Top 6 Help desk specialist Jobs in Duluth, Mn

Help Desk Specialist
Tusker —Duluth, MN
- $40,000 - $45,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
11d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Duluth, MN
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Library Services Desk Supervisor
University of Minnesota —Duluth, MN
Ensuring high quality service at the main service point in the library, assisting library users with questions, loans, and group study room check outs,…
10d
iTLC Support Technician (full-time/1950 hours/year) @ Northwood Tech Superior Campus
Northwood Technical College —Superior, WI
Ability to obtain driver’s license and insurance coverage in accordance with College policy. Monitor and respond to service desk tickets, providing Tier 1…
$22.08 an hour
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for help desk specialist in duluth, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk specialist jobs near duluth, mn

Remote Helpdesk jobs in Colorado Springs, CO

Peer Wellness Specialist jobs in Oregon

Hearing Aid Specialist jobs in Virginia

Helpdesk Specialist jobs in Dallas, TX

Helpdesk Specialist jobs in Riverside, CA

Helpdesk Specialist jobs in Broussard, LA

Helpdesk Specialist jobs in La Verne, CA

Fraud Specialist jobs in Dallas, TX

Technical Specialist jobs in Evendale, OH

Technical Specialist jobs in Alexandria, VA

Qualified Behavioral Health Specialist jobs in Ohio

It Specialist jobs in Chicago, IL

Technical Specialist jobs in Plano, TX

Technical Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Technical Specialist jobs in Passaic, NJ

Accounts Receivable Specialist jobs in Phoenix, AZ

Technical Specialist jobs in San Jose, CA

Badging Specialist jobs in Washington, DC

Technical Specialist jobs in Cambridge, MA

Help Desk Specialist

Tusker -
Duluth, MN

Apply Now

Job Details

Full-time
$40,000 - $45,000 a year
11 days ago

Qualifications

Confidential information handling
Wireless networking
Network infrastructure
Driver's License
Computer hardware
Data interpretation
System security

Full Job Description

Tusker helps organizations build secure, scalable cloud environments that evolve with their business. From migration to modernization, we design dependable, efficient infrastructure that simplifies complexity and keeps your operations running smoothly at every stage.

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of tools and resources to address trouble tickets related to hardware, software, and internet-based issues. The Help Desk Specialist must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency.

Essential Duties and Responsibilities

Provide phone support to Tusker customers, including remote desktop and server support.
Monitor and perform routine server health checks for maintenance customers.
Monitor service alerts from our various tools, identify and resolves issues related to those alerts.
Review, follow-up on and complete assigned activity in ticketing system
Monitor service board and ensure that tickets are worked within the customers’ Service Level Agreement and promised timeline.
Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
Escalate repeated or unresolved service tickets to the Service/Engineering Manager.
Manage configuration changes of monitoring and management software to ensure the highest level of customer support.
Provide and analyze reports on the health and service history of contracted customers.

Competencies and Skills

Strong written and excellent verbal communication skills –attention to detail is imperative.
Must be able to sort through data to determine appropriate conclusions and ensure that every step of a task is completed.
Must be able to follow directions and ask questions where specific steps have not been given. However, the ability to grow and become more self-reliant is important.
Must be able to maintain confidentiality and discretion.
The ability to balance quantity of work with quality of work is important.
Reliability in completing tasks is imperative.
Must maintain a valid driver’s license and provide own method of transportation to customer sites as needed.
Must show a desire to take on new tasks, learn new skills and assist others.
The ability to follow though until issues are confirmed resolved is imperative.
The ability to provide thorough and timely documentation is essential.
Must maintain professional attitude and demeanor in verbal and written communication with customers.

Knowledge, Education & Experience

Must understand workstations, server, security, wireless, network infrastructure, etc. System and topologies that Tusker sells and services.
General knowledge of the Networking Service industry and products.
Minimum of 1+ years of computer /networking experience.
High School education or GED and Post-secondary education in field.

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Apply Now

Refine Your Search

help desk specialist jobs in duluth, mn

Help Desk Specialist

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for help desk specialist in duluth, mn

Explore jobs in more locations

Essential Duties and Responsibilities

Competencies and Skills

Knowledge, Education & Experience

Job Seeker Tools

Employer Tools

Browse

Stay Connected