JOB DESCRIPTION
Employer Department
Vallant Bank Loan Operations
Job title Exemption status
Loan Support Specialist Non-Exempt
Supervised by
Loan Servicing Manager
Job Summary
The Loan Support Specialist is responsible for handling the following requests related to loan servicing, ensuring they are handled in a timely fashion and according to the bank’s processes and procedures: Loan funding, maintenance requests, payment processing, construction monitoring, valuation orders, insurance processing, escrow processing, collateral processing/tracking, document imaging, vault maintenance and credit disputes.
Each support specialist will have a primary job function related to Data Processing, Collateral Processing, Valuation Orders, or Account Analysis. However, each specialist may also serve as a secondary or tertiary support role for any of the below duties as assigned by the Loan Operations Assistant Manager or Loan Operations Manager.
Each role of loan support is defined below. Not all duties will apply to all support personnel, but knowledge and understanding of all job functions is necessary.
The employee must have a strong attention for detail, be flexible and able to prioritize effectively and cope well under stress.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
Skills, Knowledge, Talents
Education
High school diploma
Prior Experience
High School Graduate with equivalent work and skill experience / 1 yr of banking preferred.
Administrative Assistant: Three or more years of experience as an administrative assistant or in a related job, preferably in the area of lending.
Required Skills & Knowledge
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
