Top 153 Technical support representative Jobs in Draper, Ut

Technical Support Specialist
Tesla —Draper, UT
- Weekends as needed
- Mid-level
- Analysis skills
- Communication skills
- Commuter assistance
- Health savings account
Customer Support Specialist II
EasyPost —Lehi, UT
- $23 - $25 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Customer Support Representative
Harvest Right —Salt Lake City, UT
- $20 - $27 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
10d
Business Development Executive
KēSTA I.T. —Salt Lake City, UT
- Full-time
- Hybrid work
- Senior level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Data Center Sales Manager, Mid South Territory
Senneca Holding —Salt Lake City, UT
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Paid holidays
- Disability insurance
Quick Apply
10d
Inside Sales Representative - Mailchimp
MarketStar —Salt Lake City, UT
- $42,000 a year
- Full-time
- Hybrid work
- Mid-level
- IT
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Project Sales Specialist I
Irby Utilities —West Valley City, UT
- Call employer
- Microsoft Excel
- ERP systems
- Business development
- Paid holidays
- Disability insurance
9d
Data Center Sales Manager, Northeast Territory
Senneca Holding —Salt Lake City, UT
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Paid holidays
- Disability insurance
Quick Apply
10d
On-Site Customer Tech Copier Support
Pacific Office Automation —Salt Lake City, UT
- $20 - $29 an hour
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
Quick Apply
6h
Customer Solutions Representative
Qureos Inc —Salt Lake City, UT
- $25 - $30 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
8d
IT Field Support Technician
LifeStance Health —Murray, UT
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
10d
Customer Care Representative
Swire Coca-Cola —Draper, UT
- $18.50 an hour
- Full-time
- 18 years or older
- Physical & Rehabilitation Medicine
- Pass drug screening
- Paid jury duty
- Health savings account
Quick Apply
14d
Customer Support Representative
The Grace Company —West Jordan, UT
- From $18 an hour
- Full-time
- Office
- Windows
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Technical Support (Email Specialist)
Filevine —Salt Lake City, UT
- Full-time
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
Support Associate
Tava Health —Midvale, UT
- $19 - $22 an hour
- Full-time
- Office
- Project management
- US work authorization
- Paid holidays
- Health insurance
Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Salt Lake City, UT
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Sales Development Representative
Atlassian —Salt Lake City, UT
- $53,100 - $83,425 a year
- Remote
- Mid-level
- Health insurance
8d
Sales Development Representative, DX
Atlassian —Salt Lake City, UT
- $53,100 - $83,425 a year
- Remote
- Mid-level
- Health insurance
8d
Remote Technical Product Support Engineers
University of Utah —Salt Lake City, UT
- $39,000 - $53,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Retirement plan

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Technical Support Specialist

Tesla -
Draper, UT

Apply Now

Job Details

Full-time

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Flextime
Adoption assistance
Employee assistance program
401(k) matching
Employee discount
Benefits from day one
Pet insurance

Qualifications

Managing customer accounts
Mobile device support
Email customer support
Technical support via phone
Account maintenance
Phone communication
Standard Operating Procedures (SOPs) implementation
Technical documentation
IT system monitoring
Mid-level
Incident Escalation
Post-sales issue resolution
Managing clients in a customer support role
Analysis skills
Customer engagement
Single-line diagram
Technical writing
Billing issue inquiries
Technical support via email
Account management
Hardware diagnostics
Standard operating procedures (SOPs)
Communication skills
Mobile devices

Full Job Description

What to Expect

At Tesla, we're revolutionizing the future of sustainable energy, and our Residential Energy Support organization is at the forefront of this transformation. We're seeking exceptional Technical Support Specialists to deliver unparalleled assistance for our cutting-edge residential energy products, driving enduring customer success and empowering users to fully harness the benefits of clean energy. In this dynamic role, you'll function as Tesla's front-line representative, building meaningful connections that support customers in achieving their sustainable energy goals.

As a Technical Support Specialist, you'll embody excellence in communication, technical prowess, and deep expertise in Tesla's innovative residential energy solutions. You'll provide comprehensive, multi-tiered support across account management, billing, contractual matters, and intricate technical challenges. Armed with state-of-the-art diagnostic tools, you'll conduct real-time analyses to deliver swift, efficient resolutions that delight customers and drive real-world impact.

The ideal candidate is a dynamic, customer-centric professional with a proven track record of delivering outstanding service, a knack for diagnosing complex technical issues, and a commitment to first principles thinking. If you thrive on unraveling challenges, innovating solutions, and contributing to a world-class team that's shaping a sustainable tomorrow, this is your opportunity to make a difference at Tesla. Come join our team and let’s work together to accelerate the world’s transition to sustainable energy!

What You'll Do

Deliver world-class technical support through phone, chat, and email while meeting team KPIs and quality expectations
Maintain strong product knowledge, follow established workflows and SOPs, and continuously adapt to new tools, features, and troubleshooting methods in a fast-changing environment
Coordinate with service, field, and technical partners when needed, and proactively report patterns or emerging issues to improve products and processes
Communicate clearly and confidently in writing and verbally, translating complex technical concepts into simple, actionable guidance
Document all interactions with detailed steps taken, and escalate cases thoughtfully with clear problem statements and diagnostic information
Diagnose Energy product issues by reviewing logs, app data, single-line diagrams, and monitoring tools to determine the correct resolution path

What You'll Bring

Experience supporting hardware, software, or connected systems in a technical support environment
Flexibility to support changing priorities, surge needs, and scheduling that may include weekends or holidays
Technical aptitude with a continuous learning mindset to stay current on new Energy products, updates, and workflows
High attention to detail in diagnostics, documentation, and escalation practices using case management tools
Customer-focused mindset with ownership and accountability for resolving cases end-to-end
Strong analytical troubleshooting skills with excellent written and verbal communication to simplify complex technical topics
Foundational understanding of electrical concepts, home networking, and mobile app usage for device and system management

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support representative jobs in draper, ut

Technical Support Specialist

Customer Support Specialist II

Customer Support Representative

Business Development Executive

Data Center Sales Manager, Mid South Territory

Inside Sales Representative - Mailchimp

Project Sales Specialist I

Data Center Sales Manager, Northeast Territory

On-Site Customer Tech Copier Support

Customer Solutions Representative

IT Field Support Technician

Service Desk Analyst

Customer Care Representative

Customer Support Representative

Technical Support (Email Specialist)

Support Associate

Healthcare Call Center Representative (Temp-to-Perm)

Sales Development Representative

Sales Development Representative, DX

Remote Technical Product Support Engineers

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