Top 134 Customer service team lead Jobs in Duluth, Mn

Sales Operations Manager
Arctic Compressor —Superior, WI
- $60,000 - $80,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
Quick Apply
10d
Sales Specialist
HOM FURNITURE —Hermantown, MN
- $18 - $24 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Associate's degree
- Paid training
- Health insurance
Quick Apply
Area Sales Specialist
Peak Business Group LLC —Minnesota
- $75,000 - $135,000 a year
- Full-time
- High school diploma or GED
- Business development
- Driver's License
- Flexible schedule
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Customer Support Manager
Nuss Truck & Equipment —Duluth, MN
- $45,000 - $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
10d
Bilingual Retail Customer Service Specialist (Spanish)
Sherwin-Williams —Hermantown, MN
- $17.02 - $19.00 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Vending Sales and Operations Manager
Bernicks Pepsi Cola of Dresser Inc —Duluth, MN
- $70,000 - $95,000 a year
- Full-time
- Marketing
- Customer service
- Analysis skills
- Mileage reimbursement
- Health insurance
Quick Apply
Operations Manager
Spherion-Duluth, MN —Cloquet, MN
- $80,000 - $120,000 a year
- Full-time
- ERP systems
- Mid-level
- Welding
- AD&D insurance
- Disability insurance
Quick Apply
Loan Sales Specialist
OneMain Financial —Hermantown, MN
- $17 - $20 an hour
- Extended hours
- Office
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Paid holidays
14d
Operations Supervisor
Braun Intertec —Duluth, MN
- $73,000 - $109,000 a year
- Online Application
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Associate – The UPS Store (Duluth, MN)
Store 2931 —Duluth, MN
- $32,500 a year
- 8 hour shift
- Computer literacy
- Basic math
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
3d
Operations Specialist, Customer Care Team
maurices —Duluth, MN
- Full-time
- Mid-level
- Office
- 1 year
- Health savings account
- Paid holidays
12d
Customer Care Coordinator-Order Experience I
Numotion —Hermantown, MN
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Airport Customer Service Supervisor - DLH
Unifi Aviation, LLC —Duluth, MN
- $21 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
6d
Shift Supervisor
CVS Health —Duluth, MN
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
Customer Service Representative
Lakes Gas Co —Hermantown, MN
- $20 - $22 an hour
- Full-time
- Microsoft Word
- Office
- Driver's License
3d
Customer Service Representative
Pack & Mail —Cloquet, MN
- From $15 an hour
- Part-time
- Basic math
- Ability to lift 50 pounds
- Fingerprint clearance
- On-the-job training
Quick Apply
Branch Operations Manager
Tom Kraemer —Carlton, MN
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Recruiting
- Paid holidays
- Dental insurance
Customer Sales & Service Representative
1100 Applied Industrial Technologies, Inc. —Duluth, MN
- Full-time
- Mid-level
- Warehouse
13d
Customer Service Associate
Savers/Value Village —Duluth, MN
- $15.00 - $19.76 an hour
- Part-time
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Vice President-Customer Support
Cirrus Aircraft —Duluth, MN
- $204,549.27 - $258,513.90 a year
- Extended hours
- Remote
- 11+ years
- Research
- Master's degree
- Wellness program
- Paid jury duty

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Sales Operations Manager

Arctic Compressor
Superior, WI

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
10 days ago

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Growing experience
Customer communication
Operational analysis
Customer relationship building
Pipedrive
Managing teams in a customer support role
Sales workflow optimization
Workflow management (operations management method)
Data cleaning
Coaching
Customer satisfaction tracking
Opportunity Management
Incident Escalation
Frontline customer support management
Meeting scheduling
Managing clients in a customer support role
Team development
Collaboration with product development teams
Sales performance monitoring (sales process improvement strategies)
Client retention
Mentoring
Data analytics
Leading team collaboration initiatives
Sales pipeline management
Senior level
Project leadership
Cross-functional team management
Process management
Leadership
Team motivation (leadership skill)

Full Job Description

Sales Operations Manager

Arctic Compressor is a rapidly growing, family-owned manufacturing business located in Superior, Wisconsin that distributes its products exclusively through a nationwide dealer network.

Position Overview: We are looking for a highly strategic, proactive, and process-driven Sales Operations Manager to serve as the operational engine for our organization. In this role, you will lead a lean, focused sales support team (currently consisting of two direct reports, with the expectation to build and scale the department over time to support the growing needs of the business). While you will not directly manage the outside sales team (Segment leaders and their Territory Managers), you will act as their ultimate operational partner and shield—bridging the gap between active sales and post-sale success. You will enforce CRM integrity, establish internal guardrails, and foster a "How Can We?" culture that maximizes field time and accelerates revenue.

Core Responsibilities

Team Leadership & Department Scaling

Lead, Mentor, and Grow: Direct and coach the current Sales Operations & Support team, taking ownership of scaling this department as the company's needs expand.
Oversee Dealer Support: Ensure support functions operate smoothly, providing external dealers and internal reps with the resources, order updates, and operational support they need to succeed
Escalation Management: Serve as the primary point of escalation for complex customer, dealer, or rep issues, resolving disputes with a focus on long-term relationship retention.

Sales Enablement & Admin Relief

Eliminate Admin Grind: Champion a department culture laser-focused on absorbing administrative burdens from the outside sales team, maximizing their face-to-face field time and enabling them to focus on high-level selling.
Calendar & Workflow Optimization: Lead your support team to proactively manage and streamline rep calendars, optimizing travel and meeting schedules for maximum efficiency.
Establish Operational Guardrails: Partner with sales leadership to create firm, clear boundaries and processes for the outside sales team that keep them organized and compliant without stifling their ability to sell.

CRM Accountability & Pipeline Management

Own CRM Integrity: Serve as the ultimate champion for our CRM (Pipedrive), driving strict accountability and data stewardship across the sales and operations teams.
Protect the Pipeline: Implement rigorous lead-tracking processes to guarantee that zero new sales opportunities or inbound inquiries slip through the cracks.
Pipeline Visibility: Ensure all accounts, deals, and activities are accurately logged and maintained to provide leadership with a crystal-clear view of the sales pipeline.

Internal Service Level Agreements (SLA) & Cross-Functional Collaboration

Enforce Internal SLAs: Establish and hold the organization accountable to strict internal Service Level Agreements (SLAs) for quote turnarounds, dealer requests, and inter-departmental communication.
Cross-Functional Accountability: Act as the primary communication between Sales, Engineering, and Operations to ensure commitments made to the field are delivered on time.
Feedback Loop: Act as the voice of the customer and the dealer within the organization, sharing critical feedback with Operations, Engineering, and Marketing to improve products and messaging.
Data Analysis: Track and analyze customer feedback, quote volumes, and resolution times to identify systemic bottlenecks and present actionable insights to leadership.

Who You Are (The Qualities)

The Diplomatic Enforcer: You are highly organized and comfortable holding people accountable. You can firmly uphold CRM rules with a high-performing sales rep, or hold Engineering/Operations to the SLA, without alienating them. You build bridges, but you hold the line.
A "How Can We?" Mindset: You are an enabler, not a roadblock. When faced with unique challenges or special customer requests, your default instinct is never a flat "no," but rather, "Yes, and here is what we need to make it happen." You are a creative facilitator who wants to get to "yes," while possessing the operational maturity to gracefully redirect or escalate when a request is truly out of bounds.
The "Shield" Mentality: You possess a deep sense of ownership over the sales team's time. You view every administrative hurdle as an enemy to revenue, and you take pride in clearing the path so your territory managers can do what they do best: sell.
Systems Thinker: You naturally see the big picture. When a quote gets delayed or a deal slips through the cracks, you don't just put out the fire—you look at the underlying process to figure out how to prevent it from ever happening again.
Servant Leader: You thrive on building up the people around you. You want to empower your lean support team to take ownership of their roles, giving them the tools and confidence they need to succeed while planning for the team's future growth.
Calm Under Pressure: Sales moves fast, and escalations happen. You don't get rattled when an urgent dealer issue arises; instead, you become the calm, stabilizing force that resolves the problem logically and fairly.

How You Will Know You’re a Great Fit Here

You get genuinely frustrated when you see people doing repetitive, manual tasks that could be solved with a clear process or a workflow rule.
You are not intimidated by strong personalities. You are entirely comfortable looking a top-performing outside sales rep in the eye and saying, "I need this logged in Pipedrive before we can move forward."
You understand the inherent friction between Sales (who want things yesterday) and Operations/Engineering (who need time to do things right), and you enjoy being the translator and mediator between those worlds.
You believe that data hygiene isn't just "busywork"—it is the exact foundation that allows a company to scale, forecast, and win.
You measure your own success by how seamlessly the sales engine runs and how little the sales team has to think about administration.

The Baseline Experience

Proven leadership experience managing a customer success, sales support, operations, or revenue operations team (experience growing a small team is a plus).
Deep familiarity with CRM platforms (experience as a Pipedrive champion/administrator is a massive advantage).
A strong track record of cross-functional project management—specifically working alongside sales, operations, and technical/engineering departments.
Experience establishing, tracking, and enforcing team KPIs and internal SLAs.

Attributes:

Reports To: Director of Sales
Position Type: Full-time
Working Hours: Monday-Thursday (8:00 AM - 5:00 PM) & Friday (8:00 AM - Noon)
Work Environment: This position primarily operates in a professional office environment using standard office equipment and also in a manufacturing environment that requires the employee to follow safety protocols.
Travel: None expected.

Benefits:

Paid Time Off
Paid Holidays
Health Insurance
Health Share Option
Dental & Vision Insurance
Life Insurance
401(k)
Profit Sharing
YMCA membership discounts
Snacks and Cameron's coffee in the breakroom
Growing workforce with advancement opportunities
Fun, team-oriented atmosphere

Quick Apply

Refine Your Search

customer service team lead jobs in duluth, mn

Sales Operations Manager

Sales Specialist

Area Sales Specialist

Customer Support Manager

Bilingual Retail Customer Service Specialist (Spanish)

Vending Sales and Operations Manager

Operations Manager

Loan Sales Specialist

Operations Supervisor

Customer Service Associate – The UPS Store (Duluth, MN)

Operations Specialist, Customer Care Team

Customer Care Coordinator-Order Experience I

Airport Customer Service Supervisor - DLH

Shift Supervisor

Customer Service Representative

Customer Service Representative

Branch Operations Manager

Customer Sales & Service Representative

Customer Service Associate

Vice President-Customer Support

I want to receive the latest job alert for customer service team lead in duluth, mn

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