Top 2 Care navigator Jobs in Dubuque, Ia

Client Navigator
Hillcrest Family Services —Dubuque, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Profit sharing
- Continuing education credits
Quick Apply
Kinship Navigator Specialist - Social Worker
FOUR OAKS FAMILY AND CHILDRENS SERVICES —Dubuque, IA
- Full-time
- Mid-level
- Master's degree
- Experience working with children
- Fuel card
- Paid holidays

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Client Navigator

Hillcrest Family Services -
Dubuque, IA

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Continuing education credits
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Loan forgiveness
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Writing skills
High school diploma or GED

Full Job Description

Come Join Our Team!

Shift: 10:00a.m. to 7:00p.m.

Responsibilities

The Client Navigator serves as the first point of contact for clients/patients and provides individualized assistance to facilitate their access to quality care. The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will:

Provide clear, client-centered guidance on care processes, program expectations, and treatment pathways; offer support to reduce anxiety and build trusting relationships.
Serve as a care navigator by helping clients understand available services and how to access them effectively.
Facilitate and schedule client/patient appointments/referrals with appropriate providers.
Assisting with scheduling client appointments, active participants in the Call Center phone queue, verifying insurance, and taking payments.
Respond to client/patient inquiries and assist clients/patients with the completion of paperwork.
Identify and help troubleshoot barriers for clients/patients to accessing care (such as transportation, scheduling complications, insurance, language barriers childcare needs, etc.) that would prevent a client/patient from showing up to their appointment and navigate them to additional resources.
Document every intervention/interaction into the electronic health record (EHR).
Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.
Serves as the administrative Discharge Coordinator (sends closure letters, discharge support in the EHR for Program Managers and Practitioners).
Support client accessibility for the Dubuque Mental Health Center and adjacent programs for early evening and possible future expanded hours.
Other duties as assigned by leadership.

Requirements

Education

High school diploma or equivalency required.

Experience:

Experience in healthcare and/or behavioral health preferred.

Knowledge/Skills:

Customer Service skills
Attention to detail
Openness to learning de-escalation skills for triage support
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Licenses/Certifications:

Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

Health insurance (up to 79% employer paid)
Dental insurance
Vision insurance
401(k) with profit sharing and employer match
Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
10 paid holidays
80 hours sick time
2 wellness days
Staff development and training
Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
Employer paid CEU's through Relias
PerkSpot- employee discount program
Employee assistance program
Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*

Quick Apply

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care navigator jobs in dubuque, ia

Client Navigator

Kinship Navigator Specialist - Social Worker

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