Top 46597 Jobs in Dover, Nj

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Production Scheduling Clerk
DMI Personal Care —Wharton, NJ
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d
Newborn Hearing Screener (Per Diem)
MidAtlantic Neonatology Associates —Morristown, NJ
- $20 an hour
- Weekends as needed
- Background check
- Hospital
- Inpatient
- Paid training
- Health savings account
Quick Apply
Accounts Receivable Specialist
DMI Personal Care —Wharton, NJ
- $20 - $25 an hour
- Overtime
- Computer literacy
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
PART TIME Medical Accounts Receivable Specialist
Advanced Electronic Medical Billing Inc —Denville, NJ
- $20 an hour
- Part-time
- Background check
- Spanish
- Medical office experience
- Flexible schedule
Quick Apply
Behavior Technician, willing to train
Proud Moments —Sparta, NJ
- $24 - $30 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- HIPAA
- High school diploma or GED
- Paid training
- Health insurance
11d
Appointment Setter
RJW Exteriors —Lake Hopatcong, NJ
- $17 - $35 an hour
- Part-time
- Customer service
- No background check
- No experience needed
- Paid training
- Paid holidays
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Morris Plains, NJ
- $18 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
6d
Personal Shopper (In-Store)
Walmart —Ledgewood, NJ
- $16.50 - $29.50 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Store Associate
CVS Health —Ledgewood, NJ
- $15.92 - $22.92 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
4d
Full Time Front Desk Associate
ImageCare Radiology —Denville, NJ
- $20 - $21 an hour
- Full-time
- Patient care
- Outpatient
- Radiology
- Dental insurance
- 401(k)
Quick Apply
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $95,000 a year
- Remote
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
Front Desk
Advocare LLC —Cedar Knolls, NJ
- $19 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Commuter assistance
- Health savings account
Quick Apply
Sales Associate
Five Below Inc —Ledgewood, NJ
- From $15.92 an hour
- Part-time
- Communication skills
- Entry level
Quick Apply
Customer Service Representative / Call Center / Client Support
ADP —Florham Park, NJ
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Retail Customer Service Associate
FedEx Office —Morris Plains, NJ
- $19.70 - $26.60 an hour
- Part-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
Receptionist
Advocare LLC —Succasunna, NJ
- $17 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Stock Associate - Rockaway Townsquare
Aeropostale —Rockaway, NJ
- $16 - $20 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- Entry level
- Paid holidays
- Health insurance
Patient Service Representative
Diamond Spring Dental —Denville, NJ
- $19 - $21 an hour
- Part-time
- Dental office
- Cleaning
- Entry level
Full-Time Front Desk Associate
ImageCare Radiology —Morristown, NJ
- $20 - $21 an hour
- Full-time
- Patient care
- Outpatient
- Radiology
- Dental insurance
- 401(k)
Quick Apply

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Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

jobs in dover, nj

Customer Success Specialist

Production Scheduling Clerk

Newborn Hearing Screener (Per Diem)

Accounts Receivable Specialist

PART TIME Medical Accounts Receivable Specialist

Behavior Technician, willing to train

Appointment Setter

Customer Service - Self Storage Manager

Personal Shopper (In-Store)

Store Associate

Full Time Front Desk Associate

Customer Care Supervisor (Remote)

Front Desk

Sales Associate

Customer Service Representative / Call Center / Client Support

Retail Customer Service Associate

Receptionist

Stock Associate - Rockaway Townsquare

Patient Service Representative

Full-Time Front Desk Associate

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