Department: Operations
Reports To: President/CEO
Employment Type: Full-Time, W-2 Employee
Work Location: On-Site – Casino Property
Pay Type: Salary
FLSA Classification: Exempt
Expected Annual Salary: $70,000
Company Overview
Parking Management Services of America (PMSA) specializes in parking management, ground transportation, and related ancillary services for commercial clients across the Los Angeles County area. Our client base includes property owners, property managers, developers, shopping centers, hotels, and restaurants. We are dedicated to delivering exceptional parking solutions with a focus on safety, efficiency, and outstanding guest experiences.
Position Summary
The Valet Operations Manager is responsible for the overall leadership and management of Parking Management Services of America’s valet operation at the assigned casino property.
This position serves as PMSA’s primary on-site management representative and exercises independent judgment in directing employees, managing staffing and daily operations, maintaining client relationships, resolving workplace and operational concerns, and recommending personnel actions.
The Valet Operations Manager works closely with PMSA leadership, Human Resources, casino management, casino security, Shift Leads, Schedule Coordinators, and valet employees to maintain a safe, professional, efficient, and guest-focused operation.
Although the Manager may occasionally assist with valet duties during periods of high demand, staffing shortages, or emergencies, the primary responsibility of this position is managing employees and operations.
Work Schedule
The Manager will generally work a five-day, full-time management schedule based on the operational needs of the property. This is an on-site position. Because PMSA operates at the property 24 hours per day, 7 days per week, regular attendance is essential. The Manager must have reasonable flexibility to work or respond during evenings, overnight periods, weekends, holidays, special events, and emergencies when operationally necessary.
Essential Duties and Responsibilities
The duties below represent the primary responsibilities of the position and are not intended to be all-inclusive.
Operations and Client Service
- Direct daily valet operations, including staffing assignments, vehicle intake and retrieval, traffic flow, shift transitions, and operational coverage.
- Monitor business volume, special events, staffing levels, and client needs, and adjust operations as necessary to maintain efficient and timely service.
- Ensure valet stations, parking areas, break areas, equipment, and related workspaces remain safe, organized, professional, and guest-ready.
- Serve as PMSA’s primary on-site contact and maintain effective working relationships with casino management, casino security, and other client representatives.
- Respond promptly and professionally to guest and client concerns and ensure employees comply with client-site and security requirements.
- Maintain a professional appearance and comply with PMSA and applicable casino dress code, grooming, uniform, and identification requirements while on duty.
- Identify and resolve routine operational issues and escalate significant service, staffing, safety, or client concerns to PMSA leadership.
Operational Performance and Accountability
Monitor operational performance and identify opportunities to improve staffing efficiency, service delivery, employee performance, safety, guest satisfaction, and cost control.
Work with PMSA leadership to monitor key operating indicators, including staffing coverage, overtime, attendance, service concerns, incidents and claims, employee performance, and client feedback.
Develop and implement corrective action plans when operational performance falls below Company or client expectations.
Employee Leadership and Human Resources
- Supervise, direct, coach, train, and develop Shift Leads, Schedule Coordinators, valet attendants, parking attendants, and other assigned employees.
- Establish and communicate expectations regarding performance, attendance, conduct, safety, professionalism, teamwork, and guest service.
- Manage staffing and scheduling with consideration for service requirements, approved labor budgets, overtime control, operational efficiency, and applicable wage-and-hour requirements.
- Monitor employee performance, provide timely coaching and feedback, document concerns, and recommend appropriate personnel actions.
- Assist with recruiting, interviewing, onboarding, and training employees.
- Address routine employee questions and workplace concerns and promptly escalate significant matters to PMSA leadership and Human Resources.
- Partner with Human Resources regarding employee complaints, investigations, performance management, corrective action, accommodations, leaves of absence, wage and hour concerns, and policy interpretation.
- Maintain confidentiality and promote a respectful workplace free from harassment, discrimination, retaliation, threats, and inappropriate conduct.
Workforce Administration and Compliance
- Prepare and maintain employee schedules and coordinate coverage for vacations, leaves, call-outs, special events, and changing operational needs.
- Monitor attendance, punctuality, overtime, and recurring attendance patterns.
- Coordinate meal periods and rest breaks in accordance with Company policy and applicable requirements while maintaining adequate operational coverage.
- Ensure employees are not directed or encouraged to skip required breaks and promptly address reports of missed, late, shortened, or interrupted breaks.
- Oversee employee timekeeping, review records for missed punches and discrepancies, and ensure all hours worked and required meal periods are recorded accurately.
- Maintain accurate employee, attendance, timekeeping, coaching, incident, and operational documentation.
- Recommend hiring, promotion, transfer, scheduling, corrective-action, and separation decisions, subject to final approval by PMSA leadership.
Safety and Risk Management
- Promote safe work practices and monitor parking areas, valet stations, vehicle traffic, and operational spaces for potential hazards.
- Ensure employees follow proper procedures when receiving, parking, staging, safeguarding, and retrieving customer vehicles.
- Coordinate with casino security regarding accidents, suspicious activity, theft concerns, property damage, guest incidents, and other security matters.
- Ensure vehicle-damage reports, accident reports, injury reports, customer complaints, and workplace incident documentation are completed promptly and accurately.
- Report significant injuries, vehicle or property damage, safety concerns, operational incidents, and client issues to PMSA leadership.
Required Qualifications
- Associate degree in business administration, hospitality management, operations management, or a related field required; bachelor’s degree preferred.
- Minimum six (6) years of progressively responsible experience in valet parking, parking operations, hospitality, or a comparable high-volume guest-service environment, including at least three (3) years of supervisory or management experience with responsibility for employees, staffing, scheduling, and daily operations. Significant valet parking management experience strongly preferred.
- Strong leadership, coaching, communication, conflict-resolution, organizational, and decision-making skills.
- Ability to exercise sound judgment, maintain professionalism, and manage multiple priorities in a fast-paced environment.
- Ability to document workplace matters objectively and handle confidential information.
- Proficiency with email, scheduling systems, timekeeping platforms, and general business technology.
- Ability to communicate effectively with employees, guests, client representatives, security personnel, Human Resources, and PMSA leadership, verbally and in writing.
- Must possess and maintain a valid California driver’s license and remain eligible to operate vehicles in accordance with PMSA’s insurance and driver-safety requirements.
- Must be knowledgeable of and able to safely operate vehicles with both automatic and manual transmissions.
- Must provide a current California DMV H-6 driving record issued within the preceding 30 days as part of the Company’s driver-qualification process.
- Driving record must satisfy PMSA’s established driver eligibility and insurance requirements, including applicable standards concerning DUI convictions and serious driving violations.
- Employment is contingent upon successful completion of applicable pre-employment background screening and reference verification, consistent with Company policy and applicable law.
- Ability to satisfy applicable casino access and security requirements.
Preferred Qualifications
- Bachelor’s degree in business administration, hospitality management, operations management, or a related field.
- Management experience in a high-volume casino, hospitality, valet, parking, or guest-service operation.
- Familiarity with employee relations, workforce administration, and California wage and hour practices.
Work Environment and Physical Requirements
Work is performed in an active casino valet environment and includes indoor and outdoor work, moving vehicle traffic, varying weather conditions, and frequent interaction with guests, employees, casino management, and security personnel.
The employee must be able to stand and walk for extended periods, occasionally lift up to 30 pounds, operate customer vehicles when necessary, and safely navigate parking areas and moving vehicle traffic.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Pay: $70,000.00 per year
Benefits:
- Opportunities for advancement
- Paid training
- Retirement plan
Application Question(s):
- Are you reasonably available to work evenings, weekends, holidays, overnight periods, special events, or emergencies when operationally necessary?
Education:
Experience:
- Leadership: 3 years (Preferred)
- Communication skills: 3 years (Preferred)
- Conflict management: 3 years (Preferred)
- Supervising: 3 years (Required)
- Management: 3 years (Required)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Bell Gardens, CA 90201 (Required)
Work Location: In person
