Top 135 Guest service agent Jobs in Duluth, Ga

Front Desk Agent
Residence Inn Atlanta Gwinnett —Duluth, GA
- Computer literacy
- Residential
- Hotel
14d
Front Desk Agent
Hilton Garden Inn Hotel —Alpharetta, GA
- $16 - $19 an hour
- Part-time
- Accounting
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
Hotel Front Desk Clerk
Holiday Inn Gas South Arena —Duluth, GA
- From $16 an hour
- Overnight shift
- Bilingual
- Background check
- Writing skills
- Paid time off
- Employee discount
Quick Apply
7d
Front Desk Agent
CG HIE MANAGEMENT LLC —Atlanta, GA
- $17 - $20 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Buford, GA
- $15 - $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Hotel Front Desk Agent
SPRINGHILL SUITES ALPHARETTA —Alpharetta, GA
- $18 an hour
- Weekends as needed
- Hotel
- 1 year
- Entry level
- Flexible schedule
Quick Apply
Part-Time Night Attendant
Woodspring Suites Buford —Buford, GA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Employee discount
Overnight Guest Services Agent (Full-time) - Hilton Atlanta
Hilton —Atlanta, GA
- Overnight shift
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
1d
Guest Service Agent
The Hamilton Alpharetta —Alpharetta, GA
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Hyatt Place Atlanta/Perimeter Center —Dunwoody, GA
- $16.50 - $17.50 a week
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Embassy Suites By Hilton Atlanta Perimeter Center —Atlanta, GA
- $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Services/Front Desk Rep - Hyatt Regency at Villa Christina
Hyatt Regency at Villa Christina Atlanta, GA —Brookhaven, GA
- $16.50 - $18.50 an hour
- Inventory management
- Basic math
- English
- Health savings account
- Paid holidays
Quick Apply
12d
Overnight Front Desk Agent
Omni Hotels & Resorts —Atlanta, GA
- Overnight shift
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
9d
Rooms Front Office - Desk Agent Overnight
Omni Hotels & Resorts —Atlanta, GA
- Overnight shift
- Writing skills
- English
- Mid-level
Quick Apply
8d
Front Desk Part-Time
Woodspring Suites Buford —Buford, GA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent - Hilton Atlanta and Towers
Hilton —Atlanta, GA
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Guest Service Agent
Hilton Garden Inn Johns Creek —Johns Creek, GA
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead
Hilton —Atlanta, GA
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
12d
Front Desk Agent
Crowne Plaza Atlanta NE - Norcross —Norcross, GA
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- In-person
- Paid training
- Disability insurance
Quick Apply
4d
Hotel Front Desk Agent - PT
Doubletree by Hilton Atlanta Perimeter Dunwoody —Atlanta, GA
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply

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guest service agent jobs near duluth, ga

Front Desk Agent

Residence Inn Atlanta Gwinnett -
Duluth, GA

Apply Now

Job Details

14 days ago

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Atlanta Gwinnett

1760 Pineland Road

Duluth, GA 30096

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in duluth, ga

Front Desk Agent

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Guest Service Agent - Hilton Atlanta and Towers

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Guest Service Agent (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead

Front Desk Agent

Hotel Front Desk Agent - PT

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