Top 47 Senior customer service representative Jobs in Duluth, Ga

Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Duluth, GA
- $21 - $23 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Bloomingdale's Digital Customer Care Specialist - Late schedule, Full-Time, Hybrid, With Weekends
Macy’s —Atlanta, GA
- $18.40 - $27.21 an hour
- Weekends as needed
- Research
- Analysis skills
- Organizational skills
- Store discount
- Paid holidays
1d
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
9d
Senior Customer Service Specialist
City Of Roswell —Roswell, GA
- $27.57 - $35.84 an hour
- Full-time
- Writing skills
- Basic math
- Research
Quick Apply
Sr. Customer Service Representative
Owens & Minor Distribution Inc. —Atlanta, GA
- Up to $25 an hour
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Health savings account
- Disability insurance
Quick Apply
7d
Senior Customer Service Manager
Uline —Buford, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
13d
Senior Customer Service Manager
Uline —Braselton, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
13d
Sr Customer Care Specialist (Manheim)
Cox Automotive —Atlanta, GA
- $22.02 - $33.08 an hour
- Overtime
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
- Paid jury duty
- Paid holidays
12d
Senior Customer Success Manager (Remote - GA)
Nodes & Links —Atlanta, GA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Manager, Partner Care
Priority Technology Holdings, LLC —Alpharetta, GA
- $66,000 - $84,000 a year
- Full-time
- Remote
- Analysis skills
- Recruiting
- Senior level
- Health savings account
- Employee stock purchase plan
Quick Apply
14d
Senior Manager, Customer Success (Money)
Intuit —Atlanta, GA
- $143,500 - $233,000 a year
- 5 years
- Mentoring
- Senior level
Senior Consultant, Client Success
Visa U.S.A. Inc. —Atlanta, GA
- $127,300 - $204,100 a year
- Full-time
- Sales
- Office
- Bachelor's degree
- Wellness program
- Health savings account
6d
Senior Manager, Integration & POS Services
Priority Technology Holdings, LLC —Alpharetta, GA
- $93 an hour
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Mentoring
- Health savings account
- Employee stock purchase plan
Quick Apply
Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
Sr. Manager, Payment Excellence
Hyundai Capital America —Atlanta, GA
- $113,097.60 - $175,301.28 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Research
- Paid parental leave
- Health savings account
Senior Director, Servicing Operations
Mission Lane —Atlanta, GA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
14d
Customer Care Associate II - USABlueBook- Atlanta, GA
HD Supply —Atlanta, GA
- Full-time
- Spanish
- English
- Research
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
13d
WorkForce Software, Senior Client Success Manager
ADP —Alpharetta, GA
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Senior / Director, Customer Support
Saviynt —Atlanta, GA
- Weekends as needed
- Hybrid work
- Product management
- Organizational skills
- Senior level
Quick Apply

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Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Shane Co. -
Duluth, GA

Apply Now

Job Details

Full-time
$21 - $23 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Retail customer service procedures
Customer communication
Writing skills
English
High school diploma or GED
Customer engagement

Full Job Description

Overview:

We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers’ needs. If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers. You’ll be joining a team where your contributions make a difference!

Responsibilities:

As a Shane Co. Customer Service Associate You Will…

Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
Support Floor Sales activities
Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualifications:

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA). Prior experience with jewelry is neither relevant nor required… we will teach you!
We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
Excellent communication and interpersonal skills.
Demonstrated attention to detail and accuracy.
Comfortable with technology and comfortable learning new systems and processes.
Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Genuine enjoyment in providing great service.
Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Application Deadline: Initial consideration will be given to applications received by 8/9/26. Applications received after this date may be considered if the position remains open or the application period is extended.

Behavioral Characteristics:

People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail. Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day. A focus on task-management is required, along with the ability to focus on people and relationships.

Why Work for Shane Co.?:

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

Base Pay range for this role is $21 to $23 for Customer Service Associate and $22 to $25 for Senior Customer Service Associate, which applies to this specific role in this location only.

Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:

Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Beyond pay:

We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
- Competitive medical, dental, and vision coverage.
- Competitive 401(k) plan with company match.
- Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
- Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
- Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
- Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
We offer dedicated training specific to your role in our company.
We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor via or work authorization.

Apply Now

Refine Your Search

senior customer service representative jobs in duluth, ga

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Bloomingdale's Digital Customer Care Specialist - Late schedule, Full-Time, Hybrid, With Weekends

Senior Customer Support Services Specialist

Senior Customer Service Specialist

Sr. Customer Service Representative

Senior Customer Service Manager

Senior Customer Service Manager

Sr Customer Care Specialist (Manheim)

Senior Customer Success Manager (Remote - GA)

Manager, Partner Care

Senior Manager, Customer Success (Money)

Senior Consultant, Client Success

Senior Manager, Integration & POS Services

Sr. Manager, Customer Success

Sr. Manager, Payment Excellence

Senior Director, Servicing Operations

Customer Care Associate II - USABlueBook- Atlanta, GA

Senior Manager, Customer Success Management - Enterprise US East/EMEA

WorkForce Software, Senior Client Success Manager

Senior / Director, Customer Support

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