Top 256 Customer service manager Jobs in Duluth Ga

Customer Success Manager
Koki Holdings America Ltd. —Braselton, GA
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Route Service Manager - UniFirst
UniFirst —Norcross, GA
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
2d
Customer Service Manager
Hobby Lobby —Duluth, GA
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
VP, Customer Support
Transact Campus —Alpharetta, GA
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Customer Success Manager
Mission Communications LLC —Norcross, GA
- Hybrid work
- Microsoft Outlook
- Computer Science
- Engineering
- Health savings account
- Paid holidays
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Service Manager
IntegriCom, Inc. —Suwanee, GA
- $72,000 - $80,000 a year
- Full-time
- 5 years
- No experience needed
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Success Manager
Eulerity —Atlanta, GA
- $70,000 - $120,000 a year
- Multiple hires
- Remote
- Senior level
- 2 years
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
National Customer Service Manager
S.P. Richards Company —Atlanta, GA
- Full-time
- Management
- Word processing
- Computer literacy
Quick Apply
Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site
Impact Alliance —Alpharetta, GA
- $65,000 - $80,000 a year
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Claims Customer Service Supervisor
Atlantic American Corporation —Brookhaven, GA
- Full-time
- Writing skills
- Mid-level
- 3 years
Quick Apply
Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation
McMaster-Carr —Atlanta, GA
- $175,000 - $390,000 a year
- US work authorization
- Senior level
- Leadership
- Profit sharing
- Paid parental leave
Customer Service Manager
Cubesmart —Marietta, GA
- Day shift
- Computer literacy
- Mid-level
- Driver's License
- Health savings account
- Health insurance
3d
Product Support Manager, Health
Google —Atlanta, GA
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
5d
Senior Manager, Customer Success
ResMed —Atlanta, GA
- $130,000 - $161,000 a year
- Full-time
- Nursing
- 8 years
- Mentoring
- Commuter assistance
- Health savings account
Manager, Customer Success - Secondary Education East Coast (USA Remote)
Turnitin, LLC —Atlanta, GA
- $91,935 - $153,225 a year
- Full-time
- Remote
- Google Workspace
- Salesforce
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Federal Reserve Financial Services Manager, Operations Customer Testing Services
Federal Reserve Bank of Atlanta —Atlanta, GA
- Full-time
- Office
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
10d
Lead Customer Service Rep
Sharecare —Atlanta, GA
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Flexible schedule
4d
Director - Customer Solution Center
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Business Administration
Customer Support Manager
JBT Marel —Alpharetta, GA
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Customer Success Manager - Refreshment Services (GA, Tucker)
Five Star Food Service, Inc. —Tucker, GA
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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Customer Success Manager

Koki Holdings America Ltd. -
Braselton, GA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Sales
Managing teams in a customer support role
Customer service
Team leadership
Workplace dispute resolution
Microsoft Office
Managing clients in a customer support role
Team development
Bachelor's degree
Business Administration
Manufacturing
Business operations
Call center management
Manufacturing company experience
Cost-benefit analysis (CBA)
Staff development
Team building

Full Job Description

SUMMARY:

The Customer Success Manager is responsible for driving customer satisfaction, retention, and growth by fostering strong relationships with clients and ensuring successful adoption of products and services. This role collaborates cross-functionally with internal teams and leadership to deliver a seamless customer experience and support continuous improvement initiatives across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.

SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

QUALIFICATION REQUIREMENTS:

Bachelor’s degree business administration, or in related field
7 + years managing a Customer Service and Call Center Operation
Experience working in Sales and Manufacturing preferably power-tools
Strong leadership expert in team development and positively changing departmental culture
Proficient conflict management, resolution, and negotiation skills
Excellent oral and written communication skills with the ability to present these at the executive level
Highly organized with an exceptional attention to detail
Ability to succeed in a fast-paced, multi-channel environment
Thinks big about customer engagement and takes ownership to ensure the highest level of customer experience and satisfaction
Ability to exert good judgment in order to make key business decisions that will have significant impact on the business – understanding cost/benefit analysis.
A positive attitude and can adapt to changes
Strong work ethic and detail orientation

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

KHA conforms with the American Disabilities Act (ADA).

The work environment is consistent with normal office conditions.

Job Type: Full-time

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Microsoft Office: 3 years (Preferred)
Customer Service: 7 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in duluth ga

Customer Success Manager

Route Service Manager - UniFirst

Customer Service Manager

VP, Customer Support

Customer Success Manager

Service Manager

Customer Success Manager

National Customer Service Manager

Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site

Claims Customer Service Supervisor

Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

Customer Service Manager

Product Support Manager, Health

Senior Manager, Customer Success

Manager, Customer Success - Secondary Education East Coast (USA Remote)

Federal Reserve Financial Services Manager, Operations Customer Testing Services

Lead Customer Service Rep

Director - Customer Solution Center

Customer Support Manager

Customer Success Manager - Refreshment Services (GA, Tucker)

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