Top 180 Site coordinator Jobs in Downingtown Pa

Call Center Supervisor (On-Site)
Christian Heating, Cooling & Plumbing —West Chester, PA
- $55,000 - $80,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
8d
Site Manager, Primary Care at Concord
Christiana Care Health Systems —Chadds Ford, PA
- $68,161.60 - $109,054.40 a year
- Full-time
- Management
- Urgent Care
- Primary Care
- 403(b) matching
- Paid parental leave
Scheduling Coordinator (on-site) - Oral Surgery
The Christiana Center for Oral Surgery & Dental Implants —Wilmington, DE
- Full-time
- Dental office
- Surgery
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
2d
Account & Inventory Manager - 100% on-site, M-F 8:30am - 5:30pm
Centinel Spine, LLC —West Chester, PA
- Weekends as needed
- Surgery
- Bachelor of Science
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Job Site Supervisor
Confidential —New Holland, PA
- $28 - $32 an hour
- Full-time
- Construction site
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
23h
Project Manager - Heavy Civil / Site Development
Diamond Materials, LLC —Newport, DE
- Full-time
- Civil engineering
- Microsoft Excel
- 6 years
- Paid holidays
- Health insurance
Quick Apply
Nursing Faculty - On Site
HARCUM COLLEGE —Bryn Mawr, PA
- $75,000 - $90,000 a year
- Part-time
- Laboratory
- Classroom
- CPR Certification
- Health insurance
Quick Apply
Site Reliability Engineer
Asylon —Norristown, PA
- $118,000 - $150,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Relocation assistance
- Health insurance
Quick Apply
1st Shift Production On-site Training
CONESTOGA WOOD SPECIALTIES —East Earl, PA
- $16 an hour
- Computer literacy
- Basic math
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Out-Of-School-Time Site Enrichment Staff
SummerCollab —New Castle, DE
- $15 - $20 an hour
- Part-time
- Classroom
- Childcare
- US work authorization
Quick Apply
1d
Construction Site Supervisor
LYNMAR BUILDERS —Ardmore, PA
- $90,000 - $100,000 a year
- Overnight shift
- Management
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Youth Activity Worker- School Site
Boys & Girls Clubs of Delaware —Wilmington, DE
- $17.00 - $18.28 an hour
- Part-time
- CPR Certification
- Writing skills
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
8d
Multi-Site Property Manager (Affordable Housing)
BGSF —Conshohocken, PA
- $62,000 - $65,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Security Site Supervisor Full Time
Allied Universal —New Holland, PA
- $19.50 - $22.63 an hour
- Overtime
- Research
- Mid-level
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
1d
On-Site Program Coordinator
A Child's Place —Downingtown, PA
- $18 - $20 an hour
- 8 hour shift
- 18 years or older
- Word processing
- Ability to climb stairs
Quick Apply
8d
Multi-Site Security Officer
Securitas Security Services —West Chester, PA
- $22 an hour
- Entry level
- Paid holidays
- Disability insurance
Site Coordinator
Teledyne Technologies Inc. —Collegeville, PA
- Full-time
- 7 years
- Mid-level
- Driver's License
- Employee stock purchase plan
- Paid holidays
Security Site Supervisor | West Chester
DSI Security Services —West Chester, PA
- $25 - $26 an hour
- Customer service
- Computer literacy
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
1d
Warehouse Coordinator - Life Sciences Client Site
CBRE —King of Prussia, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Sales and Service Specialist (Multi-Site)
Fulton Bank —Exton, PA
- $18.56 - $29.38 an hour
- Full-time
- High school diploma or GED
- Travel
- US work authorization
- Wellness program
- Health savings account

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site coordinator jobs near downingtown pa

Call Center Supervisor (On-Site)

Christian Heating, Cooling & Plumbing -
West Chester, PA

Quick Apply

Job Details

Full-time
$55,000 - $80,000 a year
8 days ago

Qualifications

Customer communication

Full Job Description

Call Center Supervisor (Onsite – West Chester, PA)

Position Summary

Christian Heating, Cooling, Plumbing & Electrical has been serving homeowners throughout Bucks, Chester, Delaware, and Montgomery Counties since 1989, providing trusted HVAC, plumbing, and electrical services with a strong commitment to customer service and industry-leading standards.

The Call Center Supervisor is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role provides coaching, performance management, workforce oversight, and escalated customer support, while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to drive booking performance, membership growth, and operational excellence.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing Christian's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – West Chester, PA (Christian Heating, Cooling, Plumbing & Electrical Headquarters)

Join a trusted home services leader and play a key role in delivering exceptional customer experiences while supporting the continued growth and success of Christian's HVAC, Plumbing, and Electrical business.

Christian may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $55,000.00 - $80,000.00 per year

Quick Apply

Refine Your Search

site coordinator jobs in downingtown pa

Call Center Supervisor (On-Site)

Site Manager, Primary Care at Concord

Scheduling Coordinator (on-site) - Oral Surgery

Account & Inventory Manager - 100% on-site, M-F 8:30am - 5:30pm

Job Site Supervisor

Project Manager - Heavy Civil / Site Development

Nursing Faculty - On Site

Site Reliability Engineer

1st Shift Production On-site Training

Out-Of-School-Time Site Enrichment Staff

Construction Site Supervisor

Youth Activity Worker- School Site

Multi-Site Property Manager (Affordable Housing)

Security Site Supervisor Full Time

On-Site Program Coordinator

Multi-Site Security Officer

Site Coordinator

Security Site Supervisor | West Chester

Warehouse Coordinator - Life Sciences Client Site

Sales and Service Specialist (Multi-Site)