Position Requirements
Education: High school preferred.
Experience: Four to six months clerical or similar work experience in a Retail Distribution or Warehouse environment is preferred. Must be able to demonstrate basic Word, Excel, Outlook and Windows. Working knowledge of WMS preferred.
Physical Requirements: Able to perform essential functions of the job, with or without reasonable accommodation. These tasks require the ability to frequently lift up to 10 pounds, occasionally lift up to 25 pounds and rarely up to 50 pounds. The Team Member should have adequate fitness level to meet the demands of frequent lifting, walking, standing, moderate climbing of stairs, occasional sitting, stooping and kneeling with or without reasonable accommodation. May be required to operate P.I.T. equipment that raises the Team Member on a platform to heights of up to 50 feet. Team Member will be required to use Personal Protective Equipment (PPE) per Distribution Center requirements.
Working Conditions: Team Member will work in a climate controlled (office) atmosphere; however there may be frequent exposure to the Distribution Center (non-climate controlled). Team Member may also be exposed to moving mechanical parts or equipment, fumes and airborne particles as regulated by OSHA. Associates may normally be exposed to and required to perform the handling, packaging, processing, storage, disposal or transport of hazardous materials, the operation of a motor vehicle, palletized equipment, machinery or power tools, repairing, maintaining or monitoring the performance or operation of any equipment, where the malfunction or disruption of which could result in injury or property damage, the operation, maintenance or oversight of infrastructure including, but not limited to, electric, gas, and water utilities, power generation or distribution and the extraction, compression, processing, handling, packaging, storage, disposal, treatment or transport of potentially volatile, flammable, combustible chemicals.
Availability: Team Member will perform shift work and must be willing to work overtime, weekends and/or holidays.
Critical Skills
Communication Skills: Must be able to effectively communicate with co-workers and management team.
Dynamic: Works hard, is enthusiastic and keen to succeed. Initiates action and makes decisions.
Flexible: Adapts readily to new situations and ways of working. Is able to cope with changing demands or objectives.
Innovating: Generates new ideas and approaches. Suggests improvements to existing procedures or systems.
Organizing: Organizes and structures own time effectively. Works systematically and plans things in advance.
Physically Capable: Has the necessary hand and motor skills needed to perform essential work activities.
Problem Solving: Identifies problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them.
Quality Conscious: Is committed to achieving and maintaining high standards. Ensures own work is correct.
Reliable: Consistent and dependable. Follows supervisors’ instructions. Respects Company policies and procedures.
Safety Conscious: Does not put self or others at risk of injury. Must be aware of personal responsibility in safety of themselves and others and acts accordingly.
Strong Organizational Skills: Able to perform multiple activities successfully; establishes clear goals and objectives and is effective at managing time/priorities.
Teamwork: Works effectively with others and cooperates with colleagues.
Technically Capable: Applies relevant knowledge, skills and procedures to all technical aspects of the job.
A competency is a characteristic of a Team Member that contributes to successful job performance and the achievement of company goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of Team Members that have a significant impact on Family Dollar’s organizational results.
Customer Focus: Dedicated to providing the highest quality products and services which meet or exceed the needs and requirements of internal and external customers. Understands customers’ expectations and utilizes that knowledge to continuously improve products and services. Makes decisions and takes action with end users in mind. Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.
Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results. Prioritizes work appropriately and ensures that the most important tasks are completed expediently. Anticipates barriers to progress and takes appropriate action without waiting for direction. Follows through to ensure that tasks are completed with a sense of urgency. Drives self and others for results, and looks for opportunities to increase effectiveness and reduce costs.
Communication Skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and interacts positively with others. Is diplomatic, tactful and professional in all communication and resolves conflicts in a cooperative manner. Presents ideas articulately and persuasively in both formal and informal settings.
Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effective decisions. Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience to understand issues and chooses the best course of action. Looks beyond the initial/surface problems to identify root causes. Takes accountability for decisions, actions and results.
Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole. Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions. Learns quickly and analyzes successes and failure to enhance job performance.
Relationship Management: Develops effective relationships and works cooperatively as part of a team. Builds rapport easily and relates well to all types of people both inside and outside the organization. Involves others in setting objectives and making decisions. Willingly shares resources and information with other team members. Defines success in terms of the whole team and recognizes the contributions of others. CI
