Top 9 Financial services remote customer support Jobs in Duncan, Sc

Customer Support Specialist I
First Bank —Greenville, SC
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
Customer Care Associate
World Acceptance Corporation —Greenville, SC
- $16 - $17 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Recoveries Call Center Manager
Global Lending Services —Greenville, SC
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Quick Apply
4d
Escalations Coordinator
Global Lending Services —Greenville, SC
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Senior Collections Call Center Manager
Global Lending Services —Greenville, SC
- Full-time
- Computer literacy
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Dealer Recoveries Manager, Operations
Global Lending Services —Greenville, SC
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Legal Recoveries Coordinator
Global Lending Services —Greenville, SC
Perform quality assurance functions to ensure compliance with internal standards as well as all applicable state and federal guidelines.
Quick Apply
Registered Nurse, Inpatient Float Pool
Rutherford Regional Health System —Rutherfordton, NC
Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
$18 an hour
Quick Apply
Virtual Branch Service Representative (Call Center)
KEMBA Financial Credit Union —Columbus, OH
In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail,…
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for financial services remote customer support in duncan, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

financial services remote customer support jobs near duncan, sc

Operations Manager jobs in Greenville, SC

Customer Service Representative jobs in Greenville, SC

Operations Manager jobs in Spring, TX

Operations Manager jobs in Lafayette, LA

Office Manager jobs in Eugene, OR

Security Manager jobs in Albuquerque, NM

Operations Manager jobs in Spokane, WA

Operations Manager jobs in Honolulu, HI

Operations Coordinator jobs in New York, NY

Director Of Operations jobs in Tampa, FL

Customer Service Representative jobs in Modesto, CA

Patient Service Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Washington, DC

Customer Service Representative jobs in Raleigh, NC

Customer Service Representative jobs in Columbia, SC

Warehouse Manager jobs in Albany, NY

Fund Manager jobs in San Diego, CA

Fund Manager jobs in Ucla, CA

Fund Manager jobs in Santa Fe, NM

Fund Manager jobs in Chicago, IL

Customer Support Specialist I

First Bank -
Greenville, SC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Word processing
Spreadsheets
Driver's License
Mainframe
Desktop applications
Productivity software
Industry knowledge of retail banking

Full Job Description

SUMMARY:

The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.

ESSENTIAL FUNCTIONS:

Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.

Returns customer phone messages from after hours.

Performs account transactions including, but not limited to: payments & transfers.

Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.

Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.

Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.

Researches and responds to secure/unsecure customer messages.

Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.

Provide, present and promote Service Excellence to all external and internal customers.

Completes training as assigned.

Completes annual compliance courses.

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.

Adheres to all levels of our Service Excellence standards.

Performs other duties as required.

GENERAL QUALIFICATIONS :

Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.

Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

financial services remote customer support jobs in duncan, sc

Customer Support Specialist I

Customer Care Associate

Recoveries Call Center Manager

Escalations Coordinator

Senior Collections Call Center Manager

Dealer Recoveries Manager, Operations

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for financial services remote customer support in duncan, sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected