At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.
Provide technical assistance to representatives, technicians and customers to assure consistent installation, troubleshooting and support of engineered products in the field. This position is responsible for ensuring customer satisfaction and promoting positive representative relations. Work with manufacturing and engineering to improve quality and manufacturability and reduce the cost of current production product. Initiate and develop new product ideas to provide for further growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process customer / representative issues that arise from use of the product and technical training. Also, communicate trends and issues to Engineering, Purchasing, and Manufacturing departments as well as coordinate requests for replacing defective parts.
Plan, coordinate and implement service training on the divisional product line to enhance knowledgeable and professional field servicing. This includes developing tests, visual aids, and creating electronic presentations / tools to be used for training. Also, properly maintain training equipment as well as the training facility.
Assist with new product technical rollouts, preparing presentations, handouts, etc., as well as travel to representative offices as required.
Act as a resource to engineering, purchasing and manufacturing in new product development by providing input on the serviceability and longevity of new products. Assist the Engineering department in making new product improvements and Purchasing / Manufacturing to reduce potential costs, while maintaining acceptable product performance.
EDUCATION and/or EXPERIENCE
Prior experience within the Rite-Hite organization in a Service, Installation, Engineering, or manufacturing role preferred
KNOWLEDGE / SKILL REQUIREMENTS:
The ideal candidate will demonstrate:
Working knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, AutoCAD, Solid Works, JD Edwards Enterprise One, Excel and MS Word preferred.
SUPERVISORY RESPONSIBILITIES:
What We Offer
At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you’re supported – at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
