Top 1424 Program manager Jobs in Dracut Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
6d
Program Manager
Emerald Technologies —Salem, NH
- Full-time
- Mid-level
- Bachelor's degree
- Contracts
- Health savings account
- Health insurance
Quick Apply
7d
Principal Functional Lead, Quality Programs
Getinge —Merrimack, NH
- $115,000 - $140,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Engineering
- Commuter assistance
- Disability insurance
11d
Senior Program Manager
Leidos —Bedford, MA
- $154,050 - $278,475 a year
- Full-time
- 11+ years
- Analysis skills
- Bachelor's degree
Program Manager II
Robert Half —Tewksbury, MA
- $70 - $75 an hour
- Temporary
- Hybrid work
- Management
- Computer Science
- 5 years
- Disability insurance
- Dental insurance
Quick Apply
Coordinator, Academic Success Programs
Middlesex Community College —Lowell, MA
- $80,066 a year
- Weekends as needed
- Background check
- 5 years
- Research
- Free parking
- Paid holidays
6d
Program Manager, Programs and AmeriCorps – Lead STEAM Programs Across Massachusetts
Kids In Tech —Lowell, MA
- $70,000 - $76,000 a year
- Full-time
- Hybrid work
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Sr Program Manager
Textron Systems —Wilmington, MA
- $165,700 - $254,900 a year
- Full-time
- Engineering
- System design
- Travel
- Wellness program
- Paid parental leave
Senior Program Manager
Honeywell Aerospace —Woburn, MA
- Full-time
- Senior level
HR Program Manager
Keurig Dr Pepper —Burlington, MA
- $96,800 - $135,000 a year
- Email
- 7 years
- Analysis skills
- Bachelor's degree
- Mileage reimbursement
- Paid parental leave
13d
Operations Program Manager I
BAE Systems Inc. —Nashua, NH
- $97,008 - $164,914 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Manufacturing
- Health savings account
- Paid holidays
Strategic Program Manager
Fictiv —Boston, MA
- $105,000 - $150,000 a year
- Remote
- 5 years
- Manufacturing
- Senior level
- Health insurance
- Dental insurance
Quick Apply
14d
Program Manager - Small Form Factor Solutions
BAE Systems Inc. —Merrimack, NH
- $118,095 - $200,762 a year
- Full-time
- Mid-level
- Communication skills
- Commercial
- Health savings account
- Paid holidays
Program Manager I
BAE Systems Inc. —Nashua, NH
- $132,962 - $226,035 a year
- Full-time
- Hybrid work
- Customer service
- 8 years
- Bachelor's degree
- Health savings account
- Paid holidays
Task Manager
BAE Systems Inc. —Merrimack, NH
- $97,008 - $164,914 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
F-35 Program Manager
BAE Systems Inc. —Nashua, NH
- $130,355 - $221,603 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Master's degree
- Health savings account
- Paid holidays
3d
ACES Program Manager II
BAE Systems Inc. —Nashua, NH
- $149,603 - $254,317 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Organizational skills
- Health savings account
- Paid holidays
12d
Alumni Travel Program Manager
MIT —Cambridge, MA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
4d
Dir of Enrollment Management Signature Events
Merrimack College —North Andover, MA
- $90,000 - $110,000 a year
- Weekends as needed
- 7 years
- Inventory management
- Public speaking
Quick Apply
Senior Program Manager
Black Duck Software, Inc. —Burlington, MA
- $130,000 - $165,000 a year
- Remote
- 8 years
- Analysis skills
- Senior level

I want to receive the latest job alert for program manager in dracut ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program manager jobs near dracut ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

Quick Apply

Job Details

$80,000 - $88,000 a year
6 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

program manager jobs in dracut ma

Manager, Voice of the Customer

Program Manager

Principal Functional Lead, Quality Programs

Senior Program Manager

Program Manager II

Coordinator, Academic Success Programs

Program Manager, Programs and AmeriCorps – Lead STEAM Programs Across Massachusetts

Sr Program Manager

Senior Program Manager

HR Program Manager

Operations Program Manager I

Strategic Program Manager

Program Manager - Small Form Factor Solutions

Program Manager I

Task Manager

F-35 Program Manager

ACES Program Manager II

Alumni Travel Program Manager

Dir of Enrollment Management Signature Events

Senior Program Manager

I want to receive the latest job alert for program manager in dracut ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected