Top 49 Senior customer service representative Jobs in Downey, Ca

Remote Telehealth Coordinator, Virtual Care Center (Saturdays Required)
Alignment Healthcare USA, LLC —Orange, CA
- $41,472 - $62,208 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
5d
Sr. Client Success Specialist
InStride —Los Angeles, CA
- $75,000 - $85,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
9d
Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager - Enterprise
Gorgias —Los Angeles, CA
- $136,499 - $154,827 a year
- Full-time
- Remote
- Senior level
- Communication skills
Senior Customer Service Representative
RB Global —Wilmington, CA
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Representative
Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group —Santa Ana, CA
- $31 - $41 an hour
- Full-time
- Customer service
- Office
- 3 years
4d
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
14d
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply
9d
Senior Customer Success Manager (Scale Business)
Saviynt —El Segundo, CA
- $165,000 - $195,000 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr. Candy Concierge
See's Candies —Carson, CA
- $22 - $25 an hour
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Paid time off
- Parental leave
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Customer Asset Management Specialist
RB Global —Monrovia, CA
- $20 - $24 an hour
- Weekends as needed
- Remote
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Associate, Customer Success
Baker Tilly Advisory Group, LP —Irvine, CA
- $57,304 - $97,790 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
12d
Sr. Client Relations Associate
Pierre Landscape Construction —Irwindale, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
5d
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook

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Remote Telehealth Coordinator, Virtual Care Center (Saturdays Required)

Alignment Healthcare USA, LLC -
Orange, CA

Quick Apply

Job Details

Full-time
$41,472 - $62,208 a year
5 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Medical office experience
Basic math
High school diploma or GED
Microsoft Teams
Technical Proficiency
Mobile devices

Full Job Description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Remote Telehealth Coordinator, VCC role is responsible for day-to-day support of the patients and providers in the Virtual Care Center. This includes, but is not limited to, answering calls in the phone queue, scheduling telephonic and virtual appointments, following up on referrals and authorizations, supporting outbound follow up calls, providing systems trainings for new hires, and completing administrative tasks as applicable. This Coordinator is primarily responsible for managing inbound and outbound calls in the phone queue while collaborating with a cross-functional team of Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support to successfully manage the program. Coordinator must be customer service oriented with focus on assisting Alignment staff and patients with resolution of issues in a timely manner. This role reports to the Telehealth Program Manager.

General Duties/Responsibilities (May include but are not limited to):

Answering inbound calls on the Virtual Care Center queue
Collecting appropriate patient information for scheduling virtual appointments with providers
Screening patients for appropriate telehealth platform use for virtual appointments
Supporting providers with requests for referrals and authorizations including submission, review, and follow up of requests
Contacting partnered medical offices to support patient requests as necessary (ie. IPA groups, PCP offices, pharmacies, DME companies)
Completing outreach calls for various patients’ groups as applicable (ie. ER admits, Teladoc follow ups, Annual assessments)
Support new hire onboarding by completing training or shadowing sessions of systems used in VCC
Complete other job duties as assigned

Supervisory Responsibilities:

N/A

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required to work on Saturdays

Minimum Experience:

Experience with providing high quality customer service

Experience providing technical assistance

1-2 years of experience in a primary care or medical office setting using phones and scheduling appointments

Education/Licensure:

High school diploma or general education degree (GED), required

Other:

Ability to use multiple systems simultaneously

Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols

Basic proficiency in Microsoft Suite programs (Outlook, Teams, Work, Excel)

Basic math skills required for data analyzation

Ability to trouble-shoot and research issues effectively

Willingness and capability to learn new technologies and adapt to dynamic environment

Strong customer service skills

Technology and automated solutions oriented

Well organized with strong attention to detail and analytical skills while maintaining speed in completing work

Efficient working style with strict adherence to deadlines

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

Pay Range: $41,472.00 - $62,208.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].

Quick Apply

Refine Your Search

senior customer service representative jobs in downey, ca

Remote Telehealth Coordinator, Virtual Care Center (Saturdays Required)

Sr. Client Success Specialist

Sr Customer Service Representative

Senior Customer Success Manager

Senior Customer Success Manager, Enterprise - West

Senior Customer Success Manager - Enterprise

Senior Customer Service Representative

Senior Customer Service Representative

Senior Client Engagement Partner

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Senior Customer Success Manager (Scale Business)

Senior Community Health Worker (Office)

Sr. Candy Concierge

Head of Customer Success

Customer Care Manager

Senior Customer Asset Management Specialist

Customer Success Manager

Senior Associate, Customer Success

Sr. Client Relations Associate

Senior Community Health Worker - Call Center Agent

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