Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Store Manager leads sales and customer service efforts at Macy’s. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.
What You Will Do
Sales
- Drive sales by fostering a customer-centric selling culture
- Develop the team through coaching, follow-up, and recognition
- Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
- Identify business-driving opportunities
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
- Actively manage hours by ensuring strong attendance and weekend hours utilization
- Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
- Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
- Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures
Customer
- Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
- Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
- Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement
- Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance
- Ensure active supervision presence throughout the store
- Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment
People
- Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions
- Ensure timely completion of required training and leadership engagement with new hires
- Promote a culture of recognition by executing Macy’s recognition programs and energizing, engaging storewide rallies
- Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas
- Hold leadership team accountable for consistent coaching
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Use talent strategies and tools for colleague talent development, promotion, and advancement
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues
- Manage the team to meet or exceed performance and behavioral expectations
- Address complaints and resolve problems with colleagues
- Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work
- Maintain regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Team Development: The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability
Drive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion
Strategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization
Collaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Team Alignment: Ability to motivate and empower colleagues and teams to work together toward the same vision
Prioritization: Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achieved
Who You Are
- Candidates with a High School diploma or equivalent work experience in a related field are encouraged to apply
- 5+ years of direct experience
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
