Top 13 Service desk analyst Jobs in Draper, Ut

Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
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Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
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Customer Service - Accounts Receivable / Utility Billing Support
Caselle —Provo, UT
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
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Accounting / Accountant - Client & Customer Support
Caselle —Provo, UT
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
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IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
13d
Service Desk Manager
Packsize —Salt Lake City, UT
- Full-time
- Clean driving record
- Salesforce
- Data analysis skills
- Health savings account
- Disability insurance
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Enterprise Solutions and Experience Manager
Wheeler Machinery Co —Salt Lake City, UT
- Part-time
- Oracle
- Office
- Bachelor's degree
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IT Technical Support
GSP Marketing Technologies —Provo, UT
- Full-time
- Research
- Mid-level
- High school diploma or GED
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1d
Associate Financial Systems Administrator
Savage Services —Midvale, UT
- Full-time
- Oracle
- Research
- Mid-level
- Profit sharing
- AD&D insurance
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Data Engineer
Smarty —Orem, UT
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
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1d
Senior Enterprise Application Administrator
Salt Lake Community College —Taylorsville, UT
- $87,499.54 - $95,455.87 a year
- Full-time
- Windows
- Residential
- Master's degree
Senior HRIS Analyst
PACS —Salt Lake City, UT
- Full-time
- Basic math
- Office
- 3 years
- Health savings account
- Paid holidays
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Four Pillars Lodging, LLC —Draper, UT
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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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service desk analyst jobs near draper, ut

Service Desk Analyst

Black Diamond Equipment -
Salt Lake City, UT

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Job Details

Qualifications

Computer operation
Customer communication
Hardware maintenance
Windows
Printer (troubleshooting support)
Productivity software support
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

The Service Desk Analyst serves as an entry-level service desk and operational support role within the IT department. This position is primarily responsible for handling support tickets, responding to user questions, and resolving common hardware, software, and access issues to maintain a reliable end-user experience. The role works closely with Infrastructure team members and Systems Administrators to escalate and coordinate more complex issues, while contributing to day-to-day support operations and maintaining accurate documentation. Project work is limited and typically consists of assisting with smaller tasks or operational initiatives as assigned.

Authorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:

Tier 1 Technical Support
Respond to service desk tickets, user questions, and support requests in a timely and professional manner.
Troubleshoot and resolve common hardware, software, printing, and account access issues within established support procedures.
Escalate issues beyond Tier 1 scope to Systems Administrators while maintaining ownership of communication and follow-up.
User Assistance and Customer Service
Provide friendly, clear support to end users through ticket communications, email, chat, scheduled calls, or in-person assistance.
Guide users through basic troubleshooting steps and answer common IT-related questions.
Support onboarding, workstation setup, and routine equipment requests as assigned.
Collaboration and Escalation
Work closely with Service Desk team members and Systems Administrators to resolve issues efficiently.
Communicate accurate details when escalating incidents, including symptoms, troubleshooting performed, and user impact.
Learn from escalated cases and apply feedback to improve future issue resolution.
Operational Support
Perform routine support tasks such as device setup, software installs, account assistance, and hardware replacements.
Maintain ticket queue discipline by updating statuses, documenting actions taken, and closing resolved requests accurately.
Follow IT policies, procedures, and security practices in all support activities.
Documentation and Continuous Learning
Document support interactions, resolutions, and recurring issues clearly and consistently.
Use internal documentation and knowledge base resources to research issues and improve service quality.
Participate in training and limited project-related tasks that support team operations and development.

Education

Required: Associate degree in Computer Science, Information Technology, or related education/experience.

Alternative: 1-3 years of experience in an IT service or customer support role can substitute for the education requirement.

Work Experience

0-2 years of experience supporting users in a Microsoft environment or similar multi-user office setting. Entry-level certifications or related internship experience are helpful. Demonstrated customer service skills, willingness to learn, and the ability to troubleshoot common hardware, software, and access issues are preferred.

Skills and general experience

Candidates should have strong customer service, communication, and documentation skills along with foundational technical ability. Skills needed include:

Computer literacy and proficiency with Microsoft Windows, Apple MacOS, Microsoft 365, and standard office applications
Basic troubleshooting for computer hardware, peripherals, printing, and user applications
Ability to learn new platforms, systems, and support procedures
Strong verbal and written communication with technical and non-technical users
Accurate ticket documentation and follow-up
Basic understanding of account access, password support, and common connectivity issue

General physical requirements: Light work

Visual acuity requirements: Computer work, close inspection

Motion and sensory requirements: Stooping, Reaching, Talking, Hearing, Carrying

Physical working conditions: Inside Environment

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.

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service desk analyst jobs in draper, ut

Service Desk Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

Payroll / Payroll Client Services/CSR

Customer Service - Accounts Receivable / Utility Billing Support

Accounting / Accountant - Client & Customer Support

IT Analyst- Helpdesk

Service Desk Manager

Enterprise Solutions and Experience Manager

IT Technical Support

Associate Financial Systems Administrator

Data Engineer

Senior Enterprise Application Administrator

Senior HRIS Analyst

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