Top 5 It help desk lead Jobs in Draper, Ut

IT Help Desk Lead
Bohme —Draper, UT
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Data Center Technician Lead
EOS —Eagle Mountain, UT
- $80,000 - $90,000 a year
- On call
- 5 years
- Driver's License
- Continuous improvement
- Paid holidays
- Health insurance
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Training Lead-Truss
Alpine —Orem, UT
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel

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IT Help Desk Lead

Bohme
Draper, UT

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Mobile device support
Managing teams in a customer support role
Windows
Supervising experience
SaaS platforms
Mobile device management
IP networking
SaaS
Ticketing system technical support

Full Job Description

About böhme

Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail

footprint and expanding eCommerce business. Built by founders with a strong point of

view and deep customer connection, the brand has historically partnered with overseas

vendors to bring product to life.

We are seeking a Lead Designer to become Böhme’s first internal design hire, owning

the creative vision and product direction end-to-end. This role will partner closely with

the founders and collaborate with overseas manufacturing partners (primarily in China)

to elevate product, refine brand identity, and build a more intentional, design-led

assortment.

This is a unique opportunity to step into a highly entrepreneurial environment and build

the design function from the ground up.

About the Role

We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You’ll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.

What You’ll Do

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
Coordinate onboarding/offboarding processes, including device provisioning and access management
Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring

5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
Strong problem-solving skills and ability to manage competing priorities
Excellent communication skills with a customer-first mindset
Experience building documentation and improving support processes

Nice to Have

Certifications such as CompTIA A+, Network+, or ITIL Foundation
Exposure to endpoint security and compliance practices

Success in This Role Looks Like

Consistently meeting or exceeding SLA targets
Improved end-user satisfaction and reduced repeat issues
Well-documented processes and a scalable support model
A motivated, accountable, and high-performing help desk team

Why Join Us

Opportunity to shape and scale IT support in a growing organization
Collaborative, fast-paced environment with real impact across the business
Competitive compensation, benefits, and growth opportunities

Quick Apply

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it help desk lead jobs in draper, ut

IT Help Desk Lead

Data Center Technician Lead

Training Lead-Truss