Top 173 Customer care advocate Jobs in Draper, Ut

Medical Support Assistant (MSA) – Remote
MTCI Healthcare Services —Salt Lake City, UT
- $22 - $27 an hour
- Contract
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Health Plans Customer Service Advocate
University of Utah Health —Murray, UT
- Full-time
- Bilingual
- Pass drug screening
- Project management
- Retirement plan
Customer Advocate Specialist I
University of Utah Health —Salt Lake City, UT
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- Retirement plan
Customer Care Advocate (ReSupply Operations)
JQ MEDICAL —Midvale, UT
- $18 - $22 an hour
- Full-time
- Hospitality
- High school diploma or GED
- Conflict management
Prior Authorization Rep II
University of Utah Health —Salt Lake City, UT
- $25 - $28 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
2d
Intake Customer Care Advocate
JQ MEDICAL —Midvale, UT
- $20 - $23 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Baker and Packager Associate
Sam's Club —West Jordan, UT
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Receptionist
Traverse Mountain Pet Care —Lehi, UT
- $17 - $18 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Medicaid Eligibility Advocate
St. Mark's Hospital —Salt Lake City, UT
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Relief Advocate
YWCA Utah —Salt Lake City, UT
- $18.89 an hour
- Part-time
- Office
- Residential
- Criminal background check
- Employee assistance program
Quick Apply
Housing Advocate
The Road Home —Salt Lake City, UT
- $16.80 an hour
- Full-time
- Background check
- Computer literacy
- Sanitation
- 403(b) matching
- Health savings account
Quick Apply
Cafe Associate
Sam's Club —West Jordan, UT
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Resident Advocate
The Road Home —Salt Lake City, UT
- $16.80 an hour
- Part-time
- Background check
- Computer literacy
- Sanitation
- 403(b) matching
- Health savings account
Quick Apply
Housing Advocate - Women's Resource Center
Volunteers Of America, Utah —Salt Lake City, UT
- $17 an hour
- Part-time
- Background check
- Clean driving record
- Computer literacy
- 403(b) matching
- Health savings account
Quick Apply
Patient Care Advocate
Justice Cannabis Co. —South Jordan, UT
- From $16 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Driver's License
- Flexible schedule
Quick Apply
Produce Associate
Sam's Club —South Jordan, UT
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Salt Lake City, UT
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Medicaid Eligibility Advocate
Timpanogos Regional Hospital —Orem, UT
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Shelter Advocate
Ville Property Management —Salt Lake City, UT
- From $18 an hour
- 12 hour shift
- Bilingual
- Background check
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Xfinity Retail Service Associate
Comcast Corporation —West Jordan, UT
- $17.85 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Entry level

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Medical Support Assistant (MSA) – Remote

MTCI Healthcare Services
Salt Lake City, UT

Apply Now

Job Details

Contract
$22 - $27 an hour

Qualifications

Computer operation
Computer literacy
English
High school diploma or GED
Typing
Medical terminology

Full Job Description

Medical Support Assistant (MSA) – Remote
MTCI Healthcare ServicesLocation: Remote (Must reside within 50 miles of Salt Lake City VA Medical Center, Salt Lake City, Utah)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 4:30 PM Mountain Time
Contract: Federal Government Contract
Security Clearance: Background Investigation Required (NACI)
Citizenship: U.S. Citizenship Required
About the Opportunity
Metropol-Tech Consulting Inc. (MTCI) is seeking experienced and customer-focused Medical Support Assistants (MSAs) to support the U.S. Department of Veterans Affairs (VA) Salt Lake City Health Care System. These positions support Veterans by coordinating appointments, managing consults, processing referrals, maintaining medical records, and ensuring timely access to healthcare services. Services are provided remotely and support both the Health Administration Service (HAS) and Office of Community Care. The contract requires 80 full-time Medical Support Assistants supporting VA scheduling and patient care coordination operations.
________________________________________
Position Summary
The Medical Support Assistant serves as the primary scheduler and administrative support professional responsible for coordinating Veteran healthcare services in accordance with VA scheduling policies and procedures. Responsibilities include appointment scheduling, consult management, patient communications, demographic verification, referral processing, and customer service support utilizing VA healthcare systems.
________________________________________
Essential Duties and Responsibilities
Patient Scheduling and Coordination

Schedule, reschedule, and cancel patient appointments.
Perform appointment tracking and follow-up activities.
Conduct pre-appointment and post-appointment patient contacts.
Coordinate patient care services with internal and community healthcare providers.
Ensure Veterans are scheduled in accordance with VA access and scheduling guidelines.

Community Care Support

Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within VA facilities.
Process Community Care consults utilizing HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
Advise providers regarding Community Care procedures and eligibility requirements.

Patient Services

Screen and answer incoming telephone calls in a professional and courteous manner.
Respond to inquiries regarding healthcare services and appointment status.
Update and validate patient demographic information.
Serve as a patient advocate by resolving concerns and escalating issues appropriately.
Provide exceptional customer service to Veterans, families, providers, and staff.

Medical Records and Documentation

Process and integrate health and administrative records into VA systems.
Maintain accurate patient information within CPRS and VistA.
Review, track, and respond to electronic consults and referrals.
Ensure compliance with VA documentation requirements and HIPAA regulations.

Technology and Administrative Support

Utilize Microsoft Office Suite including Word, Excel, Outlook, and Teams daily.
Operate VA systems including:

o CPRS (Computerized Patient Record System)
o VistA
o Integrated Scheduling Solution (ISS)
o HSRM
o PPMS
o Consult Tracking Management (CTM)
o Patient Check-In (PCI)

Report system issues to supervisors promptly.

Requirements

Required Qualifications
Candidates must:

Be a U.S. Citizen.
Possess a High School Diploma or GED.
Demonstrate proficiency in written and spoken English.
Possess basic computer skills.
Type a minimum of 50 words per minute.
Have knowledge of basic medical terminology.
Have a minimum of six (6) months of customer service experience.
Be able to successfully pass a VA background investigation and obtain a favorable adjudication.
Be able to work independently in a remote environment.

________________________________________
Preferred Qualifications
Preference will be given to candidates with:

Experience working in healthcare scheduling environments.
Previous Veterans Affairs (VA) experience.
Experience with CPRS, VistA, Cerner, ISS, HSRM, or PPMS.
Community Care referral processing experience.
Medical office, hospital, clinic, or health insurance experience.
Experience working with Electronic Health Records (EHRs).
Knowledge of HIPAA and healthcare privacy regulations.

________________________________________
Required Training
Selected candidates must complete VA-mandated training including:

VA Privacy and Information Security Awareness
HIPAA Privacy Training
Community Care Eligibility Training
Integrated Scheduling Solution (ISS) Training
CPRS Orientation
Consult Toolbox Curriculum
Additional VA scheduling training (up to 17 business days) as assigned.

________________________________________
Performance Expectations
Successful candidates will:

Answer incoming calls within five rings.
Maintain scheduling accuracy and timeliness.
Update no-show appointments within required timeframes.
Maintain current patient demographic information.
Meet productivity and workload standards.
Demonstrate professionalism and exceptional customer service.
Comply with all VA scheduling and Community Care requirements.

________________________________________
Work Environment

100% Remote Position.
Must reside within 50 miles of the Salt Lake City VA Medical Center commuting area.
No routine travel required.
Occasional travel may be necessary for fingerprinting, PIV badge issuance, or equipment pickup at the nearest VA facility.

________________________________________
Equal Opportunity Employer
Metropol-Tech Consulting Inc. (MTCI) is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Work mode: remote

Apply Now

Refine Your Search

customer care advocate jobs in draper, ut

Medical Support Assistant (MSA) – Remote

Health Plans Customer Service Advocate

Customer Advocate Specialist I

Customer Care Advocate (ReSupply Operations)

Prior Authorization Rep II

Intake Customer Care Advocate

Baker and Packager Associate

Receptionist

Medicaid Eligibility Advocate

Relief Advocate

Housing Advocate

Cafe Associate

Resident Advocate

Housing Advocate - Women's Resource Center

Patient Care Advocate

Produce Associate

Healthcare Call Center Representative (Temp-to-Perm)

Medicaid Eligibility Advocate

Shelter Advocate

Xfinity Retail Service Associate

I want to receive the latest job alert for customer care advocate in draper, ut

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