Top 59 Customer service representative remote Jobs in Dulles Va

Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Customer Support Representative
Vector Security, Inc. —Gainesville, VA
- $15.41 - $24.58 an hour
- 10 hour shift
- Remote
- Residential
- High school diploma or GED
- Conflict management
- AD&D insurance
- Disability insurance
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Fully Remote Customer Service Agent
Disabled Veteran Solutions —Berryville, VA
- From $15 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)
The Bowen Group - VEOCC —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
8d
AT Patient Rescheduling Rep
RadNet —Frederick, MD
- $18.21 - $20.69 an hour
- Full-time
- Remote
- Microsoft Outlook
- OSHA
- HIPAA
- Opportunities for advancement
19h
Customer Service Representative
ITCON Services —Vienna, VA
- Weekends as needed
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
6d
Customer Service Representative
IronMountain Solutions —Vienna, VA
- Full-time
- Remote
- Writing skills
- Research
- Mid-level
Quick Apply
Associate Customer Success Manager, Scale
Expel —Herndon, VA
- $73,500 - $106,600 a year
- Remote
- Mid-level
- US work authorization
- Leadership
- Parental leave
Quick Apply
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
The Bowen Group Inc. —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
2d
CSR II Operations (Temporary, Remote McAllen, TX)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply
Manager, Customer Support (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
7d
CSR II Operations (Temporary, Remote Lawrence KS)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
CSR I Operations (Temporary, Remote McAllen, TX)
Maximus —Tysons, VA
- $16 an hour
- Temporary
- Remote
- Background check
- English
- High school diploma or GED
Contact Center Operations Manager
Integral —Vienna, VA
- Full-time
- Remote
- Azure
- Mid-level
- AWS
- Paid parental leave
- Paid holidays
2d
Customer Success Manager, Scale
Expel —Herndon, VA
- $93,900 - $136,200 a year
- Remote
- System design
- US work authorization
- Senior level
- Parental leave
Quick Apply
Customer Success Operations Manager
ProctorU Inc. —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance

I want to receive the latest job alert for customer service representative remote in dulles va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative remote jobs near dulles va

Customer Success Manager jobs in Herndon, VA

Call Center Representative jobs in Sterling, VA

Customer Service Representative jobs in Vienna, VA

Customer Success Manager jobs in McLean, VA

Customer Service Representative jobs in Tysons, VA

Patient Services Representative jobs in Fairfax, VA

Customer Success Manager jobs in Columbus, OH

Customer Success Manager jobs in Austin, TX

Customer Success Manager jobs in Norfolk, VA

Customer Success Manager jobs in Ohio

Health Customer Success jobs in Atlanta, GA

Work From Home Customer Service jobs in Pittsburgh, PA

Customer Success Manager jobs in Florida

Customer Success jobs in Chicago, IL

Customer Success Manager jobs in Providence, RI

Customer Success Manager jobs in Virginia

Customer Success Manager jobs in Philadelphia, PA

Customer Success Manager jobs in Albuquerque, NM

Remote Customer Service jobs in Glendale, AZ

Customer Success Manager jobs in Fontana, CA

Patient Contact Center Representative (Remote)

Mosaic Pharmacy -
Sterling, VA

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Customer communication
HIPAA compliance
Microsoft Outlook
Client rapport building
HIPAA
Care documentation
Microsoft Teams
Office phone management
Quality data entry
Customer data entry

Full Job Description

Patient Contact Center Representative (Remote)

Fully Remote • US Remote • Mosaic Patient Contact Center

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people’s health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients’ most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You’ll Make a Difference

In this role, you will serve as a frontline point of contact between Mosaic Pharmacy Service and the patients we care for, handling inbound and outbound calls with professionalism and empathy and helping patients understand and navigate their medication regimens.

Your work directly supports medically complex and vulnerable seniors across the country, giving them reassurance, continuity, and the confidence to get more from the medicines they take every day.

What You’ll Do

Handle a high volume of inbound and outbound calls, following standard scripts and protocols while actively listening to patients and caregivers to assess needs and coordinate next steps, including confirming or rescheduling new patient visits.
Provide information about pharmacy services, including medication delivery, refill scheduling, and prescription status.
Document all interactions accurately in pharmacy and CRM systems.
Route calls to pharmacists or the appropriate pharmacy team members based on clinical or urgent needs.
Assist patients with insurance, co-pays, prior authorizations, and general pharmacy questions.
Escalate complex or sensitive concerns to supervisors or pharmacists.
Follow quality assurance standards on every call, including HIPAA and internal operating procedures.
Meet contact center performance metrics, including average handle time, call resolution rate, and quality scores.
Participate in regular training to stay current on pharmacy policies, procedures, and systems.

Compensation

The expected pay range for this position is $18.00 to $20.00 per hour. Actual compensation within the range is determined by factors including experience and skills.

Benefits

RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
A Health Savings Account with company contributions
A 401(k) retirement plan with an employer match
Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
An Employee Assistance Program and a benefits Customer Advocate service
Paid time off and paid company holidays
Company-provided equipment
Support for professional development and training

What We’re Looking For
Required

At least 1 year of contact center, patient-facing provider office, or customer service experience.
Proven ability to manage a high volume of calls while consistently meeting performance targets.
Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy.
Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Comfort following standardized scripts to ensure clarity, consistency, and compliance.
Proficiency in Microsoft Outlook and Teams, with the ability to learn new software systems quickly.
Familiarity with healthcare compliance, including HIPAA.
Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
Availability to work assigned shifts Monday through Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

Prior experience with CRM systems and enrollment communications.
Pharmacy experience.
Bilingual English and Spanish.

Conditions of Employment

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Equal Employment Opportunity

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.

Quick Apply

Refine Your Search

customer service representative remote jobs in dulles va

Patient Contact Center Representative (Remote)

Patient Service Representative

Customer Support Representative

Remote Customer Service Representative/Dispatcher

Fully Remote Customer Service Agent

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

AT Patient Rescheduling Rep

Customer Service Representative

Customer Service Representative

Associate Customer Success Manager, Scale

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)

CSR II Operations (Temporary, Remote McAllen, TX)

Customer Success Manager

Manager, Customer Support (Remote)

CSR II Operations (Temporary, Remote Lawrence KS)

CSR I Operations (Temporary, Remote McAllen, TX)

Contact Center Operations Manager

Customer Success Manager, Scale

Customer Success Operations Manager

Customer Success Operations Manager

I want to receive the latest job alert for customer service representative remote in dulles va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected