum 50%)
- Paid Time Off:
- 10 vacation days annually
- 5 paid sick days annually
- Paid company holidays
- Eligibility to participate in a SIMPLE IRA retirement plan after one year of employment
- Eligibility for an annual performance bonus based on individual and company performance after one year of employment
Pay: $26.00 - $29.00 per hour
Work Location: Hybrid remote in Kittery, ME 03904
