IT Field Technician
Atlantic-IT.net is a growing managed IT services provider delivering IT support, cybersecurity, cloud, infrastructure, AI enablement, and strategic technology solutions to businesses across the region. We partner with organizations to improve operational efficiency, strengthen security, modernize technology environments, and help teams use technology more effectively to support business growth.
Position Overview
The IT Field Technician delivers onsite and remote technical support to Atlantic-IT.net clients, ensuring seamless operation of end-user technologies. This role combines troubleshooting, deployment, and maintenance with a strong focus on client satisfaction and professional communication.
Key Responsibilities
· Provide onsite and remote support for PCs, printers, phones, conference systems, mobile devices, and business applications.
· Support Microsoft 365, Windows OS, SharePoint, QuickBooks, Adobe, and other cloud platforms.
· Diagnose and repair workstations, peripherals, and network issues.
· Ensure conference rooms and executive meeting spaces are fully operational.
· Manage and update support tickets, maintaining clear communication throughout the process.
· Conduct proactive daily walkthroughs for VIP users.
· Assist with onboarding: workstation setup, user configuration, and orientation.
· Maintain security standards and confidentiality of client information.
· Escalate issues appropriately while ensuring client satisfaction.
· Support remote access technologies (Citrix, VPN, Terminal Server).
· Assist with low-voltage cabling (CAT5e, CAT6, fiber) as needed.
· Document procedures, troubleshooting steps, and configurations for knowledge continuity.
Knowledge, Skills & Abilities
· Exceptional customer service with professionalism and empathy.
· Strong written and verbal communication skills.
· Ability to troubleshoot quickly in fast-paced environments.
· Independent and collaborative work style.
· Ownership mindset and proactive problem-solving.
· Effective time management and prioritization.
· Composure under pressure and strong interpersonal skills.
· Positive, adaptable, and self-motivated attitude.
Technical Environment
· ConnectWise
· M365 Admin Center
· RMM platform (Kaseya, NinjaOne, N-able)
· Remote support (TeamViewer, ScreenConnect, AnyDesk)
· Monitoring tools (Auvik, LogicMonitor)
· Documentation platforms (IT Glue, Hudu)
· Antivirus/EDR management portals
Qualifications
Education & Certifications
· Associate’s degree in IT or equivalent is preferred.
· CompTIA A+ is required.
· Microsoft certifications are strongly preferred.
· Apple Certified Technician is strongly preferred.
Experience
· 2+ years in IT help desk or technical support.
· 2+ years supporting laptops, desktops, servers, and network devices.
· 2+ years of onsite field support experience.
· 2+ years of Apple hardware, macOS, iOS, and iPadOS is required.
· Familiarity with VPN, Citrix, RDS, VOIP systems is preferred.
· Active Directory, DNS, DHCP is preferred.
· Low-voltage cabling and fiber experience preferred.
· Knowledge of ConnectWise (Manage/Automate) is preferred.
· Comfortable using AI-powered tools (e.g., generative AI, automation, or analytics assistants) to enhance productivity, customer insights, communication, and decision-making; willingness to adopt new AI-driven technologies as they evolve.
Pay: $20.00 - $32.10 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a current CompTIA A+ certification?
- Do you have 2+ years of Apple hardware, macOS, iOS, and iPadOS experience?
Work Location: In person
