Top 4 Call center manager Jobs in Dunn, Nc

Customer Care Red Alert Supervisor
Rooms To Go —Dunn, NC
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Supervisor, Customer Service - Financial Services
Eclerx —Fayetteville, NC
- Full-time
- Mid-level
- Office
- Finance
8d
Manager, Customer Service - Financial Services
Eclerx —Fayetteville, NC
- Full-time
- 3 years
- Finance
- Master's degree
8d

Related jobs to explore

Based on your search for call center manager

Data Center Commissioning Project Manager
CAI —Raleigh, NC
BS in an electrical, mechanical, engineering field or equivalent experience. We may use artificial intelligence (AI) tools to support parts of the hiring…
$128,300 - $150,800 a year
Quick Apply
Center Manager
European Wax Center —Raleigh, NC
Creating an exceptional guest experience, every guest, every visit. Driving transformational guest experiences, sales performance, KPIs, and business results.
$50,000 - $65,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Columbus, OH
Certified Public Accountant (CPA) license. Proficiency with Microsoft Word, PowerPoint, OneNote, Teams, and other standard office productivity tools.
$93,000 - $171,300 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in dunn, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near dunn, nc

Call Center Representative jobs in Fayetteville, NC

Data Center jobs in Denton, TX

Patient Access Representative jobs in Chicago, IL

Call Center Representative jobs in Raleigh, NC

Call Center Representative jobs in Syracuse, NY

Call Center Representative jobs in California

Patient Services Representative jobs in Milwaukee, WI

Data Center Technician jobs in West Virginia

Call Center Representative jobs in Bradenton, FL

Customer Service Supervisor jobs in Kansas City, MO

Customer Service Remote jobs in Illinois

Customer Service Supervisor jobs in Las Vegas, NV

Customer Service Supervisor jobs in San Bernardino, CA

Customer Service Supervisor jobs in Tampa, FL

Passenger Service Agent jobs in Orlando, FL

Call Center Manager jobs in North Carolina

Remote Call Center jobs in St. Louis, MO

On Call jobs in Philadelphia, PA

Call Center Manager jobs in Remote

Healthcare Project Manager jobs in Austin, TX

Customer Care Red Alert Supervisor

Rooms To Go -
Dunn, NC

Apply Now

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Report writing
Metrics Reporting
Cross-functional communication

Full Job Description

Customer Care Red Alert Supervisor

Qualifications:
At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.

Description:

Responsible for providing leadership and direction to the Red Alert team.
The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
As well as any other task as required by Management.
Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
Must be flexible which requires better than average attendance.
Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.

Reports To: Rob Steele

Salary: To be determined based on experience.

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

Medical, dental, and vision insurance
401(k) with company match
Associate discounts including furniture
Company paid life and disability insurance
Paid time off
Employee Assistance Program
Wellness Programs
And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.

Apply Now

Refine Your Search

call center manager jobs in dunn, nc

Customer Care Red Alert Supervisor

Supervisor, Customer Service - Financial Services

Manager, Customer Service - Financial Services

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in dunn, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected