Top 197 Customer experience analyst Jobs in Draper, Ut

Senior Analyst, Customer Experience & Insights
NRG —Lehi, UT
- Hybrid work
- Oracle
- Computer literacy
- Salesforce
Quick Apply
1d
Corporate Planning & Management-Customer Experience-Salt Lake City-Analyst
Goldman Sachs —Salt Lake City, UT
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
7d
Compliance Analyst (Monitoring and Testing)- Ford Credit Bank
Ford Motor Company —Salt Lake City, UT
- $94,800 - $166,200 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Intelligence Analyst (Mandarin Speaking)
Marksmen —Alpine, UT
- $50,000 - $55,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Intelligence Analyst - Alpine UT
Marksmen —Alpine, UT
- $50,000 - $55,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Intellectual Property Acquisitions Analyst
Marksmen —Alpine, UT
- $20 - $30 an hour
- Full-time
- Background check
- Sales
- Research
- Health savings account
- Disability insurance
Quick Apply
Senior Privacy Analyst – Support & Governance
Merrick Bank —South Jordan, UT
- Full-time
- Microsoft Excel
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Analyst II Credit Card Compliance
Merrick Bank —South Jordan, UT
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Senior Risk Analyst, Enterprise Risk Management (Bank Origination)
Merrick Bank —South Jordan, UT
- Full-time
- CPA
- ERP systems
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Sales & Logistics, Finance Analyst, NA
Graymont —Sandy, UT
- Full-time
- Salesforce
- Research
- Mid-level
Day - Credit Analyst
Your Employment Solutions Jobs —Salt Lake City, UT
- $18 an hour
- Seasonal
- Computer literacy
- Computer skills
- Communication skills
Quick Apply
Senior IT ERP Analyst, OTC
Hunter Douglas —Salt Lake City, UT
- $119,000 - $150,000 a year
- Hybrid work
- 6 years
- Computer Science
- Office
- Paid parental leave
- Health insurance
Quick Apply
1d
Service Desk Analyst (Part-Time)
ServiceTec —Salt Lake City, UT
- $20 - $22 an hour
- Part-time
- Hybrid work
- Computer Science
- Windows
- Experience equivalent to degree accepted
- Military leave
- Paid time off
Quick Apply
9d
Finance - Entry Level - Gain and Loss Analyst
Northpointe Staffing Professionals —South Jordan, UT
- Up to $22 an hour
- Temporary
- Microsoft Access
- Office
- Bachelor's degree
Quick Apply
8d
Deal Desk Analyst
Adobe —Lehi, UT
- $83,100 - $150,525 a year
- Full-time
- Mid-level
- Office
- Finance
People Analytics Analyst
Nice —Sandy, UT
- Hybrid work
- Oracle
- Mid-level
- Office
Master Data Management Operations, Analyst
Tesla —Draper, UT
- Full-time
- ERP systems
- Mid-level
- Office
- Commuter assistance
- Health savings account
Cyber Operations Analyst
Arctic Wolf —Pleasant Grove, UT
- $63,000 - $240,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Analysis skills
- Paid parental leave
- AD&D insurance
Senior Fraud Analyst - Eden Prairie, MN or Draper, UT
UnitedHealth Group —Draper, UT
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Research
- Mid-level
Application Analyst Beaker
Intermountain Healthcare —West Valley City, UT
- $32.42 - $51.08 an hour
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
2d

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Senior Analyst, Customer Experience & Insights

NRG -
Lehi, UT

Quick Apply

Job Details

1 day ago

Qualifications

Research project management
Quantitative applied research
Data visualization software proficiency
Requirements specification
Requirements design
Qualitative data analysis
AI tools proficiency
Business intelligence report generation
Collaborative research
Project management
Requirements analysis
Desktop applications
Productivity software
Qualitative research design
Cross-functional collaboration
Cross-functional communication

Full Job Description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

ROLE SUMMARY

Develops action-oriented insights which increase our market share and optimize the experiences that customers have across their journey with our brands. The senior analyst will be responsible for drafting meaningful insights from a variety of data and sources to support the larger CX & Insights function for NRG Consumer Energy and Vivint Smart Home. The senior analyst will work closely with both CX and market insights leads within our team to surface actionable information and share implications within the larger CX organization to ensure we understand consumer perception and deliver a customer-centric experience in alignment with business strategy.

KEY RESPONSIBILITIES

Understand and access the various sources of customer and marketplace data available across the business
Synthesize market research, competitive intelligence and customer intelligence into data-centered stories of customer and consumer experience, grounded in real business needs
Build clear, persuasive deliverables (dashboards, reports, scorecards, and presentations) and communicate key findings that clearly outline business implications to different audiences across the business
Collaborate across the CX & Insights team with CX Managers, research leads, and analysts to weave data, findings, and narrative insights into dashboards, reports, written and oral presentations, scorecards, and any other decision-making outputs.
Apply sound reseach methods and quality standards (appropriate sampling, significance, and clear caveats) so insights are trustworthy and decision-ready.
Collaborate cross-functionally with multiple departments and teams to understand business and research needs

Requirements

3-5 years in customer experience insights or research role
Comfort navigating cross-functional environments with stakeholders across the organization.
Experience working with a range of data sources (e.g., customer feedback, market research, behavioral data, competitive products and pricing).Experience conducting quantitative and qualitative research (surveys, in-depth interviews, analytics, etc.) and translating customer needs into clear, data-backed requirements.
Hands-on experience with BI tools like Power BI or equivalent (e.g., Tableau, Looker).
Hands-on experience using AI tools to meet and streamline job functions.
Excellent written and verbal communication; presents information clearly and concisely; and resolves issues across internal groups
Strong project management; independently manages and prioritizes multiple complex projects in a fast-paced, changing environment.
Strong collaboration skills and the ability to work in a team environment or independently.
Ability to take initiative and be proactive.
Advanced Microsoft Excel and PowerPoint; proficient with Microsoft Copilot.

Preferred Experience

Bachelor’s degree or higher in a related field (Business analytics, marketing research, psychology, statistics, economics, or related discipline.
Familiarity with enterprise survey/VOC platforms (Qualtrics/Medallia/Forsta/InMoment, or similar)
Exposure to large-scale enterprise systems (Oracle, SAP, Salesforce, Snowflake, etc.).
Background in retail energy, utilities, smart home, or another consumer-services industry.

Working Conditions:

Hybrid position – 4 days per week in office Monday through Thursday, 1 day per week remote on Friday.
Ability to work in an open office environment (sitting, walking, standing, meetings, general computer use).
Minimal travel as required by business or project needs.
Ability to adapt work schedule to business and department demands.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Quick Apply

Refine Your Search

customer experience analyst jobs in draper, ut

Senior Analyst, Customer Experience & Insights

Corporate Planning & Management-Customer Experience-Salt Lake City-Analyst

Compliance Analyst (Monitoring and Testing)- Ford Credit Bank

Intelligence Analyst (Mandarin Speaking)

Intelligence Analyst - Alpine UT

Intellectual Property Acquisitions Analyst

Senior Privacy Analyst – Support & Governance

Analyst II Credit Card Compliance

Senior Risk Analyst, Enterprise Risk Management (Bank Origination)

Sales & Logistics, Finance Analyst, NA

Day - Credit Analyst

Senior IT ERP Analyst, OTC

Service Desk Analyst (Part-Time)

Finance - Entry Level - Gain and Loss Analyst

Deal Desk Analyst

People Analytics Analyst

Master Data Management Operations, Analyst

Cyber Operations Analyst

Senior Fraud Analyst - Eden Prairie, MN or Draper, UT

Application Analyst Beaker

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