Top 62 Quality documentation specialist Jobs in Duncansville Pa

Muni-Link - Implementation Specialist III
Neptune Technology Group Inc. —Altoona, PA
- Urgently hiring
- Hybrid work
- 7 years
- Mid-level
- Office
Lead Midstream Service Specialist
Solstice Consulting Group —Pennsylvania
- $45 - $54 an hour
- Full-time
- Up to 50% travel
- 8 years
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
Military Service - U.S. Air National Guard, Air Transportation
Military Service - U.S. Air National Guard Recruiting —Pennsylvania
- From $65,981.27 a year
- Full-time
- Driver's License
- Entry level
- Health insurance
Behavior Consultant (BC-LBS)/Board Certified Behavior Analyst (BCBA)
NeuroSPACE ABA —Altoona, PA
- $36 - $50 an hour
- Full-time
- School experience
- HIPAA
- Mid-level
- Travel reimbursement
- Paid training
Quick Apply
Human Resources Specialist (Human Resource Specialist)
US Bureau of Prisons/Federal Prison System —Loretto, PA
- $59,128 - $85,093 a year
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
6d
Direct Support Professional; Community Support - Altoona
Applied Counseling and Consulting Services LLC —Altoona, PA
- $20 - $21 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Mileage reimbursement
Quick Apply
DRB Production Floor Specialist
Gilbarco Veeder-Root —Duncansville, PA
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
Direct Support Professional
Onewell Healthcare - Pennsylvania —Martinsburg, PA
- $18 - $23 an hour
- Part-time
- Clean driving record
- Computer literacy
- HIPAA
- Mileage reimbursement
- Health savings account
Quick Apply
Assistant Manager
Panera —Altoona, PA
- $18.00 - $24.20 an hour
- Sales
- Mid-level
- Mentoring
- Profit sharing
- Health insurance
Quick Apply
Inventory Control and Warehouse Specialist
Concurrent Technologies Corporation —Johnstown, PA
- Full-time
- Background check
- Basic math
- Forklift
Quick Apply
Manufacturing Technician
Huntingdon Fiberglass Products, LLC —Huntingdon, PA
- $22.65 - $30.00 an hour
- Overnight shift
- Computer literacy
- Data analysis skills
- Mid-level
- Paid training
- Health savings account
Quick Apply
2d
Global Product Engineering Specialist - Crushing & Screening
McLanahan Corporation —Hollidaysburg, PA
- 7 years
- Engineering
- Office
Quick Apply
2d
Delivery Driver - Final Mile (Part-Time) - Huntingdon, PA
Tractor Supply Company —Huntingdon, PA
- Part-time
- Clean driving record
- Microsoft Outlook
- DOT physical examination
- Paid parental leave
- Disability insurance
Coatings Production Support Specialist
Enterprise Ventures Corporation —Johnstown, PA
- Full-time
- ERP systems
- Microsoft Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Academic and Behavioral Support Specialist
The Learning Lamp —Johnstown, PA
- $125 a day
- Part-time
- Classroom
- Teaching Certification
- Education
- Dental insurance
- Paid time off
Quick Apply
Team Manager
Panera —Altoona, PA
- $15 - $18 an hour
- Mid-level
- Driver's License
- Recruiting
- Health insurance
- 401(k) matching
Quick Apply
PA or CRNP, Center for Community Hospitalist Medicine - UPMC Altoona
UPMC —Altoona, PA
- $53.02 - $76.98 an hour
- 8 hour shift
- CPR Certification
- Nursing
- RN License
- Paid parental leave
- Dental insurance
9d
Infant & Early Childhood Support Specialist
The Learning Lamp —Johnstown, PA
- $17 - $19 an hour
- Full-time
- Classroom
- CPR Certification
- Current TB test
- Disability insurance
- Health insurance
Quick Apply
Graduate Level Professional/Mobile Therapist
Blair Family Solutions —Altoona, PA
- Weekends as needed
- School experience
- LMFT
- Computer literacy
Quick Apply
Senior Environmental and Energy Engineer
Concurrent Technologies Corporation —Johnstown, PA
- Full-time
- Hybrid work
- Background check
- Master's degree
- Analysis skills
Quick Apply
11d

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Muni-Link - Implementation Specialist III

Neptune Technology Group Inc. -
Altoona, PA

Apply Now

Job Details

Full-time

Qualifications

Optimizing workflow processes
Software issue identification
Testing phase management
Customer communication
Project development phase management
Client onboarding
Bug Tracking (Quality assurance practices)
Software support
Operations coordination
Spreadsheets
Coaching
Software implementation
Bug Reporting (Quality assurance practices)
User training (technical support)
Business consulting
Managing clients in a customer support role
Schedule management
Technical solutions implementation
Continuous improvement
Requirements analysis
Issue tracking
Mentoring
Software documentation
Software development
Managing projects
Training & development
Cross-functional collaboration
Project risk management
Project stakeholder communication
Cross-functional communication

Full Job Description

Position Summary:

Muni-Link has an immediate opening for a full-time Implementation Specialist at our office in Altoona, PA. The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving from their current utility billing software to Muni-Link to facilitate a smooth and timely transition. Specifically, the Implementation Specialist is responsible for handling all tasks related to an assigned project from the initial meeting through Go Live and will act as an intermediate between the client and internal resources during this time. He/she will also have direct involvement in advanced tasks during the implementation phase that directly impact client satisfaction. This is a multifaceted role, managing, implementing, consulting, training and supporting multiple clients at one time.

Key Responsibilities

Establish and successfully manage relationships with clients as assigned.
Analyze client's business processes and determine the best fit with the product while managing client expectations.
Perform and lead the setup, configuration, and testing of client’s instances to ensure proper functionality.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Conduct verbal training sessions directly with the client’s staff members on the product and the appropriate processes to fit their needs.
Assist the Data Conversion Team in planning a data migration strategy.
Guide the client in reviewing the converted data to reduce data loss.
Act as filter and a first line of contact to document bugs or feature requests before they are submitted to development.
Report and escalate issues to Project Manager or supervisor as needed.
Maintain constant review of project statuses and individual tasks, updating project tracking tools in a timely manner.
Work with the Project manager or supervisor to manage changes to the project schedule.
Provide clients with support until the implementation project has been completed and the client is transitioned to the Customer Support Team.
Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.
Assist other Muni-Link colleagues on implementations or projects as appropriate with supervisor's approval.
Help report and maintain feature requests.
Individually or in a group setting contribute to documentation.

Skills Needed:

Customer Service Oriented,
Proven working experience in software implementations and databases.
Fundamental knowledge of excel and analyzing data.
Solid business background with understanding and/or hands-on experience in software.
Development and web technologies.
Exemplary verbal and written communication skills.
Excellent client-facing and internal communication skills.
Solid organizational skills include attention to detail, multi-tasking skill and the ability to pivot from one topic to the next with ease.
Strong interpersonal skills and core values include a positive attitude, focused, creative, determined and willing to collaborate across teams.
Self-starter with the ability to identify need for and develop processes and materials.

Requirements

Education: Bachelor’s degree in business or accounting or equivalent years of experience in municipal billing, utility operations, accounting, customer information systems, database concepts, data analysis, or related public-sector software environments.

Experience:

Minimum of 7-10 years of progressive experience in software implementation, client onboarding, project coordination, utility billing, municipal operations, or a closely related field.
Demonstrated ability to independently lead complex client implementations from kickoff through Go Live, including scope management, configuration oversight, testing coordination, training and issue resolution.
Proven experience managing multiple concurrent implementation projects while maintaining project timelines, client communication, documentation, and internal task tracking with minimal supervision.
Advanced understanding of client business processes, data conversion considerations, system configuration, testing workflows, and implementation risk management.
Experience serving as a trusted client advisor by translating client operational needs into practical software setup, process recommendations, and adoption strategies.
Ability to identify, document, prioritize, and escalate bugs, feature requests, process gaps, and project risks with clear business context and recommended next steps.
Demonstrated success mentoring, coaching, or supporting other team members through knowledge sharing, documentation, project assistance, training support, or peer guidance.
Experience contributing to process improvement initiatives, implementation methodology, training materials, internal documentation, templates, or tools that improve team efficiency and client outcomes.
Strong cross-functional collaboration experience to resolve client needs and improve implementation quality.
Ability to communicate professionally with client leadership, internal stakeholders, and team members, including the ability to explain technical or process-related concepts clearly to non-technical audiences.
Consistent record of sound judgment, ownership, accountability, and proactive problem solving in situations involving competing priorities, client concerns, timeline changes, or implementation obstacles.

Location: Altoona, PA

Office hours are Monday - Friday, 8:00am - 5:00pm; however, it is feasible that this position would train clients in other time zones, so other office hours may apply.

Limited travel may be required based on assignments.

If this sounds like the position for you and you have the technical knowledge and the desire for success, we want to speak with you today!!!

**Position is hybrid onsite work week - 3 days in the office. There is no full time remote for this position. Full time onsite during training and onboarding.

We are not looking to sponsor a candidate for this position

#HP1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

quality documentation specialist jobs in duncansville pa

Muni-Link - Implementation Specialist III

Lead Midstream Service Specialist

Military Service - U.S. Air National Guard, Air Transportation

Behavior Consultant (BC-LBS)/Board Certified Behavior Analyst (BCBA)

Human Resources Specialist (Human Resource Specialist)

Direct Support Professional; Community Support - Altoona

DRB Production Floor Specialist

Direct Support Professional

Assistant Manager

Inventory Control and Warehouse Specialist

Manufacturing Technician

Global Product Engineering Specialist - Crushing & Screening

Delivery Driver - Final Mile (Part-Time) - Huntingdon, PA

Coatings Production Support Specialist

Academic and Behavioral Support Specialist

Team Manager

PA or CRNP, Center for Community Hospitalist Medicine - UPMC Altoona

Infant & Early Childhood Support Specialist

Graduate Level Professional/Mobile Therapist

Senior Environmental and Energy Engineer

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