Top 25 It Jobs in Dukedom Tn

Desktop Support Technician
HCL Technologies Limited - Business Services —Martin, TN
- $49,000 - $88,000 a year
- Email
- 7 years
- Office
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Tech Support
Savant Learning Systems —Martin, TN
- Office
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
3d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Manager, IT Asset & Configuration Management
Jack Henry & Associates —United States
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Senior level
Manager of IT Application - IFS ERP
Monarch Landscape Companies —United States
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply

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Desktop Support Technician
HCL Technologies Limited - Business Services —Martin, TN
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues.
$49,000 - $88,000 a year
Quick Apply
Tech Support
Savant Learning Systems —Martin, TN
Troubleshooting a variety of technical and non-technical issues students/faculty/law enforcement are having with our virtual system, their technology, and a…

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Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual)…
$22.35 - $26.08 an hour
1d
IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Desktop Support Technician

HCL Technologies Limited - Business Services -
Martin, TN

Quick Apply

Job Details

Full-time
$49,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop computer repair
Data Center Operations
Data center experience
Smartphone (troubleshooting support)
IT user and group management
SCCM
macOS support
Laptop (troubleshooting support)
iOS
Hardware maintenance
Microsoft Exchange
Windows
Printer (troubleshooting support)
Software installation
Android
Microsoft System Center
Manufacturing facility experience
Programmable logic controllers
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
Mobile device management
Technical writing
Technical customer support for office equipment
macOS
Hardware management
IT

Full Job Description

Responsibilities :-

· Adhering to SLAs.

· ITIL Processes awareness and adhering to ITIL process workflow.

· Reporting to the HCL Track Lead / Team Lead.

· Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues

· Ensuring that the IT processes are adhered to

· Building and configuring shopfloor PCs as well as loading of critical software

· Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

· Coordinates with IT vendors and ensures the site is up and running.

· Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders.

· Vendor coordination to resolve IT issues for all IT and OT technologies.

· Communicate and update to all stakeholders on critical items and issues related to IT.

· Be responsible for IT activities at site.

· Be responsible to execute IT related projects and deliverables at site.

· Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site.

· Improves and maintains customer and employee satisfaction

· Performing asset inventory activities as needed.

· Create documentation for processes and procedures of day-to-day work. Creating KB articles.

· Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

· Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer

· Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.

· Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices

· Strong desktop support knowledge including hardware, software, and networking concepts

· Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.

· Good knowledge of iOS, Android OS, rugged devices (tablets and iPads).

· Knowledge of windows Image build process and SCCM deployments, Intune, Autopilot.

· Good knowledge on SCCM, Intune, AD and JAMF

· Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)

· Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc

· Hands on experience in handling Data center hardware.

· Good knowledge on Network, Storage servers, VMs, and Cloud technology.

· Experience in handling managed print services, corporate / network printers.

· Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists.

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.

· Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge.

· Strong Customer service skills

· Excellent communication and conversation skills (Verbal and Written) and good documentation skills.

· Able to handle unforeseen situations.

· High level of acceptance

· Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility

· Might need to travel to other sites based on demand and requirements.

· On-call requirement for P1/Urgent issues outside regular support hours (local business hours).

· Handle operations and customer requirements as per process and agreed SOW.

· Possible rotational shifts.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $49,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

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it jobs in dukedom tn

Desktop Support Technician

Tech Support

Construction Technical Specialist - Autodesk FORMA ( ACC )

Military Service - U.S. Navy, Information Technology Professional

Manager, IT Asset & Configuration Management

Manager of IT Application - IFS ERP

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