Top 41 senior customer service representative Jobs in downey, ca

Customer Care Manager - Production Control Manager
Trellint —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Customer Outreach Service Liaison I
L.A. Care Health Plan —Los Angeles, CA
- $50,216 - $75,324 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Wellness program
- Health insurance
Customer Service Representative Sr
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
2d
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Patient Care Coordinator
Circadia Health —Los Angeles, CA
- $60,000 - $70,000 a year
- Full-time
- Spanish
- 5 years
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
3d
Client Services Coordinator
Senior Helpers - West San Gabriel Valley —Monterey Park, CA
- $18 - $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Disability insurance
- Health insurance
Quick Apply
Senior Client Service Associate - Commercial Deposits (Title & Escrow)
City National Bank —Los Angeles, CA
- $71,869 - $114,797 a year
- Full-time
- Senior level
- 4 years
- Commercial
- Health insurance
- Dental insurance
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Community Health Worker, Ambulatory Care Network
Heluna Health —Los Angeles, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr Manager Retail Accounts
JONATHAN LOUIS INTERNATIONAL —Los Angeles, CA
- $80,000 - $125,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Organizational skills
Quick Apply
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
Quick Apply
Identity Security - Sr. Customer Success Manager - West
Saviynt —El Segundo, CA
- $160,000 - $190,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Concierge Advocate-Bilingual Required (Cantonese or Mandarin)
SCAN Health Plan —Long Beach, CA
- $20 - $23 an hour
- Full-time
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
Access/Senior Access Representative- Patient Access Center- FT Day Shift
University of California, Irvine —Anaheim, CA
- $26.29 - $32.69 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
1d
Senior Client Services Professional, MSP
AgileOne —Rosemead, CA
- $55,200 - $80,900 a year
- Email
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Windows
- Paid holidays
- Disability insurance
Quick Apply
1d
Senior Director, Customer Operations
Scribd, Inc. —Los Angeles, CA
- $160,000 - $240,000 a year
- Full-time
- Residential
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Customer Success Manager (Scale Business)
Saviynt —El Segundo, CA
- $165,000 - $195,000 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
2d
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager, Guest Experience & Insights
Din Tai Fung North America —Arcadia, CA
- $148,000 - $185,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Office
- 3 years
- Health savings account
- Health insurance

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senior customer service representative jobs near downey, ca

Customer Care Manager - Production Control Manager

Trellint -
Los Angeles, CA

Apply Now

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Spreadsheets
Productivity software

Full Job Description

Job Summary:

The Customer Care Manager role is a first line management position that is responsible for supporting the daily operations and program management functions for municipal projects in the Los Angeles area. The programs provide transportation technology solutions, parking violation processing, collection services, and project management services.

Job Description:

Job Description: Customer Care Manager – Production Control Manager (Salary range between 75-85K) - This is a hybrid role so must be local to the 606 South Olive Street LA Office.

The position regularly interacts with the client daily via phone, email, and in-person meetings, and with internal management, information technology resources, and finance and accounting groups. The position typically reports to a Senior Customer Care Manager.

The most successful candidates will demonstrate exemplary commitment to Trellint’s values:

Accountability: We own our actions and outcomes. We deliver on promises, learn from missteps, and take responsibility — always.
Commitment: We are fully invested in our mission, our people, and our partners. We stay the course, work with purpose, and never settle for less than our best.
Excellence: We pursue the highest standards in every task, project, and interaction. We challenge ourselves to grow and to exceed expectations.
Integrity: We act with honesty, fairness, and respect. Our decisions are guided by what’s right — not what’s easy.
Trust: We build lasting relationships through transparency, reliability, and mutual respect. Trust is the foundation of everything we do.

The Production Control Manager oversees the daily flow of production activities to ensure accuracy, timeliness, and operational efficiency. This role is responsible for managing staff, coordinating with internal teams and external clients, and ensuring that all production notices, reports, and reconciliations are completed on schedule. The ideal candidate is detail‑oriented, highly organized, and skilled at balancing operational demands with strategic oversight.

As a manager working in a collaborative, dynamic environment, the primary responsibilities will include but are not limited to the following:

Daily Operations Support

Lead and manage daily, weekly, and monthly production reconciliation activities.
Ensure all notices, reports, and deliverables are produced accurately and on time.
Monitor workflow, identify bottlenecks, and implement process improvements to enhance efficiency.
Maintain production schedules and adjust priorities as needed to meet deadlines.
Identifies areas of continuous improvement and opportunity for cost savings and performance efficiencies.
Other related duties as assigned.

System/Process Development

Participates in or leads cross-functional teams focused on the delivery of new or existing projects. Writes detailed business functional requirements.
Works with customers to troubleshoot system functionality issues and participates in database testing for new implementations and system improvements.
Clearly articulates client needs/requirements to other business partners and facilitates the management of data system changes.

Data Analysis

Experience in developing statistical/analytical reports for clients and program management team. Build key performance indicators and reports for customers.
Develops metrics that provide data for process management and future improvement opportunities in operations.

Experience Required

Works independently with only general management direction.
Remains calm and exercises tact and diplomacy in researching and resolving customer complaints.
Adaptability to changing requirements dictated by industry and company environment.
Demonstrates strong organizational, multi-tasking, and interpersonal communication skills.
Bachelor’s Degree or 3 years equivalent work experience, preferably in dealing with municipal government clients.
Skill in using Microsoft suite of applications. Advanced proficiency in using MS Excel is a plus.

Worker Type:

Regular

Number of Openings Available:

Apply Now

Refine Your Search

senior customer service representative jobs in downey, ca

Customer Care Manager - Production Control Manager

Customer Outreach Service Liaison I

Customer Service Representative Sr

Senior Community Health Worker, Ambulatory Care Network (Office)

Patient Care Coordinator

Senior Community Health Worker (Office)

Client Services Coordinator

Senior Client Service Associate - Commercial Deposits (Title & Escrow)

Senior Community Health Worker - Call Center Agent

Senior Community Health Worker, Ambulatory Care Network

Sr Manager Retail Accounts

Head of Customer Success

Identity Security - Sr. Customer Success Manager - West

Concierge Advocate-Bilingual Required (Cantonese or Mandarin)

Access/Senior Access Representative- Patient Access Center- FT Day Shift

Senior Client Services Professional, MSP

Senior Director, Customer Operations

Senior Customer Success Manager (Scale Business)

Support Lead

Sr. Manager, Guest Experience & Insights

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