The Iowa Department of Health and Human Services (HHS), Child Support Services, is seeking an Administrative Support Assistant 3 to join our Dubuque team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.
Hours, Work Location and Requirements:
This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM.
This position is located at the Dubuque Child Support Services Office located at 960 Main St, Dubuque, IA 52004.
Job Duties:
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Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
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Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
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Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
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Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
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Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
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Comprehend and adhere to confidentiality provisions in the Code of Iowa.
Additional responsibilities include, but are not limited to:
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Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
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Knowledge of basic office practices, legal forms and format, the maintenance of complex records and the use of guides and reference materials.
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Organize and maintain files and records of a confidential, complex, or otherwise sensitive nature.
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Ability to follow complex oral and written instructions accurately and efficiently.
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Display a high level of initiative, effort and commitment towards completing assignments efficiently. Work with minimal supervision. Demonstrate responsible behavior and attention to detail.
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Read and comprehend complex instructions including federal, state, and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
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Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
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Produce work that requires extreme accuracy.
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Prioritize tasks and time to meet established performance goals and critical deadlines.
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Perform mathematical calculations needed to accurately reflect support obligations.
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Interact with employees and customers in a manner consistent with quality customer service delivery.
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Resolve problems/issues by using good listening and positive conflict resolution skills.
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Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
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Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
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Work productively in a team environment. The ability to manage group processes. Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals.
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Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
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Accurately sort and scan physical mail; index and retrieve electronic mail from an electronic mail system.
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Write clear, concise, and accurate letters that are grammatically correct.
The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.
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Hours 8 am - 4:30 pm, Monday – Friday
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Health, Dental and Vision Insurance Package
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IPERS Retirement package and option for deferred compensation
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Flexible Spending Accounts (medical and dependent care)
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Life Insurance
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Employee Assistance Programs
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Employee Discount Programs
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Vacation (with no cap on hours to carry over)
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Sick Leave (with no cap on hours that can carry over)
How to Apply:
For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to include their resume and cover letter.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
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Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
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Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
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Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
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Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
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Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
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Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
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Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
