Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 4:30 PM
Department: Sales Support - 914
Primary Purpose:
Assists and supports the Account Executives (AE) by acting as an internal liaison facilitating sales requests, providing internal support to the sales team and supporting resolution of client issues. The individual is responsible for administering New Client Start-up processes and supporting the maintenance of client database information in ANSR and CRM.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Main internal contact for Account Executives (AE) .
Coordinate resolution process for client/sales issues reported by the AEs.
New Client Start-up Process administration:
- Follows the new client start- up check list, initiates processes at the appropriate time, ensuring that all departments complete their tasks when needed.
- Gathers the necessary information from the field, i.e., the client information, test mix, supply orders and updates the CRM and new client start up spreadsheet.
- Ensures all data is captured in the CRM and ensure it is updated through all necessary ARUP departments, documenting each interaction with the appropriate contact, and communicating the status of the set-up with the client and AE.
- Ensures accuracy of data entered in all appropriate programs (ANSR, CRM, MS Excel, MS Word) and report inaccuracies to Quality Assurance team
- Coordinates client training date with the Client Support Specialist, couriers, when on-site training in necessary.
- Orders and ships supplies to new clients in timely manner
Functions as a focal point for internal/external issue resolution for AEs and clients.
Submits and approves Internal AAR’s, as well as AAR’s from various departments and AEs. Also approves change requests in CRM.
Researches and reviews QA indexes and forwards those to appropriate AEs for review or action; enter AE responses.
Enters changes into databases for annual client audits and follow up on those not returned; maintains client audit spreadsheets and returned mail.
In charge of paperwork for following processes: no charge testing, database reimbursements and IF packets.
Pulls utilization reports for AEs and clients.
Sends marketing materials and supplies to AEs as needed.
Follows up with requests sent to [email protected] and other various email requests.
Insures excellent attention to detail in preparing and proofing all documents, reports and correspondence.
Processes Weber State distance learning application wavers.
Provides administrative support for policies and programs. May make decisions within the scope of the policy being administered.
Covers for open Sales territories as needed and for other Sales Support Specialists.
Provides ongoing training for AEs on processes related to the department.
Other duties as assigned.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Required
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Three years of customer service and project management experience
Preferred
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Some college coursework
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Five years in customer service and project management
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Experience working at ARUP Laboratories
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Ability to type 45 wpm
Required
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High School Diploma or Equivalent or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
