Top 344 It support specialist Jobs in Downey Ca

Service Desk Analyst
Financial Partners Credit Union —Downey, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
Quick Apply
IT Technical Aid
Nexlogica —Downey, CA
- Writing skills
- Research
- Mid-level
IT Assistant/Technical Support
Advance Nursing Services —Downey, CA
- $16.04 an hour
- Part-time
- High school diploma or GED
- Travel
- Entry level
- Health insurance
- Life insurance
INFORMATION TECHNOLOGY TECHNICIAN
City of Huntington Beach, CA —Huntington Beach, CA
- $4,770.13 - $6,713.20 a month
- Online Application
- Computer science
- Clean driving record
- Computer Science
- AD&D insurance
- Paid holidays
7d
IT Help Desk I
TOTAL WAREHOUSE INC —Anaheim, CA
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
10d
Technician I - Support Service
Kirkhill Inc. —Brea, CA
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
3d
IT Technician (Field)
Cal Tech Services Inc —Long Beach, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
End User Support Specialist I
SCAN Group —Long Beach, CA
- $27.98 - $40.45 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- No high school diploma
- Wellness program
- Paid holidays
Quick Apply
Junior IT Support Technician (Hybrid)
We Solve Problems —Beverly Hills, CA
- $70,000 a year
- Full-time
- Hybrid work
- Windows
- Reliable transportation
- Communication skills
- Paid training
- Health insurance
Quick Apply
IT Support Specialist (ISPOC)
New Directions Technologies, Inc. —Seal Beach, CA
- $95,680 - $124,800 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
6d
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Santa Fe Springs, CA
- $20 - $24 an hour
- Weekends as needed
- Mid-level
- Office
- 3 years
Quick Apply
IT Regional Service Technician
The 20 —Norwalk, CA
- $70,000 - $76,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- Communication skills
- Health savings account
- Health insurance
Quick Apply
13d
End User Support Specialist II
SCAN Group —Long Beach, CA
- $30.77 - $44.52 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- Research
- Wellness program
- Paid holidays
Quick Apply
Tier 2 IT Helpdesk Technician
Quantum Space —Hawthorne, CA
- $29 - $40 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
10d
Sr Information Technology Support Specialist
FOX Factory, Inc. —Santa Fe Springs, CA
- $80,281.14 - $110,386.85 a year
- Full-time
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
IT Support Analyst
YPM, Inc. —Irvine, CA
- $80,000 - $95,000 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
13d
Information & Technology Associate
Boiling Point Group —City of Industry, CA
- $25 - $30 an hour
- 8 hour shift
- Background check
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Technician II
T.M. Cobb Companies —Buena Park, CA
- $26 - $35 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Part-Time IT Support Technician
Community Partners —Los Angeles, CA
- $32.80 - $35.50 an hour
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
7d

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it support specialist jobs near downey ca

Service Desk Analyst

Financial Partners Credit Union -
Downey, CA

Quick Apply

Job Details

$30 - $42 an hour

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
IT asset management
Technical documentation
System performance optimization
Hardware maintenance
Operating system updates
Research
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
DHCP
Corrective maintenance
Patch management
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration

Full Job Description

The Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software, and responding to user requests. In addition, they manage, maintain, and deploy the hardware images and assets, maintain user accounts, ensure the security of hardware and software assets, comply with audit requirements, and assist with various IT projects.

ESSENTIAL RESPONSIBILITIES:

Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Research issued to determine best course of action for resolving incidents.
- Escalate complex issues to senior team members, Information Security, Network and Infrastructure, or IT Management for resolution.
- Monitor both their personal and team ticket queues.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
Install and Configure Systems:
- Maintain an up to date image used to image computers quickly.
- Accurately complete the PC Build Checklist and provide peer review for others on the team.
- Set up and deploy computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Configure computer hardware, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
Maintain Computer Systems:
- Perform routine maintenance tasks, such as installing updates, patches, security fixes, and removing unsupported or end of life software on computer systems.
- Update asset assignment records as machines are deployed, lost, or retired.
- Create and maintain records for hardware that is ewasted.
- Monitor system performance and take proactive steps to ensure optimal performance.
- Add / remove computers from the automated maintenance system (CCleaner Cloud).
- Promptly report and take corrective action for any security violations that are discovered.
- Ensure end-of-life or unsupported software is removed from computer systems to reduce security vulnerabilities and licensing issues.
User Account Management:
- Create and maintain user accounts and access permissions, and update records accordingly.
- Manage permissions and file maintenance for network shares used for user and department folders.
- Deploy Yubikeys / MFA and assist users in configurating them.
- Reset passwords and troubleshoot account-related issues.
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
Collaborate with IT Team:
- Work closely with other IT team members to resolve technical issues and provide support.
- Participate in team meetings and contribute ideas for improving IT processes and services.
- Responsible for communications / updates to users and management during major outages.
- Participate in cross functional project teams.
Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
Documentation and Training:
- Document processes, solutions, and troubleshooting steps for future reference.
- Assist in training end-users on basic IT concepts and applications.
Learn and Grow:
- Stay up to date with emerging technologies and industry trends.
- Participate in training programs and pursue certifications to enhance skills and knowledge.
Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams or vendors quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.

EDUCATION and/or EXPERIENCE:

Proven work experience as a Service Desk Analyst or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office Suite and other common software applications.
Familiarity with Active Directory, DNS, DHCP, and Networking.
Hands-on experience with computer hardware components.
Excellent research and troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience with patch management tools and practices.
Ability to work independently and as part of a team.

Quick Apply

Refine Your Search

it support specialist jobs in downey ca

Service Desk Analyst

IT Technical Aid

IT Assistant/Technical Support

INFORMATION TECHNOLOGY TECHNICIAN

IT Help Desk I

Technician I - Support Service

IT Technician (Field)

End User Support Specialist I

Junior IT Support Technician (Hybrid)

IT Support Specialist (ISPOC)

IT Support Technician

Desktop Support Technician

IT Regional Service Technician

End User Support Specialist II

Tier 2 IT Helpdesk Technician

Sr Information Technology Support Specialist

IT Support Analyst

Information & Technology Associate

IT Support Technician II

Part-Time IT Support Technician

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