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Mortgage Loan Servicing Manager
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- Full-time
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Mortgage Loan Servicing Manager

Canopy Mortgage LLC -
Lindon, UT

Quick Apply

Job Details

Full-time

Qualifications

Data integrity assurance
Escrow
Operational analysis
Committee work
Stakeholder engagement
Loan payment processing
Investor reporting (loan processing)
Loan compliance checks
Process audits
Customer retention
Data analysis reporting
Compliance with loan regulations
Portfolio performance analysis
Data validation techniques
Bachelor's degree in finance
Mortgage compliance
Business analysis
Software implementation
Valuation
Compliance audits & assessments
Process design
Metrics Reporting
Improving operational efficiency
Portfolio performance measurement
Compliance management implementation
Post-loan customer support
Bachelor's degree in business administration
Finance
Team development
Data integrity and documentation

Full Job Description

Description:

We are seeking a detail-oriented and experienced Mortgage Loan Servicing Manager (“Servicing Manger”) to oversee our growing servicing portfolio. The successful candidate will ensure compliance with agency and regulatory requirements while effectively managing the performance of our subservicer and our mortgage servicing portfolio and loans held in interim servicing. This position will also supervise an assistant.

Requirements:

Key Responsibilities

Servicing Compliance
- Ensure adherence to agency servicer requirements through regular audits and compliance checks.
- Stay informed on regulatory changes and implement necessary policy adjustments.
Subservicer Oversight
- Manage the relationship with the subservicer, ensuring high standards of customer service and operational efficiency.
- Monitor and evaluate subservicer performance metrics, addressing any issues that arise.
- Monitor and review escrow and custodial controls
Interim Servicing
- Oversee the creation and distribution of transfer of servicing notices
- Oversee the collections of borrower payments on loans held for sale, including defective loans held for sale
- Coordinate the design and implementation of interim servicing workflow and reporting solutions, including integrations and expanded use of existing loan origination and accounting software.
Defective Loan Servicing
- Assist with reviewing repurchase requests, as assigned
- Participate in Bad Loan Committee meetings, including providing timely updates to the committee related to assigned loan handling
- Assist with boarding and loss mitigation of defective loans, including those in foreclosure
Loan Boarding Process
- Oversee the onboarding process for retained loans with the subservicer, ensuring timely, accurate and complete onboarding to subservicer
- Confirm accurate and timely boarding of all retained loans, including ‘bad’ loans retained for interim servicing
- Coordinate escrow boarding remittances with the accounting department.
Reporting and Analytics
- Prepare and present monthly activity reports to executive management.
- Reconcile and prepare monthly MSR portfolio roll forward report, including loan count, UPB, payoffs, paydowns, additions and other adjustments
- Analyze servicing performance data to identify trends and recommend actionable strategies.
- Manage and report on Servicing related KPIs to executive management
- Assist with ensuring data integrity exists across disparate systems, including Nano (LOS), Loan Vision (Accounting ERP) and Qlik (Company BI reporting)
- Coordinate with Secondary Marketing and Finance for periodic third party MSR valuations; assist with providing and validating data and reports
Post-Close Loan Performance Monitoring
- Review and approve all sold loan Early Payoff Penalties (EPO) and Early Payment Default penalties (EPD) in accordance with investor agreements and company policy
Portfolio Retention
- Coordinate with Consumer Direct sales team to support portfolio retention efforts; including validating that all retained loans are monitored for refinance, payoff intercepts, and other opportunities
- Prepare analysis and reporting to Senior Management related to runoff and portfolio retention performance.
Team Management
- Supervise a servicing assistant responsible for interim servicing tasks, including collecting borrowers' first payments and sending transfer of servicing notices.
- Provide training and support to the servicing team to enhance performance.

Qualifications

Education: Bachelor’s degree in finance, business administration, or a related field preferred
Experience:
- Minimum of 5 years in mortgage servicing
- In-depth knowledge of Agency Seller/Servicer requirements.
Skills:
- Strong process, analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in mortgage servicing software and reporting tools.

Key Success Criteria

Compliance Accuracy: Maintain a compliance rate of 100% with agency requirements, demonstrating effective oversight of subservicer activities.
Performance Metrics: Achieve or exceed established performance benchmarks for customer service and operational efficiency, as measured by monthly performance reports.
Successful Loan Boarding: Ensure timely and accurate boarding of all retained loans with the subservicer, with a target of minimizing discrepancies to less than 1%.
Team Development: Foster a collaborative team environment, with a focus on training and development, resulting in improved employee engagement and performance metrics.
Stakeholder Satisfaction: Maintain high levels of satisfaction among internal stakeholders and borrowers, as indicated by feedback and satisfaction surveys.

Will consider remote employees.

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mortgage boarding jobs in draper ut

Mortgage Loan Servicing Manager

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