Top 52 Inbound customer service Jobs in Dubuque, Ia

Care Team Representative
Sedgwick —Dubuque, IA
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Afterhours Fleet Manager
Tucker Freight Lines —Dubuque, IA
- $45,000 - $55,000 a year
- Full-time
- Management
- Mid-level
- Military encouraged
Quick Apply
Inside Sales Representative
PestCo LLC —Iowa
- $18 - $22 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Health savings account
- Paid holidays
Member Services Representative
Medical Associates —Dubuque, IA
- Full-time
- High school diploma or GED
- In-person
- 1 year
- Profit sharing
- Wellness program
4d
Condition Management CNA
Cottingham & Butler —Dubuque, IA
- Urgently hiring
- Writing skills
- LPN
- CNA
- Profit sharing
- Health savings account
Quick Apply
7d
Condition Management Account Coordinator
HealthCheck360 —Dubuque, IA
- Urgently hiring
- Writing skills
- CNA
- Entry level
- Profit sharing
- Health savings account
Quick Apply
Customer Service Specialist - Home Oxygen DME Services
Upland Hills Health —Platteville, WI
- 8 hour shift
- Medical terminology
- Communication skills
- Entry level
- Paid time off
- Retirement plan
Quick Apply
Condition Management Account Coordinator
Cottingham & Butler —Dubuque, IA
- Urgently hiring
- Writing skills
- CNA
- Entry level
- Profit sharing
- Health savings account
Quick Apply
Store Delivery Driver
NAPA —Platteville, WI
- Weekends as needed
- Clean driving record
- Driver's License
- Communication skills
- Health insurance
- 401(k) matching
Quick Apply
9d

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Care Team Representative
Sedgwick —Dubuque, IA
PRIMARY PURPOSE : To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to,…
Afterhours Fleet Manager
Tucker Freight Lines —Dubuque, IA
Manages daily service requirements, including daily phone calls and client relationships. Tracking and managing loads and driver’s locations.
$45,000 - $55,000 a year
Quick Apply

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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
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Hybrid - Account Recovery Specialist
Reliant Capital Solutions —Columbus, OH
Continuously receive inbound calls from and place outbound calls using an auto dialer system. Computer skills: document calls and navigate software packages,…
From $16 an hour
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inbound customer service jobs near dubuque, ia

Care Team Representative

Sedgwick -
Dubuque, IA

Apply Now

Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED
Typing

Full Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative

Entry-level, Care Team Representative

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence Dubuque, IA: 4141 Westmark Avenue, Dubuque IA 52002

✨ What we offer:

A stable, consistent work environment —both in-office and virtual
A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
A dedicated mentor and manager to guide you every step of your career journey
Career development and promotional opportunities as you take on new responsibilities
A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here—are you ready to join us?

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) & https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE : To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.85). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Apply Now

Refine Your Search

inbound customer service jobs in dubuque, ia

Care Team Representative

Afterhours Fleet Manager

Inside Sales Representative

Member Services Representative

Condition Management CNA

Condition Management Account Coordinator

Customer Service Specialist - Home Oxygen DME Services

Condition Management Account Coordinator

Store Delivery Driver

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