Top 5 Inbound queue associate Jobs in Duluth, Ga

WFH Healthcare Customer Service (Insurance Knowledge a Plus)
HOLLIS COBB ASSOCIATES LLC —Duluth, GA
- Remote
- Microsoft Word
- Computer literacy
- HIPAA
- Work from home
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Implementation Specialist I / Client Onboarding
ADP —Alpharetta, GA
- $21 an hour
- Overtime
- Hybrid work
- Writing skills
- No experience needed
- In-person
- Health insurance
- Paid time off
Managed Services, Epic Experienced Associate
PRICE WATERHOUSE COOPERS —Atlanta, GA
- $63,000 - $140,000 a year
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
Centralized Leasing Specialist
Hunt Military Communities —Alpharetta, GA
- Extended hours
- OSHA
- Research
- Mid-level
- Health savings account
- Disability insurance
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9d

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Credit Union Member Solutions Specialist (Collections)
Education First Credit Union —Columbus, OH
Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-…
$45,000 - $52,000 a year
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Distribution Warehouse Manager
RJ Schinner Co —Grove City, OH
Works with Operations Manager and Human Resources to develop and implement training materials and standardized work processes for all departments within the…
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WFH Healthcare Customer Service (Insurance Knowledge a Plus)

HOLLIS COBB ASSOCIATES LLC -
Duluth, GA

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Job Details

Benefits

Work from home

Qualifications

Serving clients
Electronic health records (EHR) management
High school diploma or GED
Insurance medical billing
Medical explanation of benefits reviews
Medical debt collection accounts
Hospital experience
Patient collections management

Full Job Description

Position Summary:

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
Maintain a high volume of inbound calls
Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
May work accounts assigned to Hollis Cobb in EHR work queues
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager

Required Previous Experience:

Working in a healthcare call center and/or hospital environment
Thorough understanding of health insurance

KNOWLEDGE, SKILLS & ABILITIES:

Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
Self-motivated; critical thinker
Strong organizational, written and communication skills
Ability to work from home, while always maintaining a professional atmosphere
Must be able to read and interpret an EOB
Working knowledge of HIPAA
Knowledge of Medicare, Medicaid
Knowledge of other contract payers (HMO, PPO)
Advanced computer and typing skills using Microsoft Word, Excel
Communication that demonstrates the ability to deliver a concise message with clear receptivity
Sensitivity to our client’s needs and matching our performance to deliver results

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

High school diploma or equivalent - required
2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
Epic – required
CPAR, CHAA, and CFC Certifications - preferred

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.

WORK ENVIORNMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois, Maryland, Massachusetts and New Jersey residents click below for compensation and benefits

https://www.holliscobb.com/state-specific-benefits/ (https://www.holliscobb.com/state-specific-benefits/)

Experience

Required

2 year(s): Epic
2 year(s): Working in a Healthcare Call Center and/or hospital environment
2 year(s): Billing and healthcare insurance
2 year(s): Healthcare Collections
2 year(s): Healthcare Customer Service

Licenses & Certifications

Preferred

ACPAR
Billing
CPAR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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inbound queue associate jobs in duluth, ga

WFH Healthcare Customer Service (Insurance Knowledge a Plus)

Implementation Specialist I / Client Onboarding

Managed Services, Epic Experienced Associate

Centralized Leasing Specialist

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