Top 2 Customer support coordinator Jobs in Dubuque, Ia

Remote Transportation Care Coordinator
ACC PREMIERE —Dubuque, IA
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
4d
Benefits Coordinator
Platinum Supplemental Insurance —Dubuque, IA
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
12d

Related jobs to explore

Based on your search for customer support coordinator

Program Coordinator Assist--Behavioral Support Home
Hills & Dales Child Development Center —Dubuque, IA
This is accomplished through the oversight/monitoring and training implementation of person-centered planning, individual goals, and self-assuring experiences…
$22.79 - $24.04 an hour
Quick Apply
1d
Service Coordinator - Full-Time
Optimae LifeServices —Dubuque, IA
Background check required which includes Child and Dependent Adult Abuse and driving record check. Licensed driver with automobile insurance and a working…
Quick Apply
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Delivery Coordinator (Dispatcher)
Edge Technology Consulting, LLC —Westerville, OH
You will own the service board, making sure every client request lands with the right technician at the right time and nothing falls through the cracks.
$45,000 - $50,000 a year
Quick Apply
11d
Customer Care Coordinator
Chipotle —Columbus, OH
Support outsourced Care Center agents and leadership by answering questions, providing real-time guidance, and handling escalated/specialized cases using your…
$19.23 - $24.29 an hour
4d

Show more jobs in cities nearby

I want to receive the latest job alert for customer support coordinator in dubuque, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near dubuque, ia

Benefits Coordinator jobs in Wausau, WI

Patient Service Coordinator jobs in Charlotte, NC

Event Coordinator jobs in Michigan

Benefits Coordinator jobs in Kansas City, MO

Benefits Coordinator jobs in Virginia Beach, VA

Non Emergency Medical Transportation jobs in Fort Worth, TX

Non Emergency Medical Transportation jobs in Iowa

Transportation Coordinator jobs in Ohio

Transportation Coordinator jobs in Lawrenceville, GA

Transportation Coordinator jobs in Eagle Mountain, UT

Transportation Coordinator jobs in Kennett Square, PA

Operations Coordinator jobs in Boston, MA

Remote Transportation Care Coordinator

ACC PREMIERE -
Dubuque, IA

Quick Apply

Job Details

Full-time
$11.50 - $12.00 an hour
4 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Gym membership
Life insurance
Referral program

Qualifications

Video conferences (communication methods)

Full Job Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV!

Pay rate $11.50- $12.00/hr

RESPONSIBILITIES:

You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. We’re committed to ensuring members can access their essential healthcare appointments with ease. Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress‑free so patients can focus on their health.

Key Responsibilities:

Deliver exceptional customer service while handling escalated or complex member interactions
Consult with members to understand their needs and identify the most appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt your approach to support a wide range of member personalities, needs, and situations
Use positive, empathetic language to represent yourself and the company in a professional manner

WORK ENVIRONMENT AND WORKSPACE:

A dedicated home office workspace, ideally a separate room with its own door
Sufficient space to properly set up the workstation
Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection
Three available power connections — either three outlets or a power strip
Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑free environment
Ability to adhere to a 40‑hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours

PREFERRED SKILLS:

Minimum of 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology

REQUIRED SKILLS:

Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise

TRAINING INCLUDES:

Systems Training
Live Remote Training
Dayshift Training
100% attendance is required during training period

SCHEDULE:

8-hour shift
Full-time only
First and Second Shift (Mornings/ Afternoons/ Evenings)
Schedules will include a weekend shift
Client - assigned breaks (changes daily, based on the clients' needs)
Schedules are assigned in the interview process and will remain permanent

BENEFITS:

Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Quick Apply

Refine Your Search

customer support coordinator jobs in dubuque, ia

Remote Transportation Care Coordinator

Benefits Coordinator

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer support coordinator in dubuque, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected