Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
To ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe public space.
Creates guest satisfaction and exceeds expectations by providing the service brand standards and genuine hospitality.
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Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas.
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Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling. Guest hallway vacuuming as needed.
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Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.
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Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings.
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Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs.
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Maintains the cleanliness for the hotel public areas to include back of the house
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Maintains the cleanliness of the lobby/bathroom/elevators
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Maintains the cleanliness of the lobby floor with scrubbing machine (if warranted)
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Maintains the cleanliness of the front entrance doors
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Vacuums all carpet areas in lobby and public areas including back of the house
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Cleans the public seating areas and furniture, pictures
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Cleans and wipes down, sanitizes guest areas and equipment
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Collects all trash behind front desk and lobby
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Wipes down and cleans all trash cans in public areas
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Wipes down all baseboards in public areas
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Wipes down all door handles and sanitizes
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Cleans the lobby bathrooms (sinks/toilets/floor/dusting) replenishes paper goods and refills soap dispensers
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Sanitizes guest/parking elevators including buttons inside/out, vacuums the carpet elevators
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Vacuums and mops the carpet on each floor of parking landings
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Maintains frequency cleanliness in all public areas and repeats
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Refills sanitizing stations for all public areas
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Sanitizes and cleans employee bathrooms (replenish paper goods/refill soap dispenser/mop floor)
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Wipes down employee elevator inside/out/sanitize/mop the floor and clean elevator tracks
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Wipes and sanitizes all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors, replenishes all supplies, removes trash, refills soap dispensers, refills wipes
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Removes all dirty towels and replaces with clean fitness towels
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Revisit fitness center every 20 minutes
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Walks through all guest floors and removes dirty linens or trash
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Wipes down landing tables and windows
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Collect all trash from service elevators
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Mops all floors in housekeeping closets and landing area
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Ensures all hallway doors close and housekeeping closet doors lock/chute door lock
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Sanitize all door handles (housekeeping closet door handle and chute)
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Deliveries up on guest needs/ service the guest rooms as need it
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Uses cleaning products and supplies properly and follows protocols
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Reports any security safety related issues to their manager/supervisor.
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Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
Works as a team member to maintain pleasant work environment:
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Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
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Follows all hotel policies and procedures.
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Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
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Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
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Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
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Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
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Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirement/Skills
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Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
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Follows instructions and communicates effectively
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Works well independently or as part of a team
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Strong attention to detail
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Commitment to exceptional guest service
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Willing to work a flexible schedule including weekends and holidays
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Adheres to the policies and procedures of the hotel
Physical Demands
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Required to stand, sit, and walk for extended periods of times
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Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
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Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
