Top 59 Quality assurance manager Jobs in Dulles Va

Quality Assurance Lead
SteerBridge —Vienna, VA
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Bachelor's degree
- Military encouraged
- Paid holidays
- Health insurance
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Quality Control Manager (Remote)
Maximus —Tysons, VA
- $70,000 - $100,000 a year
- Remote
- 3 years
- Supervising experience
- Bachelor's degree
- Paid holidays
- Disability insurance
14d
Call Center QA Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
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QA/QC & Commissioning Manager – Data Centers
RF Services —Herndon, VA
- $95,000 - $100,000 a year
- Weekends as needed
- Background check
- Management
- Up to 50% travel
- Health savings account
- Health insurance
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2d
Senior Software Configuration Management (ICAM) and Mission Assurance Analyst
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Bachelor of Science
- Data analysis skills
Configuration Management Quality Assurance Lead
CACI —Sterling, VA
- $120,800 - $265,800 a year
- Full-time
- Computer Science
- Bachelor's degree
- Travel
- Health insurance
Efficiency Lead
Leidos —McLean, VA
- $131,300 - $237,350 a year
- Full-time
- 7 years
- Office
- Master's degree
- Paid holidays
- Paid time off
13d
Network Problem Management Quality Assurance Lead
CACI —Sterling, VA
- $120,800 - $265,800 a year
- Full-time
- Computer Science
- Bachelor's degree
- Travel
- Health insurance
Quality Assurance / Configuration Management Lead - Topsecret
Parsons —Centreville, VA
- $103,500 - $181,100 a year
- Computer Science
- Engineering
- Office
- Wellness program
- Paid holidays
Quality Assurance Manager
Maximus —Tysons, VA
- $60,000 - $70,000 a year
- Remote
- Customer service
- 5 years
- Supervising experience
- Paid holidays
- Disability insurance
1d
Behavioral Health Quality Assurance Analyst (Management Analyst III)
Fairfax County Government —Fairfax, VA
- $80,776.80 - $141,359.50 a year
- Full-time
- Current TB test
- Office
- Driver's License
- Health insurance
- Dental insurance
5d
Associate Manager/Manager, Quality Assurance
Granules Pharmaceuticals —Chantilly, VA
- $115,000 a year
- Full-time
- Computer literacy
- Mid-level
- Master's degree
Quick Apply
Quality Manager
Sciolex Corporation —Chantilly, VA
- Full-time
- 5 years
- Engineering
- Research
Test Manager
Convergent Consulting Group —Reston, VA
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Software Quality Assurance Manager
iZeal —Sterling, VA
- Monday to Friday
- Computer science
- Computer Science
- 5 years
Quality Assurance Manager
Blackwatch International —McLean, VA
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Aerospace Quality Leader
GE Aerospace —Sterling, VA
- $102,000 - $136,000 a year
- Full-time
- Pass drug screening
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Disability insurance
QC Manager
Precigen, Inc —Germantown, MD
- $95,000 - $120,000 a year
- Management
- Bachelor of Science
- Supervising experience
Quick Apply
Quality Assurance Manager
Cuisine Solutions —Sterling, VA
- $85,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
11h
QA Lead
Music & Arts —Frederick, MD
- $100,000 - $115,000 a year
- Email
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance

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quality assurance manager jobs near dulles va

Quality Assurance Lead

SteerBridge
Vienna, VA

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Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Team leadership
Testing and evaluation
Compliance audits & assessments
Software quality assurance team management
Documentation tools
Supervising experience
Fraud prevention and detection
CRM system proficiency
Productivity software
Quality audits

Full Job Description

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview:

The Quality Assurance (QA) Lead is responsible for overseeing the quality assurance program across Credit Card Operations, ensuring exceptional customer service, operational accuracy, regulatory compliance, risk mitigation, and other payments operations. This role leads a team of QA Analysts responsible for monitoring customer interactions, operational processes, and transaction activities to ensure adherence to company standards and regulatory requirements.

The QA Lead serves as a strategic partner to Operations, Customer Support, Fraud, Disputes, and Compliance teams by identifying quality trends, driving continuous improvement initiatives, and enhancing the overall customer experience.

This is a hybrid position based in Vienna, VA.

Key Resposibilities:

Quality Assurance Leadership

Lead, develop, and manage the Payments Quality Assurance team.
Establish quality standards, scorecards, and evaluation methodologies across customer service and operational functions.
Conduct calibration sessions to ensure consistent application of quality standards and audit criteria.
Provide coaching, feedback, and development opportunities to QA team members.
Develop Quality Assurance processes and procedures.

Quality Systems, Process Design & Customer Experience

Design, document, and continuously improve quality assurance processes, operational workflows, and audit methodologies to enhance service quality, operational efficiency, and regulatory compliance.
Evaluate, select, configure, and optimize quality monitoring, speech analytics, CRM, workflow management, and reporting tools to support quality assurance and operational objectives.
Partner with Operations, Customer Support, Technology, Product, and Training teams to implement process improvements, system enhancements, and customer experience initiatives based on quality findings and operational data.
Develop and maintain quality scorecards, audit criteria, standard operating procedures (SOPs), and knowledge resources to ensure consistency across customer interactions and operational processes.
Participate in User Acceptance Testing (UAT) and quality validation activities for new products, system implementations, process changes, and regulatory updates to ensure readiness and compliance.

Quality Monitoring & Auditing

Oversee audits of customer interactions, account servicing activities, dispute processing, fraud investigations, and operational transactions.
Evaluate compliance with internal policies, procedures, and service standards.
Identify trends, defects, and process breakdowns impacting customer experience or operational performance.
Ensure accurate documentation and reporting of audit findings.

Compliance & Risk Management

Monitor adherence to applicable banking regulations, consumer protection requirements, and company policies.
Partner with Compliance, Risk, Legal, and Operations teams to address quality concerns and mitigate operational risk.
Escalate significant compliance violations, control deficiencies, or customer-impacting issues.
Support internal and external audits as required.

Performance Analysis & Reporting

Analyze quality metrics and operational performance data to identify improvement opportunities.
Develop reports, dashboards, and executive summaries for leadership review.
Track quality trends, root causes, and corrective action effectiveness.
Provide recommendations to improve service quality, accuracy, and compliance outcomes.

Continuous Improvement

Collaborate with Operations, Training, Customer Support, and Product teams to enhance processes and customer experiences.
Recommend updates to procedures, scripts, workflows, and training materials.
Lead quality improvement initiatives that reduce errors, improve compliance, and increase customer satisfaction.
Support implementation of new products, systems, and operational processes from a quality assurance perspective.

Required Qualifications:

Bachelor's degree or equivalent professional experience.
5+ years of experience in quality assurance, credit card operations, customer service, banking operations, or financial services.
2+ years of leadership or supervisory experience.
Strong understanding of credit card servicing, disputes, fraud operations, billing, payments, and account management.
Experience conducting audits, quality reviews, and performance evaluations.
Excellent analytical, communication, and problem-solving skills.
Proficiency with quality monitoring tools, CRM platforms, and Microsoft Office applications.
Experience performing E2E using Playwright, Cypress, or Selenium.

Preferred Qualifications:

Experience in consumer banking, card services, or financial institutions.
Knowledge of consumer protection regulations, dispute resolution requirements, and operational risk management.
Experience with process improvement methodologies such as Lean, Six Sigma, or Quality Management Systems.
Professional certifications in Quality Assurance, Compliance, or Process Improvement.
Experience using Jira, GitLab or Azure DevOps.
Experience with Quality Assurance performing API testing with tools like Postman or Curl.

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
401(k) Retirement Plan with matching
Paid Time Off
Paid Federal Holidays

SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.

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Refine Your Search

quality assurance manager jobs in dulles va

Quality Assurance Lead

Quality Control Manager (Remote)

Call Center QA Manager

QA/QC & Commissioning Manager – Data Centers

Senior Software Configuration Management (ICAM) and Mission Assurance Analyst

Configuration Management Quality Assurance Lead

Efficiency Lead

Network Problem Management Quality Assurance Lead

Quality Assurance / Configuration Management Lead - Topsecret

Quality Assurance Manager

Behavioral Health Quality Assurance Analyst (Management Analyst III)

Associate Manager/Manager, Quality Assurance

Quality Manager

Test Manager

Software Quality Assurance Manager

Quality Assurance Manager

Aerospace Quality Leader

QC Manager

Quality Assurance Manager

QA Lead

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