Top 18 call center representative Jobs in dover de

Call Center Representative
Delaware Eye Care Center —Dover, DE
- Full-time
- High school diploma or GED
- Travel
- Organizational skills
- Paid holidays
- Disability insurance
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Customer Servive Representative
TWO MEN AND A TRUCK® —Dover, DE
- From $20 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid training
- Dental insurance
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8d
Representative - Call Center Agent (Part Time)
Bally's Dover Casino Resort —Dover, DE
- $16 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Representative - Call Center Agent (Full Time)
Bally's Dover Casino Resort —Dover, DE
- $16 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school
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Digital Experience Representative (Call Center)
Dover Federal Credit Union —Dover, DE
- Basic math
- Research
- Mid-level
Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Townsend, DE
- $21 - $22 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
1d
Contact Center Agent- Per-Diem
Community Health Care Inc —Bridgeton, NJ
- $15.92 - $18.50 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply

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Call Center Representative

Delaware Eye Care Center -
Dover, DE

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for Our Governors Ave. Offices Located in Dover, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of previous call center or medical office front desk experience. We will also consider a candidate with a strong background in customer service-related positions.

Delaware Eye Care Center are dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

Must be willing to travel to other locations as needed
Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
Follow established call center protocols and procedures to maintain the highest quality standards in patient care
Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance
Qualifications:
High school diploma or equivalent; additional education is a plus
Previous experience in customer service or call center roles is preferred but not required
Knowledge of medical and vision insurance preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and the ability to remain calm under pressure
Adaptability and a willingness to learn and grow within the organization
Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities

#ESP1

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call center representative jobs in dover de

Call Center Representative

Customer Servive Representative

Representative - Call Center Agent (Part Time)

Representative - Call Center Agent (Full Time)

Digital Experience Representative (Call Center)

Customer Care Representative - Career Advancement Opportunities!!

Contact Center Agent- Per-Diem

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