Top 349 technical support occupations Jobs in duluth, ga

Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Cumming, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
HVAC Troubleshooting Specialist - No Field Work
Paramount Staffing LLC —Suwanee, GA
- $26 an hour
- Overtime
- Spanish
- Computer literacy
- Mid-level
Quick Apply
HVAC Customer Care
Paramount Staffing LLC —Suwanee, GA
- $26 an hour
- Overtime
- Spanish
- Computer literacy
- Mid-level
Quick Apply
Data Center Support Technician
H5 Data Centers —Atlanta, GA
- $15 - $16 an hour
- Part-time
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Support Administrator | Tier 2
Resolution Technologies —Atlanta, GA
- Contract
- Azure
- Mid-level
- Windows
Technical Support Analyst I
IPA - Innovative Product Achievements —Duluth, GA
- $21.63 - $24.04 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health savings account
6d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office
Help Desk Support Specialist
Pearlman Group —Suwanee, GA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- System design
- Mid-level
PC Technician
Saia Inc —Johns Creek, GA
- $23.82 - $27.57 an hour
- Part-time
- Customer service
- Research
- Mid-level
Quick Apply
2d
Technical Application Support Specialist
PossibleNow —Duluth, GA
- Email
- Microsoft Excel
- Mid-level
- Windows
Call Center Operator
INTRALOT INC —Duluth, GA
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Technical Support Engineer I
Innovative Product Achievements, LLC (IPA) —Duluth, GA
- $27 - $29 an hour
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Schematics
- Paid parental leave
- Health savings account
Quick Apply
1d
Technical Support Specialist
Siemens —Peachtree Corners, GA
- $61,547 - $105,509 a year
- Full-time
- Hybrid work
- Mid-level
- Residential
- US work authorization
Network Security Technical Support Representative
Barracuda Networks Inc. —Alpharetta, GA
- $21 an hour
- Full-time
- Hybrid work
- Associate's degree
- Communication skills
- Python
- Health insurance
- Paid time off
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
1d
Technical Support Representative
Barracuda Networks Inc. —Alpharetta, GA
- Hybrid work
- Associate's degree
- Python
- Entry level
- Health insurance
- Paid time off
Quick Apply
1d
Customer Support I, Customs Compliance
Magaya Corporation —Atlanta, GA
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Suwanee, GA
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
ServiceNow Support Specialist
Pritchard Industries LLC —Duluth, GA
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply

I want to receive the latest job alert for technical support occupations in duluth, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near duluth, ga

Senior Service Desk Technician (Tier 2 – MSP)

Snap Tech IT, LLC -
Cumming, GA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Serving clients
Technical documentation
Microsoft Exchange
Windows
Driver's License
Problem-solving
Customer support ticket management
IP networking
Ticketing system technical support

Full Job Description

Senior Service Desk Technician (Tier 2 – MSP)

Location: Cumming, GA
Type: Full-Time | In Office
Schedule: Monday–Friday, 7:50am–5:00pm
Salary Range: $60,000–$70,000 (based on experience)

Snap Tech IT is hiring a Senior Service Desk Technician to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.

This is not an entry-level help desk role and not a junior training position.

Important – Please Read Before Applying

You will struggle in this role if your experience is limited to:

Tier 1 help desk or password-reset work
Home labs, self-study, or classroom-only experience
Supporting a single internal environment with low ticket volume

We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.

What You’ll Do

Act as a Tier 2 escalation resource for complex technical issues
Provide remote technical support to multiple business clients in a B2B MSP environment
Troubleshoot and resolve advanced issues involving:
Windows 10/11
Microsoft 365 (Exchange, Azure AD basics)
Active Directory (users, groups, GPO awareness)
Networking fundamentals (DNS, DHCP, TCP/IP)
Own tickets through resolution, not just handoffs
Perform technical triage and determine issue severity and root cause
Use ConnectWise Automate and our ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with other technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations (valid driver’s license required)

What We’re Looking For

You are someone who:

Regularly handles escalated or non-routine tickets
Is comfortable troubleshooting issues where the answer isn’t obvious
Can manage multiple priorities in a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and follows issues through to resolution
Values documentation, process, and accountability
Understands MSP expectations around responsiveness and efficiency

Required Qualifications

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of:
Windows OS
Microsoft 365
Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and documenting work thoroughly
Strong customer service and communication skills

Strongly Preferred (Not Required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

About Snap Tech IT

Since 2001, Snap Tech IT has provided managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that values curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?
This is a full‑time, in‑office role in Cumming, GA (Monday–Friday). Please confirm your availability.
Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).
Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.
Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?

Experience:

IT Support/ Help Desk: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support occupations jobs in duluth, ga

Senior Service Desk Technician (Tier 2 – MSP)

HVAC Troubleshooting Specialist - No Field Work

HVAC Customer Care

Data Center Support Technician

IT Support Administrator | Tier 2

Technical Support Analyst I

Service Desk Analyst

HELPDESK SUPPORT TECHNICIAN

Help Desk Support Specialist

PC Technician

Technical Application Support Specialist

Call Center Operator

Technical Support Engineer I

Technical Support Specialist

Network Security Technical Support Representative

Helpdesk Technician

Technical Support Representative

Customer Support I, Customs Compliance

IT Support Desk Operator

ServiceNow Support Specialist

I want to receive the latest job alert for technical support occupations in duluth, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected