Top 16 Customer care coordinator Jobs in Duluth, Mn

Customer Care Coordinator-Order Experience I
Numotion —Hermantown, MN
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Scheduler/Patient Care Coordinator
In Motion Therapy, Inc. —Duluth, MN
- $18 - $22 an hour
- Full-time
- Private practice
- Customer service
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Health Unit Coordinator- Diagnostic Imaging
Essentia Health —Duluth, MN
- $20.20 - $30.09 an hour
- Weekends as needed
- Hospital
- Customer service
- Telemetry
- Disability insurance
- Health insurance
Quick Apply
3d
Patient Care Coordinator - Hermantown
Park Dental —Hermantown, MN
- $24.00 - $27.15 an hour
- Part-time
- Dental office
- Administrative experience
- Organizational skills
- Health savings account
- Employee stock purchase plan
10d
Health Unit Coordinator- Radiology
Essentia Health —Duluth, MN
- $20.20 - $30.09 an hour
- Part-time
- Patient monitoring
- Hospital
- Telemetry
- Disability insurance
- Health insurance
Quick Apply
3d
Health Unit Coordinator- Peds/NICU
Essentia Health —Duluth, MN
- $18.69 - $27.85 an hour
- Part-time
- Pediatrics
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
3d
Health Unit Coordinator-HUC- Birthplace
Essentia Health —Duluth, MN
- $18.69 - $27.85 an hour
- Part-time
- Hospital
- Telemetry
- 1 year
- Disability insurance
- Health insurance
Quick Apply
HEALTH UNIT COORDINATOR - 2W ONCOLOGY-MED
ASPIRUS HEALTH —Duluth, MN
- $18.70 - $27.11 an hour
- Part-time
- Hospital
- Computer literacy
- Writing skills
- Wellness program
- Retirement plan
SURGERY SCHEDULING COORDINATOR - GASTROENTEROLOGY CLINIC
ASPIRUS HEALTH —Duluth, MN
- $20.01 - $29.01 an hour
- 8 hour shift
- Writing skills
- Basic math
- English
- Wellness program
- Retirement plan
8d
Health Unit Coordinator- Radiology (Casual)
Essentia Health —Duluth, MN
- $18.69 - $27.85 an hour
- Part-time
- Patient monitoring
- Hospital
- Clinic
- Disability insurance
- Health insurance
Quick Apply
3d
Health Unit Coordinator
Essentia Health —Duluth, MN
- $20.20 - $30.09 an hour
- Weekends as needed
- Hospital
- Clinic
- Telemetry
- Disability insurance
- Health insurance
Quick Apply
10d
SURGERY SCHEDULER - PAIN CLINIC
ASPIRUS HEALTH —Duluth, MN
- $17.44 - $25.28 an hour
- 8 hour shift
- Surgery
- Writing skills
- Basic math
- Wellness program
- Retirement plan
8d

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Customer Care Coordinator-Order Experience I
Numotion —Hermantown, MN
§ Prolonged periods of time working at a desk and/or on a computer. § Enters orders into order processing system assuring that efforts are made to accurately…
Steve O'Neil Apartments Family Coach
Chum —Duluth, MN
In conjunction with families and individuals, develop an Individualized Service Plan, based on the housing assessment, to establish goals and action steps…
$20.30 an hour
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Nutrition Care Coordinator
Option Care Enterprises, Inc. —Columbus, OH
Places outbound calls to patients in advance of monthly refill. Takes payment from patients/caregivers as required, and escalates payment questions/concerns to…
$17.02 - $28.38 an hour
Quick Apply
3d
Client Coordinator
Maxim Healthcare Services Direct —Columbus, OH
Must meet all federal, state, and local requirements. Retirement Planning: 401(k) savings plan with company matching.
$21 an hour
Quick Apply
1d

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Customer Care Coordinator-Order Experience I

Numotion -
Hermantown, MN

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Individual consumer customer service

Full Job Description

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

KEY RESPONSIBILITIES:

§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.

§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.

§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.

§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.

§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

§ Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.

§ Meets all set productivity and performance standards

§ Participates in New Equipment department initiatives to continually improve department results.

§ Other duties as assigned by manager

§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

§ Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

§ High school diploma or general education degree (GED) or equivalent combination of experience and education.

§ Minimum one year of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

§ Strong communication skills, both written and verbal

§ Strong listening, organization and priority setting skills.

§ Ability to work in a fast-paced environment and juggle multiple priorities.

§ Ability to think quickly, assess a situation and make a sound decision.

§ Ability to provide best-in-class customer service

§ Working knowledge of service order processing experience

§ Knowledge of complex rehab equipment and products

§ Prior experience working in durable medical equipment industry

§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

§ Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequent use of hands, wrists, fingers associate with computer equipment.

§ Prolonged periods of time working at a desk and/or on a computer.

§ Occasionally move and reach with arms and hands.

§ Ability to communicate effectively.

§ Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Refine Your Search

customer care coordinator jobs in duluth, mn

Customer Care Coordinator-Order Experience I

Scheduler/Patient Care Coordinator

Health Unit Coordinator- Diagnostic Imaging

Patient Care Coordinator - Hermantown

Health Unit Coordinator- Radiology

Health Unit Coordinator- Peds/NICU

Health Unit Coordinator-HUC- Birthplace

HEALTH UNIT COORDINATOR - 2W ONCOLOGY-MED

SURGERY SCHEDULING COORDINATOR - GASTROENTEROLOGY CLINIC

Health Unit Coordinator- Radiology (Casual)

Health Unit Coordinator

SURGERY SCHEDULER - PAIN CLINIC

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