Top 62 Customer advocate Jobs in Dubuque, Ia

Customer Quality Liaison
Crenlo —Dubuque, IA
- Temporary
- Microsoft Excel
- Oracle
- Microsoft Outlook
Lead Direct Support Professional
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Dyersville, IA
- $16.95 - $21.55 an hour
- Full-time
- Customer service
- Computer literacy
- Bachelor of Science
Quick Apply
13d
Financial Advocate
CRESCENT COMMUNITY HEALTH CENTER —Dubuque, IA
- $22 - $25 an hour
- Full-time
- Customer service
- Computer literacy
- Basic math
Quick Apply
Service Center Representative
Dupaco Community Credit Union —Dubuque, IA
- From $20.85 an hour
- Monday to Friday
- Computer literacy
- High school diploma or GED
- Computer skills
- 401(k) matching
6d
Cafe Associate
Sam's Club —Dubuque, IA
- $19 - $27 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Caseworker - Licensing/Support
Family Resources —Dubuque, IA
- $21.80 an hour
- Weekends as needed
- Background check
- Master's degree
- Driver's License
- Mileage reimbursement
- Paid holidays
3d
Baker and Packager Associate
Sam's Club —Dubuque, IA
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Patient Access Representative
UnityPoint Health —Dubuque, IA
- Full-time
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Produce Associate
Sam's Club —Dubuque, IA
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Dubuque Direct Support Professional
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Dubuque, IA
- $14.95 - $19.55 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Driver's License
Quick Apply
Prepared Meals and Rotisserie Chicken Associate
Sam's Club —Dubuque, IA
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Meat Cutter and Wrapper
Sam's Club —Dubuque, IA
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Registered Nurse
Maxim Healthcare Services —East Dubuque, IL
- $32 - $38 an hour
- Choose your own hours
- RN License
- BLS Certification
- Mid-level
- Paid training
- Commuter assistance
Quick Apply
Registered Nurse (PRN)
Medcor Inc —Dubuque, IA
- PRN
- Urgent Care
- Mid-level
- Communication skills
Quick Apply
Mobile Associate, Retail Sales
T-Mobile USA, Inc. —Platteville, WI
- $18 - $20 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
6d
Hospice Travel Social Worker
Agrace —Dubuque, IA
- Part-time
- 18 years or older
- Master of Social Work
- Customer service
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Non-Traditional and Military-Connected Student Retention Specialist
University of Wisconsin Platteville —Platteville, WI
- $46,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
- Tuition reimbursement
Direct Support Professional- Dyersville
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Dyersville, IA
- $14.95 - $19.55 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
Quick Apply
12d
Network Technician
Brightspeed —Platteville, WI
- Overtime
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Registered Nurse (Clinic) FT
Medcor Inc —Dubuque, IA
- Full-time
- Urgent Care
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
5d

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Customer Quality Liaison

Crenlo -
Dubuque, IA

Apply Now

Job Details

Temporary | Full-time

Qualifications

Mechanical blueprint interpretation
Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
Defect resolution root cause analysis
Blueprint specification interpretation
Client relationship development
GD&T
Manufacturing facility experience
Driver's License
Customer engagement
Microsoft Teams
Quality control problem-solving
Factory experience
Manufacturing company experience
Failure analysis

Full Job Description

Reports To: Director of Sales Location: Remote, preferably Dubuque or Davenport, IA with ability to travel to OEM customer sites Travel Requirement: Frequent travel required, estimated 40-60% depending on program needs Employment Type: Full-time, exempt

Position Summary

The Customer Liaison serves as the primary on-the-ground connection between Crenlo and its OEM customers and partners. This role builds and sustains strategic customer relationships, resolves technical and quality issues at the source, and represents both the voice of the customer internally and the voice of Crenlo externally. The position requires strong technical fluency, particularly the ability to read and interpret manufacturing prints and specifications, along with the interpersonal skill to manage sensitive relationships under pressure. In its early phase, this role may also include oversight of temporary labor at OEM plant locations to support new product and quality needs.

Key Responsibilities

Strategic Relationship Management

Serve as the trusted point of contact for assigned OEM customers, building long-term, strategic relationships based on proactivity and credibility.

Represent customer priorities internally to engineering, quality, and operations teams, and represent Crenlo's capabilities and constraints to the customer.

Travel regularly to customer and manufacturing sites to maintain face-to-face presence and strengthen partnerships.

Anticipate customer needs and concerns before they escalate, and proactively communicate status on open issues.

Technical Problem Solving

Investigate and troubleshoot technical issues raised by customers or discovered on the plant floor, working cross-functionally with engineering, manufacturing, and quality teams to drive resolution.

Read and interpret manufacturing prints, blueprints, GD&T, and technical specifications to evaluate conformance and communicate discrepancies clearly to both technical and non-technical stakeholders.

Participate in root cause analysis and corrective action processes (such as 8D or similar structured problem-solving methods).

Translate technical findings into clear, customer-facing communication.

Quality Assurance

Support efforts to secure and maintain product quality across manufacturing locations, acting as an on-site advocate for customer quality expectations.

Partner with plant quality teams to verify that corrective actions are implemented and effective.

Monitor recurring issues and escalate systemic concerns to leadership.

Assist in preparing for and supporting customer audits or quality reviews as needed.

Temporary Labor Management (Initial Phase)

In the early stages of this role, may directly oversee temporary labor resources at OEM plant locations to support production continuity and quality initiatives.

Coordinate scheduling, onboarding, and daily direction of temporary staff in partnership with plant leadership.

Ensure temporary labor practices align with safety, quality, and company standards.

Cross-Functional Coordination

Act as a liaison between corporate functions (sales, engineering, quality) and plant-level operations across Watertown, Rochester, and Greeneville facilities.

Communicate updates, risks, and opportunities across teams to keep customer commitments on track.

Support new program launches and product changes from a customer and quality standpoint.

Required Qualifications

Bachelor's degree in a technical, engineering, manufacturing, or related field, or equivalent combination of education and experience.

3-5+ years of experience in a customer-facing technical role, manufacturing environment, quality role, or similar, ideally in the off-highway, heavy equipment, or industrial vehicle industry.

Demonstrated ability to read and interpret manufacturing prints, blueprints, and technical drawings, including GD&T.

Strong problem-solving skills with experience in structured root cause analysis methods.

Excellent verbal and written communication skills, with the ability to translate technical detail for varied audiences.

Comfortable and effective building relationships in person, including with customers and plant personnel.

Willingness and ability to travel frequently, including to manufacturing plants and customer locations.

Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).

Preferred Qualifications

Experience working within Oracle EBS or similar ERP systems.

Familiarity with quality systems and standards common in the off-highway or industrial vehicle industry (such as ISO 9001).

Experience supporting new program launches or product introductions with OEM customers.

Work Environment and Physical Requirements

Split time between office, manufacturing floor, and customer site environments.

Ability to safely navigate a manufacturing plant floor, including wearing required personal protective equipment.

Frequent travel by car and air, including overnight and multi-day trips.

Valid driver's license required.

Requirements:

Required Qualifications

Bachelor's degree in a technical, engineering, manufacturing, or related field, or equivalent combination of education and experience.

3-5+ years of experience in a customer-facing technical role, manufacturing environment, quality role, or similar, ideally in the off-highway, heavy equipment, or industrial vehicle industry.

Demonstrated ability to read and interpret manufacturing prints, blueprints, and technical drawings, including GD&T.

Strong problem-solving skills with experience in structured root cause analysis methods.

Excellent verbal and written communication skills, with the ability to translate technical detail for varied audiences.

Comfortable and effective building relationships in person, including with customers and plant personnel.

Willingness and ability to travel frequently, including to manufacturing plants and customer locations.

Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).

Preferred Qualifications

Experience working within Oracle EBS or similar ERP systems.

Familiarity with quality systems and standards common in the off-highway or industrial vehicle industry (such as ISO 9001).

Experience supporting new program launches or product introductions with OEM customers.

Work Environment and Physical Requirements

Split time between office, manufacturing floor, and customer site environments.

Ability to safely navigate a manufacturing plant floor, including wearing required personal protective equipment.

Frequent travel by car and air, including overnight and multi-day trips.

Valid driver's license required.

Apply Now

Refine Your Search

customer advocate jobs in dubuque, ia

Customer Quality Liaison

Lead Direct Support Professional

Financial Advocate

Service Center Representative

Cafe Associate

Caseworker - Licensing/Support

Baker and Packager Associate

Patient Access Representative

Produce Associate

Dubuque Direct Support Professional

Prepared Meals and Rotisserie Chicken Associate

Meat Cutter and Wrapper

Registered Nurse

Registered Nurse (PRN)

Mobile Associate, Retail Sales

Hospice Travel Social Worker

Non-Traditional and Military-Connected Student Retention Specialist

Direct Support Professional- Dyersville

Network Technician

Registered Nurse (Clinic) FT

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