If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?
Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
- Generous Paid Time Off and Paid Holidays
- Matching 401(k)/403(b) Plans
- Excellent Health, Dental, and Vision
- Disability and Life Insurance options
- On Site Child Care
- Educational Reimbursement
- Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
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Location: Kent Campus Hospital
Status: Full Time 80 Hours
Shift: Day/ Evening - Anticipated schedule: Sunday - Thursday 11am to 730pm
SALARY RANGE: 16.98 - 25.48HOURLY
General Summary:
The Liaison coordinates with patients, family, hospital staff, physicians and APC’s to ensure a favorable patient experience. Provides direct patient and family interaction, communicates updates & concerns, provides empathy and comfort measures. Responds directly to patient and family inquiries or concerns and assists clinical staff in ensuring patient and family understanding of their experience while in the emergency departments. Enhances patient discharges by responding to questions, assisting with advocacy needs (i.e., transportation requests) and educating patients regarding ED CAPHS survey.
Responsibilities:
1. One-on-one interaction with patients and families.
2. Hourly rounding in Emergency/Trauma Department, including waiting room.
3. Discharge phone calls to patients.
4. Educating patients/family regarding patient experience survey, care partner, and patient portal.
5. Liaises with Emergency Departments Business Operations Manager regarding patient concerns and complaints.
6. Complete get-well cards daily, for patients discharged, that day and have ready to be mailed.
7. Reviews Press Garney results at least once per week and forwards appropriate responses to the Business Operations Manager
8. Set up new MYCHART accounts with patients and help them navigate the different options.
9. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
Education: High School Diploma or GED
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- Credential(s): None required
- Experience: Minimum of one year healthcare / customer service experience
- Special Skills / Knowledge / Abilities:
- Must have excellent written and oral communication skills, including extensive experience with professional email, phone and in-person communication
- Ability to recognize needs and be sensitive to others.
- Personal and professional integrity of the highest degree.
- Excellent active listening skills.
- Proficient in MS Excel, Word and Outlook
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to work effectively and efficiently on a team and with courtesy toward all coworker, and to consistently display and uphold Bayhealth values.
Preferred Education, Credential(s) and Experience:
Education: Bachelor Degree in Health Administration or related field
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- Credential(s): Healthcare certifications
- Experience: Experience in acute care setting/ hospital setting. Experience working in Patient Advocacy / Patient Relations as a Patient Liaison
To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/
