Top 342 Internet program manager Jobs in Duluth, Ga

Member Experience & Communications Manager
Rx Valet, LLC —Lawrenceville, GA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5h
Printer Field Service Manager
Canon U.S.A., Inc. —Norcross, GA
- $61,800 - $92,520 a year
- Full-time
- 7 years
- Oracle
- Inventory management
- Profit sharing
- Health insurance
Quick Apply
3d
Sales & Marketing Manager
Hard Rock International —Atlanta, GA
- Full-time
- Customer service
- Writing skills
- Office
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General Manager
GMH Associates —Marietta, GA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Recruiting
- Paid parental leave
- Paid holidays
Quick Apply
Maintenance Supervisor - Reserve at Peachtree Corners
Greystar Real Estate Partners LLC —Norcross, GA
- $30 - $33 an hour
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
- Paid parental leave
- Paid holidays
10d
Maintenance Supervisor
Greystar Real Estate Partners LLC —Sandy Springs, GA
- $33 - $36 an hour
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
- Paid parental leave
- Paid holidays
Civil Project Manager
Vertical Earth Inc. —Cumming, GA
- Full-time
- 7 years
- Microsoft Excel
- 6 years
- Health savings account
- AD&D insurance
Quick Apply
7d
Business Development Manager
BeniseDowling Associates Inc —Scottdale, GA
- $100,000 a year
- Full-time
- Clean driving record
- Customer service
- 5 years
- Paid training
- Paid holidays
Quick Apply
6d
PT Jewelry Merchandiser - Buckhead
beeline Group —Atlanta, GA
- Part-time
- 18 years or older
- Computer literacy
- Merchandising
- Employee discount
- Flexible schedule
Quick Apply
Senior Director of Contracts
SourceAmerica —Decatur, GA
- From $120,000 a year
- Full-time
- Background check
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
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Senior Account Sales Representative (Bilingual Spanish)
SPECTRUM —Smyrna, GA
- $27,600 - $45,800 a year
- Weekends as needed
- Spanish
- Mid-level
- Residential
- Opportunities for advancement
3d
Sales Representative
SPECTRUM —Duluth, GA
- $27,600 - $45,800 a year
- Weekends as needed
- Residential
- High school diploma or GED
- Driver's License
- Opportunities for advancement
14d
Business Development Manager
BeniseDowling Associates Inc —Decatur, GA
- $100,000 a year
- Full-time
- Clean driving record
- Customer service
- 5 years
- Paid training
- Paid holidays
Quick Apply
Maintenance Supervisor
Greystar Real Estate Partners LLC —Atlanta, GA
- $37 - $39 an hour
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
- Paid parental leave
- Paid holidays
9d
Maintenance Supervisor - Villas at Princeton Lakes
Greystar Real Estate Partners LLC —Atlanta, GA
- $32 - $35 an hour
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
- Paid parental leave
- Paid holidays
Project Specialist, Safe and Secure Operations Strategy
Carvana —Atlanta, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Schematics
- English
- Wellness program
- Health insurance
Quick Apply
Security Systems Project & Integration Specialist
Carvana —Atlanta, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Schematics
- English
- Wellness program
- Health insurance
Quick Apply
Route Relief Sales Representative
Community Coffee Company, L.L.C. —Atlanta, GA
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Centralized Leasing Specialist
Hunt Military Communities —Alpharetta, GA
- Extended hours
- OSHA
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
11d
Business Office Manager
Please Select Community Name/Brand —Johns Creek, GA
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
12h

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Member Experience & Communications Manager

Rx Valet, LLC
Lawrenceville, GA

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
5 hours ago

Benefits

Internet reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

AI chatbots
Teamwork
Texting/chatbox tools
Project management experience in technology
Phone communication
Team leadership
Team development
IVR
Machine intelligence
Bachelor's degree
Organizational skills
Leading team collaboration initiatives
Managing projects
Telephone systems
Business Administration
AI-driven automation
Email automation
Call center management
Senior leadership
Team building

Full Job Description

Job Overview

The Member Experience & Communications Manager is responsible for designing, managing, and continually improving every communication channel that connects Rx Valet with its members.

This executive-level leadership role oversees our AI-powered communication strategy, phone systems, IVR technology, member texting platforms, written communications, customer engagement initiatives, and digital communication technologies.

The Director will ensure that every member interaction reflects the high-touch concierge experience that distinguishes Rx Valet from traditional pharmacy benefit managers.

This role combines customer experience leadership, communications strategy, technology management, artificial intelligence, operational excellence, and analytics to create an industry-leading member experience.

The Director will work closely with Executive Leadership, Operations, Shield PBM, Customer Service, Account Management, Pharmacy Operations, Marketing, and Information Technology to develop innovative communication strategies that improve engagement, increase efficiency, and enhance member satisfaction.
We are seeking a dynamic and energetic Member Experience & Communications Manager to lead our organization’s member engagement and communication strategies. This pivotal role involves crafting compelling content, managing media relations, and enhancing member interactions across multiple channels. The ideal candidate will thrive in a fast-paced environment, bringing a passion for storytelling, public relations expertise, and a knack for building meaningful connections with diverse audiences. Your leadership will ensure our messaging is clear, engaging, and aligned with our organizational goals, fostering a vibrant community that feels valued and informed.

Duties

Key Leadership ResponsibilitiesMember Experience Leadership

Own the end-to-end member communication experience across every communication channel, ensuring every interaction is timely, professional, empathetic, and consistent with the Rx Valet brand.

Develop communication strategies that increase member satisfaction, engagement, trust, and long-term loyalty.

Establish communication standards, service expectations, quality assurance processes, and continuous improvement initiatives.

AI Communication Strategy

Lead the organization’s AI communication roadmap.

Responsibilities include:

· AI-powered phone systems

· Intelligent call routing

· AI voice assistants

· Conversational AI

· Automated member engagement

· AI-generated communications

· Workflow automation

· Communication analytics

· Emerging communication technologies

Evaluate new technologies that improve the member experience while increasing operational efficiency.

Enterprise Communications

Provide leadership for all member communications including:

· Phone systems

· IVR design

· Text messaging platforms

· Email communications

· Automated notifications

· Member outreach campaigns

· Website communications

· Member portals

· Chat technologies

· Educational materials

· FAQs

· Letters and correspondence

· Digital communication strategies

Ensure every communication is clear, accurate, compassionate, compliant, and aligned with the organization’s mission.

Customer Engagement & Member Outreach

Design proactive engagement strategies that improve:

· Member participation

· Prescription adherence

· Program enrollment

· Customer satisfaction

· First-call resolution

· Communication responsiveness

· Digital engagement

· Member retention

Create communication journeys that anticipate member needs before they arise.

Analytics & Performance Management

Develop dashboards and KPIs to measure communication effectiveness, including:

· Call center performance

· AI utilization

· Member satisfaction

· Text engagement

· Email engagement

· Response times

· Communication quality

· Customer feedback

· Operational efficiency

Use data-driven insights to continuously optimize the member experience.

Leadership & Collaboration

Serve as the organizational leader for member communications by partnering with:

· Executive Leadership

· Operations

· Shield PBM

· Customer Service

· Pharmacy Operations

· Clinical Services

· Account Management

· Marketing

· IT

Qualifications Required

· Bachelor’s degree in Communications, Business Administration, Marketing, Healthcare Administration, Information Technology, or a related field.

· 5+ years of leadership experience in communications, customer experience, contact center operations, member engagement, or healthcare operations.

· Exceptional written and verbal communication skills.

· Experience leading communication technologies, phone systems, IVR platforms, and digital engagement initiatives.

· Experience implementing or managing AI-enabled customer communication platforms.

· Strong leadership and team development skills.

· Excellent analytical, organizational, and project management abilities.

· Proven ability to manage multiple priorities in a fast-paced environment.

Join us as a Member Experience & Communications Manager if you are passionate about creating impactful narratives that resonate with communities. Bring your expertise in media relations, content creation, and strategic communication to foster an inclusive environment where members feel connected, informed, and inspired. This is an exciting opportunity to lead innovative outreach efforts that make a meaningful difference!

Why Join Rx Valet?

This is a unique opportunity to build and lead one of the most innovative member engagement programs in healthcare.

As Director of Member Experience & Communications, you will help define how AI and human interaction work together to create an exceptional healthcare experience. Your leadership will directly influence how thousands of members access affordable medications while positioning Rx Valet as the industry leader in member communications and concierge service.

If you are passionate about customer experience, communication, technology, innovation, and making a meaningful difference in people’s lives, we encourage you to apply.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Internet reimbursement
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Lawrenceville, GA 30044

Quick Apply

Refine Your Search

internet program manager jobs in duluth, ga

Member Experience & Communications Manager

Printer Field Service Manager

Sales & Marketing Manager

General Manager

Maintenance Supervisor - Reserve at Peachtree Corners

Maintenance Supervisor

Civil Project Manager

Business Development Manager

PT Jewelry Merchandiser - Buckhead

Senior Director of Contracts

Senior Account Sales Representative (Bilingual Spanish)

Sales Representative

Business Development Manager

Maintenance Supervisor

Maintenance Supervisor - Villas at Princeton Lakes

Project Specialist, Safe and Secure Operations Strategy

Security Systems Project & Integration Specialist

Route Relief Sales Representative

Centralized Leasing Specialist

Business Office Manager

I want to receive the latest job alert for internet program manager in duluth, ga

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