Top 85 Guest service agent Jobs in Dracut Ma

Full Time Front Desk Agent
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
- From $18 an hour
- Full-time
- English
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Receptionist
First-Call Medical, Inc. —Andover, MA
- $26 - $30 an hour
- Full-time
- Background check
- Customer service
- English
- Health savings account
- Health insurance
Quick Apply
11d
Guest Service Agent - Part Time
Giri Hotel Management —Andover, MA
- From $16.50 an hour
- Part-time
- No high school diploma
- Hotel
- High school diploma or GED
- 401(k) matching
- Employee discount
Quick Apply
Guest Service Agent
Fairfield Inn Tewksbury —Tewksbury, MA
- $18 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Overnight Guest Services - Full Time
Giri Hotel Management —Andover, MA
- From $19 an hour
- Weekends as needed
- No high school diploma
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
RI Burlington- Front Desk Agent
The Residence Inn by Marriot - Boston Burlington —Burlington, MA
- Full-time
- Hotel
- Organizational skills
- Communication skills
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent
Hampton Inn & Suites Westford-Chelmsford —Westford, MA
- $18 - $19 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Residence Inn Boston Westford —Westford, MA
- $18 - $19 an hour
- Full-time
- Computer literacy
- Residential
- Hotel
Quick Apply
Hotel Guest Service Representative
Hampton Inn Bedford Burlington —Billerica, MA
- $19 an hour
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
23h
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Sage Hospitality —Boston, MA
- $33.00 - $33.50 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Commuter assistance
- Health insurance
1d
Front Desk Agent – Hotel
Sonesta Select Boston Danvers —Danvers, MA
- $15 - $18 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- 401(k)
- Employee discount
Quick Apply
Front Desk Clerk
Lixi Hospitality —Lexington, MA
- From $18 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
10d
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
4d
Hotel Front Desk Agent
The Residence Inn, Nashua —Nashua, NH
- $16.50 an hour
- 8 hour shift
- Hotel
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Hotel Front Desk Agent
Clarion Inn —Nashua, NH
- $15 - $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Hotel Front Desk
RRI West —Salem, NH
- $20 - $21 an hour
- Weekends as needed
- Spanish
- OSHA
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near dracut ma

Full Time Front Desk Agent

Homewood Suites by Hilton Boston-Billerica
Billerica, MA

Quick Apply

Job Details

Full-time
From $18 an hour
8 days ago

Benefits

Health insurance
Dental insurance

Qualifications

Interpersonal skills
Upselling
English
Cross-selling
Mobile devices

Full Job Description

POSITION SUMMARY

The Front Desk Agent is responsible for warmly greeting guests, efficiently managing check-ins and check-outs, and issuing room keys. This role requires answering guest inquiries and resolving requests or complaints in a safe manner, adhering to all company policies, brand standards, and federal, state, and local regulations. Additionally, the agent is responsible for processing guest folios and handling payments, ensuring strict compliance with all cash handling, credit card processing, and accounting policies and procedures. The agent must also comply with all guest service basics such as uniforms, nametags, and proper greeting. This position requires the front desk agent to be standing. They should be knowledgeable about hotel facilities, surrounding areas, and services to assist guests as appropriate. Finally, the agent must ensure all communication containing Company, hotel, brand, guest, and employee information is consistent with privacy policies, practices, and regulations.

ESSENTIAL FUNCTIONS

 Process guest check-ins and room assignments following hotel’s rate structures, discount and sell/upsell strategies

 Pre-register, block reservations, create key packets as appropriate

 Liaise with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guest needs as well as maintain open lines of communication with all other departments

 Manage online and telephone reservations ; Take same day and future reservations ; Cancel room reservations or early departures according to policies and procedures.

 If necessary, walk guests due to oversell in a professional and courteous manner

 Assist guests with transportation arrangements, answer inquiries about hotel services, in-house events, amenities, directions, local attractions etc.

 Prepare and distribute daily reports, shift reports and or incident reports as necessary

 Attend department meetings as scheduled

 Practice safe work habits and comply with sanitary, safety, security and emergency procedures

 Report emergencies, injuries, accidents, missing articles, damage, safety hazards etc. to management

 Report any deviation from policies, procedures, brand standards and regulations to management

 Check with supervisor before leaving work area for any reason

 Perform special projects, tasks, duties and other responsibilities as assigned

SKILLS & ABILITIES

 Arrive at work on time and in proper uniform

 Timely compile facts/figures; identify and investigate issues and resolve basic matters

 Speak, listen, write and identify distress signs

 Apply consistent, professional behavior with effective listening and communication skills

 Operate office equipment such as telephone, calculator, computer, scanner, copier, fax etc.

 Operate smart devices

 Remain flexible and efficient under pressure

 Strong English communication skills are required

WORKING CONDITIONS & PHYSICAL EFFORT

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires basic safety precautions and use of applicable protective equipment.

Physical requirements include ability to frequently move around the hotel property; remaining in a standing position for extended periods of time; bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Pay: From $18.00 per hour

Benefits:

Dental insurance
Health insurance

Work Location: In person

Quick Apply

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