Top 16 Software support analyst Jobs in Duluth, Ga

Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
11d
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
7d
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
4d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
13d
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
IT Support Analyst II / Endpoint Specialist - onsite
Georgia Banking Company —Atlanta, GA
- Monday to Friday
- Mid-level
- Office
- Windows
Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level
Systems Analyst
ATC —Atlanta, GA
- Contract
- Microsoft Outlook
- Word processing
- Mid-level
Payroll Product Support Analyst
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Research
- Finance
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Technical Product Support Analyst, Senior
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Java
- Finance
Product Training Analyst
Deluxe —Atlanta, GA
- Email
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Disability insurance
4d

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PC Support Analyst
Yamaha Motor US —Marietta, GA
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software support analyst jobs near duluth, ga

Technical Support Analyst

Waystar -
Duluth, GA

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Job Details

Full-time
11 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Paid time off
Adoption assistance
Parental leave
401(k) matching
Pet insurance

Qualifications

Live chat
X12 EDI
Personal service client interaction documentation
Customer relationship building
Technical support via phone
EDI
Texting/chatbox tools
Phone communication
Mid-level
Managing clients in a customer support role
Salesforce Cloud
Bachelor's degree
Medical billing
Sales management systems proficiency
Medical claims submission
Customer information system software
Communication skills
Client interaction via phone calls

Full Job Description

ABOUT THIS POSITION

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more eﬃcient and successful – day in and day out.

WHAT YOU'LL DO

Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter
Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

WHAT YOU'LL NEED

Honesty and integrity – always doing the right thing for our clients

Passion for service and a dedication to client satisfaction
A curious nature that seeks to understand the root of the issue
Focused on delivering on our promises
Willing to do whatever it takes to always bring our best work
Unafraid to move with speed and efficiency to make things happen

A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
Prior use of Salesforce or another customer relationship management software
Bachelor’s Degree

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply Now

Refine Your Search

software support analyst jobs in duluth, ga

Technical Support Analyst

PC Support Analyst

IT Support Analyst

Technical Support Analyst I

Support Analyst - Integrations & Analytics

Client Support Analyst I

Support Analyst

IT Support Analyst II / Endpoint Specialist - onsite

Application Support Analyst

Systems Analyst

Payroll Product Support Analyst

Analyst, EUC

Technical Product Support Analyst, Senior

Product Training Analyst

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